Diehl Honda of Massillon - Service Center

Customer service I received was excellent. All my questions were answered. I would 100% recommend. All my questions were answered. I would 100% recommend. More

Very friendly service staff. Had to wait several months for the part for a recall. Someone with dirty shoes got in driver seat and got the clean mat dirty. Had to wait several months for the part for a recall. Someone with dirty shoes got in driver seat and got the clean mat dirty. More

Was surprised how's fast everything was completed and the respect that I was given. respect that I was given. More

My prior visit indicated that my tires were a little worn and rated as a yellow indicator as a result. This most recent visit indicate green which is back to ni problem. How can that be? and rated as a yellow indicator as a result. This most recent visit indicate green which is back to ni problem. How can that be? More

The staff and service people where very professional and courteous, But 30 days and 3 appts to get in was a bit much. If this was an "issue" on my car, and I needed the car to get to work, I would not be courteous, But 30 days and 3 appts to get in was a bit much. If this was an "issue" on my car, and I needed the car to get to work, I would not be happy. It was a recall part....1. never told to have little gas in the tank, had to re schedule, 2. You called to reschedule due to lack of service repair staff, and the 3. appt was ok. But had to have my daughter take off work to pick me up and bring me back. Not the same Honda Center or car lot it once was. Had to ask how my free car inspection checked out ( as I didn't ask for it, nor want it in the first place) I won't tell you what my husband said... D Zeren More

Car was done sooner than expected. Friendly was very staff. Waiting area was very clean Friendly was very staff. Waiting area was very clean More

Communication was excellent; explanation of what was to be done and wait time was precise. Appreciated the multi-point inspection. Dave was extremely professional and even threw in a car wash coupon when be done and wait time was precise. Appreciated the multi-point inspection. Dave was extremely professional and even threw in a car wash coupon when I jokingly apologized for my dirty car. More businesses should be looking to do more of those little considerations rather than cutting corners. Thank you, More

I am well pleased. The wait time was very reasonable. The staff was very thorough. The wait time was very reasonable. The staff was very thorough. More

Excellent service the gentlemen who helped me with my oil change was great . First time bringing my car will definitely be returning . change was great . First time bringing my car will definitely be returning . More

Paul does a good job handling my concerns and getting my car back on the road. car back on the road. More