Diehl Kia of Massillon

Sales Manager was not a pleasant person to work with. Due to his attitude, I refused to complete the purchase. I really wanted the car, had the cashier check but I walked away due to his attitude. Due to his attitude, I refused to complete the purchase. I really wanted the car, had the cashier check but I walked away due to his attitude. More

Answer your phone or call people back! I had to go in last time to talk to someone about my Kia because no one would answer the phone or call be back. I waited over 2 weeks and no return c I had to go in last time to talk to someone about my Kia because no one would answer the phone or call be back. I waited over 2 weeks and no return call. I need more work done on my car now and I left a message 2 weeks ago and no one has called me back again. Come on Kia! Get it together! More

Josh Haney was great to work with. He made the car buying process incredibly easy and seamless. He made the car buying process incredibly easy and seamless. More

First off let me start by saying the sales agent Jared Ady was great , very knowledgeable and very nice to deal with. Now with the bad…we had been car shopping all day and did call ahead and say we would Ady was great , very knowledgeable and very nice to deal with. Now with the bad…we had been car shopping all day and did call ahead and say we would be coming in later in the day ( approx: 30 mins. Before closing ) to take a look at, and discuss purchasing a new Telluride . We were taken back into the sales managers office to go over trade in values and pricing. My wife and I intelligence was first insulted when we were told the price point we were trying to be at was impossible ( mind you we had already gone over a very similarly priced vehicle with a Honda dealership - based on the same price, loan length and interest rate of this Telluride, which is where we came up with said “price point” ). We were then argued with and insulted with a trade in value for our 2017 Honda CR-V in excellent condition with 77k miles as we were told “well they’re only selling for $15,000 as it is”. He said he would call their partner Honda dealership in the AM but he was sure it would only sell for that amount . We informed him we were actually offered an outright buy price from Fred Martin for $17,000 earlier today and that was WITHOUT us even buying a vehicle from them. The manager then said “oh yeah I know a lot of those guys , that’s not actually what they would give you”…. We have been in 6 dealerships today due to a lack of inventory on new vehicles and all were nice and respectful, but this guy is absolutely rude and disrespectful. Once again, Jared was great !! More

Jared Ady my salesman was very genuine, knowledgeable and followed up on everything that he said he would do even after the sale. Sam in financing was very professional, friendly and helpful. Will not buy a followed up on everything that he said he would do even after the sale. Sam in financing was very professional, friendly and helpful. Will not buy a car from anyone else. More

I really wish I could give them zero stars. I called this dealership six times could not get anybody to return my call and then when I finally did call them back I got a guy who is upset with me because I ke dealership six times could not get anybody to return my call and then when I finally did call them back I got a guy who is upset with me because I kept calling horrible business. More

Had an appointment to see a Chevy truck, appointment was set for 1pm on a Saturday. Got to the dealership to find out that they sold the truck the same morning, but no one called me to notify me that it was set for 1pm on a Saturday. Got to the dealership to find out that they sold the truck the same morning, but no one called me to notify me that it was sold. I drove an hour there for no reason. Someone should have called me to let me know that it was sold. I will never do business with the Waikem auto family. More

I am leasing a new 2021 Kia Seltos. I can't thank Jeff Ross, Wayne Ross and Craig Waikem for all of their help and their patience with me as I was very indecisive. They were able to keep my monthly paymen Ross, Wayne Ross and Craig Waikem for all of their help and their patience with me as I was very indecisive. They were able to keep my monthly payment where I needed to be. They were AMAZING to work with! More

I have bought 2 vehicles from the waikem dealership and suggested the dealership to my daughter even though it's 1 hour away from my home, recently I recieved a letter concerning a recall on my kia soul ad suggested the dealership to my daughter even though it's 1 hour away from my home, recently I recieved a letter concerning a recall on my kia soul advising to call the dealership to get the repair done, which I did calling 6 times , leaving messages and not one call back from the recall adviser,which was very disappointing to say the least considering my loyalty to the waikem family. More

THE GREATEST EVER I purchased my 2020 Everlasting Silver Telluride from Waikem Kia, located in Massillon, Ohio. If this experience had not occurred, I personally wou I purchased my 2020 Everlasting Silver Telluride from Waikem Kia, located in Massillon, Ohio. If this experience had not occurred, I personally would have a hard time believing it if someone had told it to me. My experience is almost like the script of commercial or a promotional short film. This was the single greatest experience I have ever had during the purchase of ANYTHING in my entire life. First, the initial encounter I had with the dealership during my cold call was with a young man by the name of Josh Tracy. He was not involved in the sale of the vehicle, but he was gracious enough to answer most of the question we had and let the Wayne and Jeff Ross that we were interested in a vehicle. This was Friday March 6, 2020 and even more impressive, AFTER HOURS. I informed Josh that we had an out of town soccer trip and we would not be home for a few days by email but that the appropriate party could call us while we were away. I had no idea I would be getting my credit checked at half time a soccer game but the persistence of Wayne Ross made it happen. I received an email from Craig Waikem at 2:35pm March 7, 2020 thanking me for prequalification. After out soccer trip was over and we traveled back home we began to make arrangements to travel to Ohio. Did I fail to mention I was in Texas? Wayne Ross was so helpful in this endeavor he was action as a de facto travel agent. He made suggestions about flight times and destinations, about hotel arrangements, rental car locations and anything else you could think of. He even volunteered to pick me up from the airport. I thought he was kidding. I eventually settled on a flight, from Houston, that would make into Cleveland at 1:35am local time and just like Wayne said, he was there to get me...at 1:35am local time. I was most impressed that anyone would do this for a customer!! My first inclination was whether this guy had a life. My first impression was that this guy’s life is doing great work. He drove me to my hotel, picked me up and took me to the dealership from the hotel the next morning and handed me off to his brother Jeff Ross, who was equally impressive. Jeff took time out of his day to drive me to and from the bank, we talked about our kids, family and life in general. Before we talked about the vehicle, I felt I had known both Ross brothers all my life. They were very generous and authentic. I was comfortable enough with them to let them share their disdain for my beloved Dallas Cowboys without yelling out how many rings we have in Big “D” in response. Once the business was handled and Jeff handed me the keys, he then began to orientate me on the Telluride. He was very informative and knowledgeable about all of its features. He made sure I knew where every gadget was but informed me as time went on, I would continue to be impressed with the things I would later discover about the vehicle. He answered every question I could come up with and did not leave my side until I was comfortable. Jeff, Wayne and Josh, also knew that I was about to drive 20 hours back to Houston. After Jeff explained everything, Josh, whom I later found out was Jeff’s son, came out to congratulate me on my purchase and wish me safe travels. I drove out of the lot at about 12:21pm local time in Massillon, OH, headed to Texas. During my trip, Jeff and Wayne called me several to check on my progress and my wellbeing. I also called them several times and they answered question after question with no hesitation or impatience. Because of them, this entire process changed the standard I will have for any other large purchases I will ever make. This is how this process should be for everyone. The other salespersons I have dealt with in any other area should be asked to attend the Wayne and Jeff Ross/Josh Tracy school of how to deal with a customer. They made it easier to purchase my 2020 Telluride than my local dealers. I would do it all over again if I had to. I will also others I know to make the same decision I did. I even got to take pictures of the Football Hall of Fame. Thanks again, Jeff, Wayne and Josh. More