Diehl Chrysler Dodge Jeep Ram of Butler

I could not have asked for better service, Stephen was fantastic to deal with so much so we went back and bought a 2nd new vehicle from him. I cannot say enough good things about my experience. I'd highly fantastic to deal with so much so we went back and bought a 2nd new vehicle from him. I cannot say enough good things about my experience. I'd highly recommend Diehl to anyone, Stephen was professional, courteous and honest, a real asset to the company!!! More

My car was referred here by my insurance company, as I did not have much of a choice, the accident was not my fault and the other party was minimally covered so it went through my insurance. They "fixed" did not have much of a choice, the accident was not my fault and the other party was minimally covered so it went through my insurance. They "fixed" my front end and are now claiming "product error" is the result in paint peeling off the front bumper only 7 months after their work. This is the 3rd time I have been back for my 09 Honda Accord exl for different issues regarding the same repair, the first time it was not alligned properly and pulled to the right, this time the paint is peeling off. I would not recommend this comapany for body work. More

Great experience overall. Great people! Great pricing! Internet group was perfect for my needs. Seamless process start to finish. I will be back here again! Internet group was perfect for my needs. Seamless process start to finish. I will be back here again! More

I took my Sprinter truck in for service two times, including inspection. I complained of a noise, and a part was ordered, which was replaced without problems. Shortly after, I had issues and need to including inspection. I complained of a noise, and a part was ordered, which was replaced without problems. Shortly after, I had issues and need to see another dealer in Virginia. They pointed out serious safety issues which needed to be addressed, which should have been taken care of while it was being inspected. When I complained to the service intake person, and service manager, more than once, they were supposed to return my calls, which never happened. I was told that there were new people working, and they would not take responsibility for the lack of concern, and of course I never received a return call. More

First car bought through a dealership, Don was great to deal with and very helpful and easy to deal with. Very good personality. I had a problem with my vehicle 400 miles-3 weeks later and Don did everythi deal with and very helpful and easy to deal with. Very good personality. I had a problem with my vehicle 400 miles-3 weeks later and Don did everything in his power to help with resolve the issue. Very greatful for him. More

Every step of the process of buying our new Jeep was Every step of the process of buying our new Jeep was excellent! Both Steve and Jessica were very professional and accommodating to our needs for a Every step of the process of buying our new Jeep was excellent! Both Steve and Jessica were very professional and accommodating to our needs for a new vehicle. They made the experience a positive and pleasant one. More

This is by far the worst customer service I have ever received! I bought a vehicle here that claimed to have nothing wrong with it but when I took it to get serviced a month later I was shocked to hear I received! I bought a vehicle here that claimed to have nothing wrong with it but when I took it to get serviced a month later I was shocked to hear I needed new brakes and had a cracked exhaust pipe! I also recently got my oil changed at Deihl and less then a week later started smelling fumes through my heating system. Turns out oil was dripping on my engine and needed fixed! I fixed the problem and luckily for me I had a great warranty that covered most of the work. If I hadn't the total cost would have been $795. I brought this matter to multiple employees at Deihl and every one of them said they would get back to me. It has now been two weeks since I heard from anyone! I called again today and they told me "there is nothing we can do". "I should have brought the vehicle to them to fix." WHY would I ever bring a vehicle for them to work on when they screwed me over the first time. OH, I forgot to mention after my oil change I left and there was a scratch on my window! I called immediately and only heard back weeks later about how they will fix it. I would never recommend going to Deihl for a car or to get a car repaired! More

Don was very pleasant to work with, he kept us informed throughout the process. Rich Grossman, GM, was there to be sure we were happy at all times. Great car dealer and I would reccomend them anybody for throughout the process. Rich Grossman, GM, was there to be sure we were happy at all times. Great car dealer and I would reccomend them anybody for their nnext vehicle More

We bought a new van from Diehl. Even though we were not 100% satisfied, do to lack on communication on both parts. They addressed the problems the best they could and tried to make the situation right. The 100% satisfied, do to lack on communication on both parts. They addressed the problems the best they could and tried to make the situation right. They were very friendly. Thanks for the van! More

Our 2010 van had to be towed Saturday morning, as of Monday 1:00 the van has not even been looked out. Asked about a loaner and was told we can rent from Enterprise at a discounted price. Customer ser Monday 1:00 the van has not even been looked out. Asked about a loaner and was told we can rent from Enterprise at a discounted price. Customer service really is bad. We explained we were leaving on vacation Thursday morning and were told they are waiting on an available tech to look at the van with no ETA. More