Diehl Honda of Massillon - Service Center

My sales experience was very good which I greatly appreciate. The dealership was very busy and so the wait of 3 1/2 hours was tough and not expected but when I went back to have the recall work done appreciate. The dealership was very busy and so the wait of 3 1/2 hours was tough and not expected but when I went back to have the recall work done I was treated so well it made up for the previous wait. More

Paul is exceptional. He deserves a raise. He was very concerned about my comfort. He kept me informed He deserves a raise. He was very concerned about my comfort. He kept me informed More

Diehl has always given me top notch service. They are prompt, friendly, and never try to sell me on doing something unnecessary. They are prompt, friendly, and never try to sell me on doing something unnecessary. More

Everything was as it should be. and I don't know why I need 15 words minimum. If I had to rate this survey, it wouldn't pass. and I don't know why I need 15 words minimum. If I had to rate this survey, it wouldn't pass. More

Quick service,very friendly. Rachel head of parts department was very helpful. Will use you again. Rachel head of parts department was very helpful. Will use you again. More

I have waited for 16MONTHs to have the passenger window, that kept going up and down, on my new pilot fixed. Finally, today 9/30/2024 I took it in..picked it up and it is STILL doing the same thing!! It is that kept going up and down, on my new pilot fixed. Finally, today 9/30/2024 I took it in..picked it up and it is STILL doing the same thing!! It is a major inconvenience for me to be without my car! More

They were courteous and professional and I will go back to them for service again to them for service again More

Always great and fast service. The staff are exceptional. My headlights look perfect. Thanks! I’ll be back! The staff are exceptional. My headlights look perfect. Thanks! I’ll be back! More

The staff worked hard to diagnose the root cause of an electrical problem with my vehicle, secured the needed part from Honda and installed it promptly. Everyone was courteous and professional. electrical problem with my vehicle, secured the needed part from Honda and installed it promptly. Everyone was courteous and professional. More

The most efficient auto service I have experienced. Excellent work and communication throughout my appointment. Excellent work and communication throughout my appointment. More