Diehl Honda of Massillon - Service Center

Working with Curt was a very pleasant experience. He kept me updated at all times. He kept me updated at all times. More

Very positive from beginning to end. Scheduling was quick and the service was done fast and well. Thanks Scheduling was quick and the service was done fast and well. Thanks More

I made an appointment to have a noise looked at in my car. The car is under warranty. When the tech addressed me he informed me that if it was not warranty related I would be charged 159.95. I was not to car. The car is under warranty. When the tech addressed me he informed me that if it was not warranty related I would be charged 159.95. I was not told this when I made the appointment. After becoming upset the manager did make it right, but the tech continued to ask me questions as if the noise was my fault. Had I been in an accident? Have I had the injectors worked on? WHAT ITS A BRAND NEW CAR!! It continued if it was an animal I would have to turn into my insurance. I was so stressed out by the end of this appointment! I have bought 2 brand new Hondas at this location. Not only will I not purchase another vehicle here I will never have another service done here. More

They were very fast and efficient on getting my car in and getting my tire replaced and getting my tire replaced More

Great job as always well done everybody thank you for working on my car thank working on my car thank More

Issue unresolved. Didn’t seem to listen to my description of the actual problem which was never fixed. Broken plastic in my car afterwards. Idk where it’s from. Looks Didn’t seem to listen to my description of the actual problem which was never fixed. Broken plastic in my car afterwards. Idk where it’s from. Looks like pieces from the car. Want compensation. This is ridiculous More

I brought my Honda Crv in for its first oil change and rotation. Lindsay was very thorough explaining the details of the multi-point inspection. The service department was very busy, but work was complete rotation. Lindsay was very thorough explaining the details of the multi-point inspection. The service department was very busy, but work was completed in good amount of time. More

Everyone was so nice and polite to us. I’m so glad we bought our Honda there I’m so glad we bought our Honda there More

I have waited 16 months to have a defective passenger window mechanism fixed on my Honda Pilot, new in 2022. Finally had it in this past week, and it STILL wasn’t corrected after I was told it was. window mechanism fixed on my Honda Pilot, new in 2022. Finally had it in this past week, and it STILL wasn’t corrected after I was told it was. More

Went in for oil change and tire rotation. I arrived 10 minutes early, was checked in immediately, and service was completed inside of 20 minutes. I arrived 10 minutes early, was checked in immediately, and service was completed inside of 20 minutes. More