Diehl Honda of Massillon
Massillon, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Excellent Customer service I had a great experience, as always, however I would like to recognize Rebecca for her outstanding customer service as she went above and beyond, taki I had a great experience, as always, however I would like to recognize Rebecca for her outstanding customer service as she went above and beyond, taking care of all my questions and concerns. was having a problem with my "check charging system" alert, for some time, and the last time I was in nobody could figure it out. Rebecca got with the technician and got it handled. I would highly recommend Waikem Honda for any future services. I will definitely ask for Rebecca on all my future visits. Please add me to your email list, as you have been sending them to my wife at ssmchale60@aol.com, please delete that and add mine it is e.mchale@pbejobbers.com More
Duane Carnathan provided service above and beyond. I would highly recommend ASKING for Duane Carnathan when looking for a Honda salesperson. He knew the product and was eager to meet my car buying nee I would highly recommend ASKING for Duane Carnathan when looking for a Honda salesperson. He knew the product and was eager to meet my car buying needs. Good service is rare, Duane provided GREAT service. More
Worst Customer Service - Every time I live in Perry township, I own a Honda Odyssey, makes sense that I would go to Waikem's to have my service done as well as purchase my vehicles. HOW I live in Perry township, I own a Honda Odyssey, makes sense that I would go to Waikem's to have my service done as well as purchase my vehicles. HOWEVER... I have owned a Honda for the past 14 years and have never purchased one from Waikem's. I have attempted to work with them, only to be ignored when I entered the dealership, or treated rudely when I was approached. I actually used them as an example for my 4 children on how NOT to treat people. Needless to say, my family walked out every time. We have driven 30 minutes to an hour out of our way to avoid working with Waikem's. I have however, had decent service in the service department (Bob was always extremely nice and helpful). However, I have not seen Bob the last couple times I've been there and Things are definitely different. The lady that approached me today basically just walked over to me and stared at me because she was trying to finish the food she just put in her mouth, then she asked if I was there for the "B125 service" (as if I know what that is), she did explain it to me. I let her know that I was actually there for a different problem. She advised me that there was a $99.99 diagnostic fee. I left without rescheduling, called another Honda dealership, and have an appointment in 2 days with a $52.99 diagnostic fee that goes toward my service. I will not be back to Waikem's no matter how desperate I am. I have given them too many chances over the past 14 years and nothing ever changes. I have heard similar complaints from friends and family and needless to say, they go elsewhere too. More
Great dealership, salesman, and overall experience Dustin was a knowledgeable, friendly, and easy to work with. 2nd car purchased here and will have more in the future! By far the best salesman I have Dustin was a knowledgeable, friendly, and easy to work with. 2nd car purchased here and will have more in the future! By far the best salesman I have dealt with out of all my vehicle purchases in the past! More
Excellent service Eric Biggie was our salesman and his professionalism and vehicle knowledge sold us on the fact that we were making our purchase at the best dealership Eric Biggie was our salesman and his professionalism and vehicle knowledge sold us on the fact that we were making our purchase at the best dealership. Eric's knowledge and presentation of the vehicle was impressive. I would definitely recommend this dealership and Eric for your next purchase. More
Great first time buyer experience! I am very glad I chose to go to Waikem to purchase my new vehicle. The experience was very pleasant and done in a timely manner. Duane was my sales as I am very glad I chose to go to Waikem to purchase my new vehicle. The experience was very pleasant and done in a timely manner. Duane was my sales associate and he surpassed all my expectations and answered all of my questions. I would recommend him to anyone looking for a vehicle. More
great experience Thanks to the team here at Waikem Honda! Great experience I will be back here again when I need a car! Thanks again! I highly recommend! Thanks to the team here at Waikem Honda! Great experience I will be back here again when I need a car! Thanks again! I highly recommend! More
Looking out for me! Our sales man Dustin Shahan did a great job of contacting us about some up and coming deals Honda had that saved me $30 a month and stayed in the same Our sales man Dustin Shahan did a great job of contacting us about some up and coming deals Honda had that saved me $30 a month and stayed in the same model car but brand New . This is our 6th Honda from Waikem ,and have always been treated great . Highly recommend Dustin and Waikem Honda. More
Easy to work with The dealership and salesman were easy to work with and made the experience enjoyable. I'd recommend this dealer to me friends who are looking for a Ho The dealership and salesman were easy to work with and made the experience enjoyable. I'd recommend this dealer to me friends who are looking for a Honda. More
Very good experience Duane Carnathan was knowledgable and efficient. He helped us when we had a difficult situation to work through. Would recommend Waikem to friends and Duane Carnathan was knowledgable and efficient. He helped us when we had a difficult situation to work through. Would recommend Waikem to friends and relatives. More