Diehl Honda of Massillon - Service Center

Excellent Customer Care We have been Waikem customers (sales and service) for a long time and currently own 3 Waikem vehicles, all purchased new. The service is excellent: st We have been Waikem customers (sales and service) for a long time and currently own 3 Waikem vehicles, all purchased new. The service is excellent: staff is always friendly and willing to answer questions and listen to concerns. I always feel comfortable using the service departments, especially Honda. They make what used to be a confusing and uncomfortable experience (during the "old days", an understandable and pleasant one. The staff appear well trained and motivated to give excellent customer service. More

Is Everyone so kind??!! What a nice surprise to realize that John, in the Service Dept, has been looking out for my elderly mother for the past four year. When I called to ge What a nice surprise to realize that John, in the Service Dept, has been looking out for my elderly mother for the past four year. When I called to get the history on her car and see what was due at 80,000 miles, he assured me that everything was up to date and she only needed an oil change. He knew exactly who she was by name and offered that he had looked out for her every time she came in. I am certain that she may not have always been the easiest customer, but there was no mention. What great interpersonal skills and professionalism he showed her and me, as well. Thanks, John. Wish we had you at a Waikem in Ann Arbor, Michigan!! More

I bought my car at Waikem about 8 months ago, and the transmission went out on me only a few days prior to Christmas. Doug Waikem secured me with a rental car and ensured a fast repair for the right pric transmission went out on me only a few days prior to Christmas. Doug Waikem secured me with a rental car and ensured a fast repair for the right price. He pulled through even when the holidays were at its most hectic time! Definitely an A+ dealership, and I will be more than happy to do business with them again. More