Diehl Ford Hyundai of Sharon - Service Center

I was trying to buy out a lease. Because I did not lease from them and had financing they were not interested in helping. I will no longer go here for service and have contacted Hyun Because I did not lease from them and had financing they were not interested in helping. I will no longer go here for service and have contacted Hyundai. More

I would give 0 starts if I could. Turned my car in for a small paint job due to a malfunctioned part on September 3rd and did not get it back until 10/7. Was told it would be done a 3 Turned my car in for a small paint job due to a malfunctioned part on September 3rd and did not get it back until 10/7. Was told it would be done a 3 weeks in and it was not. My car sat for so long my battery started to drain and my car sent me an SOS message. Hyundai customer service told me it would be "expedited", but then the next person said that no one has the ability to do that. No communication until I reached out to Amanda Mild who actually got something done. I was lied to on multiple occasions on when my car would be done or when I would get information (still haven't heard back from customer service). This way beyond inconvenient. I'm pretty sure the only reason I have my car back is because they didn't want me to take the rental to Tennessee. I will never recommend anyone to buy a car from Diehl or get any service done. More

Tony was amazing help, he was kind and answered all questions that was asked and explained to me. questions that was asked and explained to me. More

I have been with this dealership since before it was Diehl. as a matter of fact it has changed names and owners many times but the constant has been Angelo. He is the main reason I do business here. He Diehl. as a matter of fact it has changed names and owners many times but the constant has been Angelo. He is the main reason I do business here. He has helped me so many times. I will continue here as I had a great service experience. More

Very helpful and friendly staff, prompt and efficient. A very clean, modern waiting area helps to make your wait comfortable A very clean, modern waiting area helps to make your wait comfortable More

I love the service here Ryan has sold me all of my cars and Tony is always great with the service of my car and Tony is always great with the service of my car More

Very easy to schedule service. They are very quick and efficient. They exemplify professionalism and courtesy. They are very quick and efficient. They exemplify professionalism and courtesy. More

The representative was very good, and timeliness of service was fine. I try not to recommend anything in general and is the only reason for the "no" above. My reason for the average rating is for 2 rea service was fine. I try not to recommend anything in general and is the only reason for the "no" above. My reason for the average rating is for 2 reasons. I purchased our 2019 F-150 from this location when it was Preston's. I was told (by them) that I would not be charged for my annual inspection as long as I own the vehicle and had the inspection done there. Last year you agreed to honor that and did not charge me for the inspection, but this year I was told you no longer would honor that. I regularly receive coupon offers for inspections for half the $46 I was charged. I would like Diehl to agree to honor what I was told when I purchased the truck, even though it was from Prestons. The second thing is.....and I know this isn't all on you....but it makes no sense to charge an owner $19.99 for the emission test when it is not needed/done. Another dealer in the area charges us only $5 for our other vehicle, which I assumed all along was for the sticker, and waives $19.99 fee. Apparently they are just eating the 20 bucks, but it makes no sense to even have a fee for a test that is not required. More

One of the best experiences I’ve ever had in service; the dealership was brand new & gorgeous, and they greeted me with a smile; the technician sent me a video of the underneath my vehicle, Suggesting what I dealership was brand new & gorgeous, and they greeted me with a smile; the technician sent me a video of the underneath my vehicle, Suggesting what I might need in the future. I waited at the store for them to be done, and the service advisor walked over, thanked me for coming in, and handed me my keys More

Very easy to work with and didn't have a long wait. Was able to wait in the waiting area and work on my computer while I waited. Was able to wait in the waiting area and work on my computer while I waited. More