Diehl Ford Hyundai of Sharon - Service Center

Diehl Ford Hyundai of Sharon responded

Thank you for your continued trust and loyalty in choosing Diehl Ford for your vehicle service needs. We truly appreciate your business and your kind words about the service you've received. It's wonderful to hear that you've consistently experienced good service at Diehl Ford. We're committed to providing top-notch service to all our customers, and we're glad to know that your visits have been consistently positive. If you ever have any questions, need assistance, or want to share more feedback, please feel free to reach out. We're here to ensure your experience with us remains seamless and satisfactory.

Diehl Ford Hyundai of Sharon responded

Thank you for sharing your positive feedback with us. We're delighted to hear that you had a great experience working with Ryan Feola. It's fantastic to know that Ryan's upfront and honest approach during negotiations resonated with you. We value transparent and open communication with our customers, and we're glad to hear that Ryan exemplified this in his interactions with you. If you ever need assistance, have questions, or want to share more feedback, please don't hesitate to reach out. We're here to ensure your experience with us remains positive and satisfactory.

Diehl Ford Hyundai of Sharon responded

That's awesome!

Diehl Ford Hyundai of Sharon responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent service visit, as well as any difficulties you experienced when trying to communicate with us. Your experience certainly falls short of the level of service we strive to provide to our customers, and we appreciate your honest feedback as it helps us identify areas for improvement. We deeply regret any inconvenience caused by the presence of grease and the unpleasant odor in your vehicle. This is not the kind of experience we want for our customers, and we apologize for this oversight. Your feedback regarding the difficulty in reaching a person at the dealership and the challenges you faced with our service department's organization is noted. We understand the importance of effective communication and efficient processes. We take your feedback seriously and will work towards addressing these concerns. Your suggestions about hiring more personnel are appreciated and will be considered as we continuously improve our service department. If there's anything we can do to address these issues or to assist you further, please don't hesitate to reach out. Your satisfaction is important to us, and we're committed to making your future experiences better. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

Diehl Ford Hyundai of Sharon responded

Awesome.