Diehl Hyundai of Massillon

Everyone has been making their best effort to help resolve my problem The shuttle drivers are also great. Tim and the other gentlman resolve my problem The shuttle drivers are also great. Tim and the other gentlman More

The dealership had a great selection. My salesman Aaron was quick and knowledgeable about all the vehicles I was interested in and was very informative through the entire process!! I ende My salesman Aaron was quick and knowledgeable about all the vehicles I was interested in and was very informative through the entire process!! I ended up choosing a vehicle and dealt with the finance manager as well, who answered all my questions! They worked together to get me situated and I left very happy! More

I was scheduled for a 2:00 PM appointment on a Wednesday; my car had to be towed because it would not start. My car was not even diagnosed until Thursday or Friday and the the service advisor would not keep my car had to be towed because it would not start. My car was not even diagnosed until Thursday or Friday and the the service advisor would not keep us updated. We had to continuously call ourselves for updates only to receive a voicemail. My car was not ready for pick-up until the following Wednesday. I went an entire week without a vehicle and had to be the one to ask for updates every few days. Very poor customer service, lack of professionalism, and a shortage of technicians lead to a very poor experience for us. More

We were entirely happy with the sales process in the value given on our trade-in. However, we bought an aftermarket warranty through the dealership since it was a six year old car. A week after having i value given on our trade-in. However, we bought an aftermarket warranty through the dealership since it was a six year old car. A week after having it, there was a major mechanical problem that was covered under the warranty, However, the paperwork hadn’t been filed by the dealership yet with the warranty company. We lost multiple days trying to get that figured out along with the fact that the entire time we were without the car, we weren’t able to get our rental that is included in the warranty. More

They wouldn't accept a coupon from another Hyundai dealer, then ended up mailing me one at the same price after my car had been serviced. Very frustrating. dealer, then ended up mailing me one at the same price after my car had been serviced. Very frustrating. More

Matt was very helpful and knowledgeable about our Santa Fe. We would definitely work with him again !!! Fe. We would definitely work with him again !!! More

Robert was helpful and took his time with me. The tech answered questions that I have been trying to get answered since buying the vehicle. The tech answered questions that I have been trying to get answered since buying the vehicle. More

Professional an efficient in their services. They have been honest about my car issues and offer pragmatic solutions. I also love that they have a shuttle service to pick and drop you if you h They have been honest about my car issues and offer pragmatic solutions. I also love that they have a shuttle service to pick and drop you if you have to leave your car at the dealership. More

My sales rep, Vaughn West, was extremely helpful with getting me into a new vehicle. I enjoyed our conversation as much as pulling away in my new Hyundai Santa Fe. I would recommend Vaughn to any of my f getting me into a new vehicle. I enjoyed our conversation as much as pulling away in my new Hyundai Santa Fe. I would recommend Vaughn to any of my friends and family to purchase a vehicle from Diehl Hyundai. More

I am very disappointed. My car is STILL not working properly. I took it to another place to see why it wasn't working correctly and they said that some of the work that was My car is STILL not working properly. I took it to another place to see why it wasn't working correctly and they said that some of the work that was supposedly done was not even done. Some of the parts are new but then some are still as rusty and old as they weren't touched. And my tire pressure light keeps coming on even after putting air in all 4 tires. I will certainly not recommend this dealership to anyone. I'm very, very disappointed. More