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Diehl Chevrolet of Hermitage - Service Center
Hermitage, PA
141 Reviews
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141 Reviews of Diehl Chevrolet of Hermitage - Service Center
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July 06, 2022
On 5/31/22, I dropped my car off at their collision center for them to replace my front bumper, replace my passenger side headlight assembly, and to repair the passenger side fender. I also was going t center for them to replace my front bumper, replace my passenger side headlight assembly, and to repair the passenger side fender. I also was going to have a new driver side headlight assembly replaced as I would pay for that out of pocket. On 6/8/22, they called and said my car was done. I went to pick it up and it was unacceptable. The bumper was replaced with another one that had a cracked chrome strip on the bottom of it, the passenger side fender was sticking out at the very top of it at least a 1/4 inch, and they never ordered my drivers side headlight assembly. They said my car would be done on 6/10/22. I mentioned what about my gas that now have to pay for in a rental I had that I just filled up and I have to continue to drive it until my car gets done. They said they would reimburse me for gas. 6/10/22 comes around and I call about my car and they said it's still not done. So from 6/10/22 - 6/24/22, I made several calls and my car still wasn't done. On 6/24/22, they call me and say my car is done. I go to pick it up after I dropped the rental off. I had a front license plate bracket that they didn't reinstall. They guy who said he would reimburse me for gas wasn't in so I dealt with another guy about the gas. I had $280 in receipts for gas. Instead of reimbursement for gas, he didn't charge me for the headlight assembly which cost $327. I left. My headlight assemblies on both sides needed readjusted as they were pointing up higher than normal causing oncoming drivers to blast me with their high beams. 2 days later they call me up stating I didn't sign off on the form for the insurance company to release payment to them. I told them about the fender sticking out at the top and they said come back up as they can readjust it. I did have them put my front license plate bracket back on before I signed the form for payment. I will never deal with anything like that again. I'll go somewhere else for body work from now on. I won't recommend them at all. More
by BigLar
Employees Worked With
Collision Center
May 05, 2022
Good service. Easy to make appointment. Washed car wgen finished. Friendly staff. Clean dealership . Would recommend. Easy to make appointment. Washed car wgen finished. Friendly staff. Clean dealership . Would recommend. More
by russelllauffer1
Employees Worked With
Brendon Radcliffe
February 22, 2022
I bought a Chevy Cruz and it smelled like cigarettes bad. I left the car there the day I bought it and was promised they would change the filter under the dash scrub the interior and light a bomb in the car I left the car there the day I bought it and was promised they would change the filter under the dash scrub the interior and light a bomb in the car to get rid of the smell. I picked the car up on Saturday and nothing was done. I needed the car or I would have left it there. The car smells bad it only had 11,000 miles on it so someone was a heavy smoker. Why should I have to pay someone to clean the car and change the filter. Horrible service would not recommend!!! More
by hushat038
Employees Worked With
Coty
January 05, 2022
Very poor experience, ever since we bought a new Toyota RAV 4 in 2016. Latest experience was the last nail in the coffin... Was getting a "Parking assist malfunction" message, which is a problem with th RAV 4 in 2016. Latest experience was the last nail in the coffin... Was getting a "Parking assist malfunction" message, which is a problem with the sensor, and took it to them. They kept the car for 4 hours, and then have the gaul to tell us " it is a sensor problem" and charge $ 158 to tell us that- something which we already know- giving it a fancy term "vehicle diagnostics" Imagine charging you 158 dollars for something you already know. Like going to a doctor with abdominal pain and the doctor says " you have abdominal pain" and you pay $ 158 to hear that. Most rude and unprofessional group of people. Would never suggest dealing with them, EVER! More
by UnhappyToyotaCustomer
Employees Worked With
Taylor Toyota
November 17, 2021
1 am very happy with the way they handled my claim. We have always had body work done at this location before they were owned by Taylor and assumed the service would be the same. Thanks have always had body work done at this location before they were owned by Taylor and assumed the service would be the same. Thanks More
by Nancy
Employees Worked With
Brendon Radcliffe
July 25, 2021
Quite a story here: On the last night of a cross-country drive from LA to Boston, A deer hit my Tacoma while driving the speed limit on I-80. Since I live 2,500 miles away and had to have the truck taken so drive from LA to Boston, A deer hit my Tacoma while driving the speed limit on I-80. Since I live 2,500 miles away and had to have the truck taken somewhere I don't know, I insisted my insurance company take my truck to the nearest certified Toyota dealership. I'm glad I did. I was always kept up with the status of the repairs and my truck looks and drives good as new. Body shop manager Jon Deacon is a total pro. Thumbs up. More
by dd77
Employees Worked With
Jon Deacon
April 21, 2021
Got in quickly. Courteous. Kept me updated on what was happening with my vehicle. Also told me about promotions that were going on. Clean waiting area. happening with my vehicle. Also told me about promotions that were going on. Clean waiting area. More
by Deb
Employees Worked With
Taylor Toyota
