Diehl Honda of Massillon

I was very pleased with the excellent and attentive service that I reached from Lee Karche at Waikem Honda. I will definitely recommend Waikem to others. Debbie Roland service that I reached from Lee Karche at Waikem Honda. I will definitely recommend Waikem to others. Debbie Roland More

Very professional dealership. I was greeted with a handshake and smile from Chuck Miller. We chatted as to what I was wanting and then he introduced me to the Gen Mngr Darrell Sponcellor.Darrell said handshake and smile from Chuck Miller. We chatted as to what I was wanting and then he introduced me to the Gen Mngr Darrell Sponcellor.Darrell said he would do everything possible to help, and he did just that. Robby the finance wizz was smooth and accurate.When my vehicle was brought from the detail shop it was look'n great ! Thanks Detail Drew! Dave Waikem made the atmosphere pleasant with his shout outs to Robby and laughter. thnx to all ! donnie wells More

I purchased a 2011 CR-V this week following a great experience buying my wife's Pilot over the summer. On both occasions, we worked with Will Clark who is a very friendly and trustworthy sales represen experience buying my wife's Pilot over the summer. On both occasions, we worked with Will Clark who is a very friendly and trustworthy sales representative. We found great deals on both visits and will definitely be recommending Waikem Honda and Will Clark to friends and family. More

I purchased a 2011 Pilot in August and had a great experience so my husband went back and purchased a 2011 CR-V 4 days ago. On both visits, we worked with William Clark who was very friendly and we fe experience so my husband went back and purchased a 2011 CR-V 4 days ago. On both visits, we worked with William Clark who was very friendly and we felt we could trust. We were treated very fairly and felt like we got great deals both visits. We will definitely be back in the future! More

I bought my car at Waikem about 8 months ago, and the transmission went out on me only a few days prior to Christmas. Doug Waikem secured me with a rental car and ensured a fast repair for the right pric transmission went out on me only a few days prior to Christmas. Doug Waikem secured me with a rental car and ensured a fast repair for the right price. He pulled through even when the holidays were at its most hectic time! Definitely an A+ dealership, and I will be more than happy to do business with them again. More

I purchased my vehicle from Jonathan Watson at Waikem Kia. I highly recommend seeing Jonathan. He was very professional, helpful and most importantly-not pushy. I absolutely love my car and will be ba Kia. I highly recommend seeing Jonathan. He was very professional, helpful and most importantly-not pushy. I absolutely love my car and will be back to Waikem for my next purchase. More

I purchased a 2012 Nissan Versa from Waikem Nissan. Their salesman, Heith Holler, spent seven days trying to find the car I wanted. Waikem ended by trading two vehicles to an Indianapolis dealer to ge Their salesman, Heith Holler, spent seven days trying to find the car I wanted. Waikem ended by trading two vehicles to an Indianapolis dealer to get me my car. Thanks guys! I love it! More

Our salesman, Kent, was one of the BEST that we have ever delt with in all aspects of our experience. He was very informative, and Honest, in our opinion. He was very thorough, and very pleasant. We would delt with in all aspects of our experience. He was very informative, and Honest, in our opinion. He was very thorough, and very pleasant. We would highly recommend him and the dealership. More

My lease was a month from ending and I was not sure what I had to do when I recieved a call from Craig Waikem. He spent much time going over my opitions on what I could do with my lease vehicle. He explaine I had to do when I recieved a call from Craig Waikem. He spent much time going over my opitions on what I could do with my lease vehicle. He explained I could keep my car and buy out the lease for the guaranteed lease end value, I could sell my car and keep any money over the guaranteed lease end value, I could trade the car in if it had equity or I could just turn it back to Honda and walk away, with a brand new Honda of course. It was so easy I don't know why everyone doesn't lease. Thanks Craig, I will be back in three years for my next new Honda! More

I was working with the salesman (Gary Grant) over the last week to negotiate the final price on a lease for a 2009 Honda Pilot and we had agreed to a price over the phone. This price was given to Gary b last week to negotiate the final price on a lease for a 2009 Honda Pilot and we had agreed to a price over the phone. This price was given to Gary by Rick Page. When my wife and I went in to the dealership to complete the sale, we filled out credit applications. After about 25 minutes, Rick Page came to us and told us that there "was a misunderstanding between Gary and I and that the price we were quoted was a misunderstanding. That the price we were quoted did not include sales tax." In fact, Gary admitted that the price he quoted me did, in fact, include sales tax. Throughout the entire sales process, Gary consistently quoted to me all prices with sales tax included. The “revised” price of the vehicle would have raised the overall cost of the lease over $1,200.00 over the term of the lease (39 months). Following this, we requested that the credit applications be returned to us since Rick would not honor the quoted price he gave to Gary. Rick stated that he did not run a credit check. Rick then followed us outside to the parking lot to explain that there was a small problem because he did run a credit check on us. He insisted that we provide him a copy of our credit applications which we did not since he had lied to us and told us that he did not check our credit score. I do not like to be baited and switched to a higher price, nor lied to, and will never conduct business with Waikem Honda again. Additionally, I will provide details of our experience concerning Rick Page and Waikem Honda to all related web sites including Honda and The Better Business Bureau. This entire debacle is the result of Rick Page trying to manipulate us into paying more for a vehicle than what was originally agreed upon. I condemn Rick Page’s use and abuse of business ethics and his sales tactics. More