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Diehl Ford Hyundai of Sharon - Service Center

Sharon, PA

4.5
389 Reviews
Call Service Center (724) 608-3675

389 Reviews of Diehl Ford Hyundai of Sharon - Service Center

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August 29, 2023

loved working with Ryan feola. He is always upfront and honest with me during our negotiations! More

by drunyon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Feola!!!
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Aug 31, 2023 -

Diehl Ford Hyundai of Sharon responded

Thank you for sharing your positive feedback with us. We're delighted to hear that you had a great experience working with Ryan Feola. It's fantastic to know that Ryan's upfront and honest approach during negotiations resonated with you. We value transparent and open communication with our customers, and we're glad to hear that Ryan exemplified this in his interactions with you. If you ever need assistance, have questions, or want to share more feedback, please don't hesitate to reach out. We're here to ensure your experience with us remains positive and satisfactory.

August 28, 2023

Went for an oil chabnge and had no problems. Thanks Diehl of Shjaron, Pa. Let me add one more word. More

by Turtlerosko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure. Gentleman in the service office.
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Aug 31, 2023 -

Diehl Ford Hyundai of Sharon responded

That's awesome!

August 26, 2023

The vehicle was completed when they said it would be. However, there was grease on the steering wheel and drivers seat and the vehicle reaked of grease. Additionally, it is next to impossible to talk t More

by mbulick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Aug 31, 2023 -

Diehl Ford Hyundai of Sharon responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent service visit, as well as any difficulties you experienced when trying to communicate with us. Your experience certainly falls short of the level of service we strive to provide to our customers, and we appreciate your honest feedback as it helps us identify areas for improvement. We deeply regret any inconvenience caused by the presence of grease and the unpleasant odor in your vehicle. This is not the kind of experience we want for our customers, and we apologize for this oversight. Your feedback regarding the difficulty in reaching a person at the dealership and the challenges you faced with our service department's organization is noted. We understand the importance of effective communication and efficient processes. We take your feedback seriously and will work towards addressing these concerns. Your suggestions about hiring more personnel are appreciated and will be considered as we continuously improve our service department. If there's anything we can do to address these issues or to assist you further, please don't hesitate to reach out. Your satisfaction is important to us, and we're committed to making your future experiences better. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

August 25, 2023

My car drives like it’s brand new! My power steering was bad and they even fixed another issue! More

by AMALEY03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Guthrie
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Diehl Ford Hyundai of Sharon responded

Awesome.

August 24, 2023

Good customer service but bad to wait almost 8 hours to get my car back More

by DANIELLE.CHEUKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Guthrie
3.0
This rating includes all reviews, with more weight given to recent reviews.
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August 24, 2023

Excellent to work with on scheduling and service. Donny and the service team were great to work with, and make repairs, and service simple, quick, and easy. More

by PMILLIKEN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 22, 2023

Great place to have your car serviced. Amanda is the best! She always goes above and beyond! More

by tshirk123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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August 21, 2023

Service person was excellent but issue was not corrected. Definitely a Ford Pass and/or Ford!!! More

by JOHNZEBR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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August 21, 2023

Excellent place to have your vehicle serviced! Will definitely be back for sure! Hard to find good dealers now More

by tshirk123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 21, 2023

Great staff and fast service. They stayed in contact while working on my vehicle. I was happy with the service they provided! More

by TERRI.KOLENICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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