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Diehl Kia of Massillon - Service Center

Massillon, OH

4.3
175 Reviews

175 Reviews of Diehl Kia of Massillon - Service Center

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November 19, 2024

If I didn’t pre pay for my oil change I wouldn’t come back… I will never by a car from this company again! More

by obie06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Gutherie
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2024

If you have a question they call you back and take care of of the situation. More

by dks1122
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Laria
November 15, 2024

My service representative did a great job of explaining the service I as given and also answered some questions I had asked. More

by Presl828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2024

The girls that meet you when you arrive have always been great. The work on my vehicles have not been the greatest. Always have to come back because of something the technician did or the new part didn’t wo More

by jennalyn1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2024

I dealt with Jaime Lowe in the service department. She is one of the best service reps I have dealt with. All work was done perfect. More

by Pdhopkins442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Lowe
November 13, 2024

Very kind and curious help to under your problem and give you the best service More

by cbvalfields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2024

Service was prompt and friendly. Information was shared about upcoming service requirements with easy-to-understand details. More

by mwlaamiet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Regula
November 11, 2024

I hate surveys. I asked you to stop sending them to me, yet you continue to ignore me. So anytime you send me a survey, you will get a 1 star rating. Service was goo More

by dukemarmet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Gutherie
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2024

Molly is always so friendly and efficient, she takes great care of me!! She's the best! More

by EDANDRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly
November 08, 2024

They are very friendly and knowledgeable and no high pressure just the facts love my new KIA will be back again when the time is ready More

by Mckbulldogs68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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