Diehl Honda of Massillon

Dealership (Salesman) was very helpful and very patient during the couple times that we came to test out the cars. The CRV – EX seems to be exactly what we were looking for in a vehicle. We had a warning l during the couple times that we came to test out the cars. The CRV – EX seems to be exactly what we were looking for in a vehicle. We had a warning light come on soon as we got it home and they gave us a loaner car and treated us with great respect until they were able to fix it in a few days. We did not have a great experience on the day that we came for signing. We were told we had to close by Tuesday and I said we hated to wait around so please have everything ready. We had to wait quite a while until our car was ready for us to take. Also we were pressured by the salesman And the finance department to buy gap insurance. First, it was about $50 a month and then he said he could lower it to about $27 per month. We called our insurance man and got it for about four dollars per month! Thus in general, We would give our experience of four star out of five. I would recommend the dealership and the salesman, but I would warn people about the selling tactics. More

Following in the footsteps of previous owners! Great job! Service was very Fast and reliable! Great job! Service was very Fast and reliable! More

Tim Powell was our car salesman and we appreciated his no pressure sales manner. Tim explained everything in detail and answered all our questions. The transaction was very smooth and the car was ready for pressure sales manner. Tim explained everything in detail and answered all our questions. The transaction was very smooth and the car was ready for pick up as planned. Tim spent time explaining all the special options the car has. On a 1-5 stars I give Tim 5 stars. Thanks Tim, Joe and Sue Meyer More

Everyone was very professional and courteous. I am pleased with the work that was done. Thank you so much. I am pleased with the work that was done. Thank you so much. More

Came in for servicr for new window seals. 4 of them I was quoted 680 and two hours. Decided to do only two. Was told it would be half the cost. Tried to charge me 580 after 4 hours. Got home 4 of them I was quoted 680 and two hours. Decided to do only two. Was told it would be half the cost. Tried to charge me 580 after 4 hours. Got home to find one window visor falling off and both door panels not snapped in app the way. More

Everyone seems kind and professional, refreshing when you have joined the ranks of senior citizens. Thank you so much for taking good care of my service needs and warranty. I was a salesperson for nearly 3 have joined the ranks of senior citizens. Thank you so much for taking good care of my service needs and warranty. I was a salesperson for nearly 30 years and appreciate the work you do. More

Had a great experience with everyone at the dealership, would recommend to friends and family. would recommend to friends and family. More

Thank you Jason and Alicia! No one does customer service better! Excellence is your specialty!!! No one does customer service better! Excellence is your specialty!!! More

My Service Adviser, Paul Windemuth, was very attentive and helpful, and kept me informed throughout the process. and helpful, and kept me informed throughout the process. More

I went to Diehl when I was having car issues and needed another vehicle. They were actually having an event so they were SO busy but EVERYONE was so nice even though I was there without an appointment and another vehicle. They were actually having an event so they were SO busy but EVERYONE was so nice even though I was there without an appointment and made sure to help me. Duane had 3 other people he was assisting & myself & he still gave me the time I needed when we talked and was so knowledgeable. He was very patient and it felt like he wasn’t just a car salesman but felt like he truly cared! He ended up having to stay 2 hours past close so I can close on my vehicle & still was so nice to me the entire time & didn’t make me feel unwelcome. He moved everything over from my old car to the new one & still stayed to show me the key features of my car!! Was not rushed at all. I’m very thankful I chose this location & very happy with my Honda! More