Diehl Honda of Massillon

Great Experience Just purchased a new Honda CRV from Duane Carnathan at Waikem. He was a pleasure to work with. He was very knowledgeable and able to find exactly what Just purchased a new Honda CRV from Duane Carnathan at Waikem. He was a pleasure to work with. He was very knowledgeable and able to find exactly what we wanted. He carefully explained the features of the vehicle and was especially helpful assisting us with unfamiliar ones. The sale was completed in a relatively short time. Overall this may be the best experience we have had purchasing a vehicle. More

Sarah O’Grady rules! I am writing to compliment Sarah for her friendly professional help in getting into my new Odessey Elite. She was thorough in covering all aspects fr I am writing to compliment Sarah for her friendly professional help in getting into my new Odessey Elite. She was thorough in covering all aspects from sale through paperwork and explaining all the features of the minivan. Thank you Sarah! More

Love my new Honda! Awesome experience with our sales guy, Duane Carnathan! Very knowledgeable, professional and found what we were looking for! Would highly reccomend th Awesome experience with our sales guy, Duane Carnathan! Very knowledgeable, professional and found what we were looking for! Would highly reccomend them! Price was just right and the finance team was amazing!! More

Fantastic I bought a 2016 Honda CRV and I love it! Dan was the sales rep that helped me throughout the entire process and was very happy, professional and helpf I bought a 2016 Honda CRV and I love it! Dan was the sales rep that helped me throughout the entire process and was very happy, professional and helpful the entire time! I will recommend my family and friends to go to Dan and Waikem for any future car purchases. More

Great customer service!! I traveled to 3 different dealerships looking for a Honda Civic. This dealership was by far the best. Brian was extremely knowledgeable and went above I traveled to 3 different dealerships looking for a Honda Civic. This dealership was by far the best. Brian was extremely knowledgeable and went above and beyond to make sure I found the right car for me at the best price! More

CRV purchase from Duane I purchased a 2017 CRV. Duane Carnathan was knowledgeable and courteous. No hype or pressure. This is my 4th Honda purchase from Waikem and was a I purchased a 2017 CRV. Duane Carnathan was knowledgeable and courteous. No hype or pressure. This is my 4th Honda purchase from Waikem and was a pleasant experience. More

Painless car buying experience! Great people with great deals. They make you feel comfortable with your purchase. Over all, it was an amazing car buying expe car buying experience! Great people with great deals. They make you feel comfortable with your purchase. Over all, it was an amazing car buying experience, not like any dealership I have visited before! More

Duane made truck shopping painless This was the quickest and easiest process for buying a vehicle. No games. Thank you Duane for your speedy and professional service. I would recommend This was the quickest and easiest process for buying a vehicle. No games. Thank you Duane for your speedy and professional service. I would recommend Duane to anyone looking to buy a new or used vehicle. More

2010 Honda Accord from Duane I live in Wooster. I went to countless dealerships in the immediate area and I not only couldn’t find a car I loved, I almost felt like the sales team I live in Wooster. I went to countless dealerships in the immediate area and I not only couldn’t find a car I loved, I almost felt like the sales teams I was working with didn’t care about my experience at all. I wasn’t in the market for a brand new car but I was looking to spend $12,000-15,000. To me that’s still a lot of money. I wasn’t asking for things I knew I couldn’t afford. So after being disappointed after leaving every dealership I expanded my search. I stopped in at Waikem after looking online. At first I was disappointed because the car I chatted about was already sold. Needless to say, Duane apologized and moved the focus to what they did have for me to look at. There was multiple accords in my price range. After looking I still didn’t love any. He told me about one that they were taking in on a trade but it wasn’t going to be at the dealership until Friday morning. I asked if he would send me pictures and a discription once the car got there. First thing Friday morning I had a text message from a number that wasn’t in my phone book. It was Duane with multiple pictures of the car. I work the weekend shift so I wasn’t able to see it in person until Monday. He said he would let me know if it sold over the weekend. Saturday evening he let me know it was still available. I made the trip to Canton to check the car out Monday morning. The service team still had things to do before the car could be sold but he made sure they had it put back together for a test drive. I was able to drive the car to Orrville to have a friend inspect the vehicle for my own peace of mind. After coming back we sat down to talk numbers. It was a high pressure talk. He wanted to make sure I had all my questions answered because I had never purched from a dealership. We ended up agreeing on a number I felt comfortable with. Since it still had to be finished up in the service area Duane stayed in touch with me to keep me posted on how the car was coming along and when I would be able to pick it up. They had the car ready by the time promised. After arriving to pick up the car he went over it with me again and one of the sales managers even came out to talk about the purchase with me. I’ve waited a week to write this review to make sure I didn’t have any buyers remorse and I’m still happy as can be. My family now has a very dependable and stylish car for years to come. Thanks again Duane for all your help! More

Duane Carnathan made our buying experience the best. We had already decided on a CR-V, but was shopping for a dealer. Had expected to find one closer to home, but Duane made us realize that closer is no We had already decided on a CR-V, but was shopping for a dealer. Had expected to find one closer to home, but Duane made us realize that closer is not necessarily better. Knowledge of the car, it's features and operation just flowed out. I so enjoyed my talking with him, I realized we were buying more than a car and it was going be worth it. The day after taking delivery we went to Rhode Island for a week. Then upon returning we had the TST Protection Package installed. We love the car, it's operation, ride and features. Duane made sure that our dealer experience would be top notch as well. More