Diehl Honda of Massillon

What A Relief!!!!!!!!!!!!!!!!!!!!!! From setting up an appointment to having Felicia pick me up to get my CRV. all experiences were excellent. I had complete confidence in C.J .who kne From setting up an appointment to having Felicia pick me up to get my CRV. all experiences were excellent. I had complete confidence in C.J .who knew his CRV's even my "old" one. Your customer rep. Felicia couldn't have more efficient and caring. I was pleased to get back in the driver's seat despite the amount of work that was needed , Felicia and C.J. made sure that I wasn't without wheels over the Fourth of July weekend. My thanks and appreciation to them both. Janice L. Hamilton More

TERRIFIC EXPERIENCE! My parents purchased their last Honda in 2004 and it now has over 200,000 miles so it was time for a replacement. I was shopping on behalf of my paren My parents purchased their last Honda in 2004 and it now has over 200,000 miles so it was time for a replacement. I was shopping on behalf of my parents for a used Honda Civic with low miles at a reasonable price with the Honda certification. Duane Carnathan assisted me with looking at the cars available at the Honda lot and checking the availability/prices of used Civics at the other Waikem dealers. Duane was very helpful and friendly. I have experienced some very pushy car salesmen in the past at other dealerships but this was the complete opposite experience. We found a used Honda that was recently discounted that was perfect for my parents. My parents stopped at the dealership later that afternoon and Duane took them on a long test drive and explained all of the features of the car. My parents said that he was very patient and answered all of their questions. My parents purchased the car Saturday and picked it up on Monday. Duane reviewed the features again with my parents before they drove the car off of the lot and answered any last minute questions. I would highly recommend that if you are looking for a Honda that you request Duane to assist you. When I replace my Honda, I will be contacting Duane for assistance. More

Excellent Customer service I had a great experience, as always, however I would like to recognize Rebecca for her outstanding customer service as she went above and beyond, taki I had a great experience, as always, however I would like to recognize Rebecca for her outstanding customer service as she went above and beyond, taking care of all my questions and concerns. was having a problem with my "check charging system" alert, for some time, and the last time I was in nobody could figure it out. Rebecca got with the technician and got it handled. I would highly recommend Waikem Honda for any future services. I will definitely ask for Rebecca on all my future visits. Please add me to your email list, as you have been sending them to my wife at ssmchale60@aol.com, please delete that and add mine it is e.mchale@pbejobbers.com More

Duane Carnathan provided service above and beyond. I would highly recommend ASKING for Duane Carnathan when looking for a Honda salesperson. He knew the product and was eager to meet my car buying nee I would highly recommend ASKING for Duane Carnathan when looking for a Honda salesperson. He knew the product and was eager to meet my car buying needs. Good service is rare, Duane provided GREAT service. More

Worst Customer Service - Every time I live in Perry township, I own a Honda Odyssey, makes sense that I would go to Waikem's to have my service done as well as purchase my vehicles. HOW I live in Perry township, I own a Honda Odyssey, makes sense that I would go to Waikem's to have my service done as well as purchase my vehicles. HOWEVER... I have owned a Honda for the past 14 years and have never purchased one from Waikem's. I have attempted to work with them, only to be ignored when I entered the dealership, or treated rudely when I was approached. I actually used them as an example for my 4 children on how NOT to treat people. Needless to say, my family walked out every time. We have driven 30 minutes to an hour out of our way to avoid working with Waikem's. I have however, had decent service in the service department (Bob was always extremely nice and helpful). However, I have not seen Bob the last couple times I've been there and Things are definitely different. The lady that approached me today basically just walked over to me and stared at me because she was trying to finish the food she just put in her mouth, then she asked if I was there for the "B125 service" (as if I know what that is), she did explain it to me. I let her know that I was actually there for a different problem. She advised me that there was a $99.99 diagnostic fee. I left without rescheduling, called another Honda dealership, and have an appointment in 2 days with a $52.99 diagnostic fee that goes toward my service. I will not be back to Waikem's no matter how desperate I am. I have given them too many chances over the past 14 years and nothing ever changes. I have heard similar complaints from friends and family and needless to say, they go elsewhere too. More

Great dealership, salesman, and overall experience Dustin was a knowledgeable, friendly, and easy to work with. 2nd car purchased here and will have more in the future! By far the best salesman I have Dustin was a knowledgeable, friendly, and easy to work with. 2nd car purchased here and will have more in the future! By far the best salesman I have dealt with out of all my vehicle purchases in the past! More

Excellent service Eric Biggie was our salesman and his professionalism and vehicle knowledge sold us on the fact that we were making our purchase at the best dealership Eric Biggie was our salesman and his professionalism and vehicle knowledge sold us on the fact that we were making our purchase at the best dealership. Eric's knowledge and presentation of the vehicle was impressive. I would definitely recommend this dealership and Eric for your next purchase. More

Great first time buyer experience! I am very glad I chose to go to Waikem to purchase my new vehicle. The experience was very pleasant and done in a timely manner. Duane was my sales as I am very glad I chose to go to Waikem to purchase my new vehicle. The experience was very pleasant and done in a timely manner. Duane was my sales associate and he surpassed all my expectations and answered all of my questions. I would recommend him to anyone looking for a vehicle. More

great experience Thanks to the team here at Waikem Honda! Great experience I will be back here again when I need a car! Thanks again! I highly recommend! Thanks to the team here at Waikem Honda! Great experience I will be back here again when I need a car! Thanks again! I highly recommend! More

Looking out for me! Our sales man Dustin Shahan did a great job of contacting us about some up and coming deals Honda had that saved me $30 a month and stayed in the same Our sales man Dustin Shahan did a great job of contacting us about some up and coming deals Honda had that saved me $30 a month and stayed in the same model car but brand New . This is our 6th Honda from Waikem ,and have always been treated great . Highly recommend Dustin and Waikem Honda. More