Diehl Honda of Massillon - Service Center

I took my 2018 Honda Accord Sport 1. 5L with 110k miles to Diehl for an oil change and to have my climate control fixed. I was getting heat on the driver side but ice cold air on the pass 5L with 110k miles to Diehl for an oil change and to have my climate control fixed. I was getting heat on the driver side but ice cold air on the passenger side. Later that day I was called to be notified that the oil change was completed but that in order to fix the heat, that I would need to replace the engine for $8,000. I then took it to my personal mechanic and he replaced a belnd door actuator for $170 and I have heat now. Never taking my car to Diehl for service again since they tried to scam me. More

Very professional and courteous. I always recommend friends and family to this Honda dealership . 👍 yeppers I always recommend friends and family to this Honda dealership . 👍 yeppers More

Great customer service and thanks to the sales team for getting us our new car! getting us our new car! More

Very nice people in service not a long wait kept me informed of the process informed of the process More

Friendly staff and great service. Even with some staff call offs they worked together to welcome customers. Even with some staff call offs they worked together to welcome customers. More

Very attentive employees and kind staff. The video was very helpful and they were cautious of my specific vehicle restrictions. The video was very helpful and they were cautious of my specific vehicle restrictions. More

Called on a Saturday morning, as my oil lfe indicator just went to 10%. Lindsey was kind enough to get me in that day and also perform the B16 service. They also found a nail in my tire and repaired it a just went to 10%. Lindsey was kind enough to get me in that day and also perform the B16 service. They also found a nail in my tire and repaired it as well. This was all done on a Saturday with no previous appointment. Kudos to the service team! Nice job! More

Very nice to work with explain things well I enjoyed my experience. The wait time was exactly what they said it would be. experience. The wait time was exactly what they said it would be. More

Great communication. Detailed Maintence plan reviewed beforehand and then executed in a timely manner. Will be back. Detailed Maintence plan reviewed beforehand and then executed in a timely manner. Will be back. More

Easy to get to. Scheduling was easy. Service was great. Work was done efficiently. Happy with treatment! Scheduling was easy. Service was great. Work was done efficiently. Happy with treatment! More