Diehl Hyundai of Massillon

Every time I come in. Service dept wants to up sale me something. I could trust the old manager to tell me what I needed and what I didn't need. I came in for an oil chang Service dept wants to up sale me something. I could trust the old manager to tell me what I needed and what I didn't need. I came in for an oil change and he told me I needed all new brakes and rotors. I took it to get another opinion and I just needed front brakes. More

Overall, other than Chris, not so good Delays in scheduling, some personnel lazy at times scheduling, some personnel lazy at times More

It was fine. It was fine it was fine it was okay dokie is that better It was fine it was fine it was okay dokie is that better More

It took over a month and two days to get my car done I guess he was good guess he was good More

Excellent Excellent everyone was great And new their jobs Service was wonderful And excellent and the car was returned to me clean and fixed. Thanks you for everything. Lovie D Hailey a satisfied Customer Service was wonderful And excellent and the car was returned to me clean and fixed. Thanks you for everything. Lovie D Hailey a satisfied Customer More

I took my car in for a check engine light, they said they updated it and it should be fixed, within 24hours, it came back on, i called and left messages multiple times with no response, finally connecting on updated it and it should be fixed, within 24hours, it came back on, i called and left messages multiple times with no response, finally connecting on my third call. Scheduled an appt to have fuel injector replaced, because the dealership said that would be required only to find out after i took it in that the part was back ordered causing me to have to take my car in a third time for the same problem. More

Everything was explained and done correctly. They kept to everything that was on the estimate and did not go over it. They kept to everything that was on the estimate and did not go over it. More

New ownership seems to not take care of the quality of the dealership (cleanliness) and new employees aren't as helpful and friendly as before when it was Waikem. It's an overall, different kind of experi the dealership (cleanliness) and new employees aren't as helpful and friendly as before when it was Waikem. It's an overall, different kind of experience that I don't love. More

Everyone was wonderful They explained all what was going to be done to my car. to be done to my car. More

Quick and efficient Really Are you keeping a 85 year old this busy on a rainy day this busy on a rainy day More