Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dickson City Hyundai
Scranton, PA
2,872 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,872 reviews
August 12, 2010
Sarge was very helpful and friendly throughout my entire car buying experience. He took his time and answered all of my questions and was not pushy like Ive experienced at other places. He wants his custome car buying experience. He took his time and answered all of my questions and was not pushy like Ive experienced at other places. He wants his customers to be happy. This is the second car I have bought from him and would recommend him to anyone looking to buy a car. More
by coolbaughtj16
Employees Worked With
Sarge
July 27, 2010
Sarge was great he did so much to help get into my new car. He was absolutely wonderful and we recommended him to all our friends. Thank you so much I love my new car. When we stopped at Dickson City Hy car. He was absolutely wonderful and we recommended him to all our friends. Thank you so much I love my new car. When we stopped at Dickson City Hyundi we had no idea we would be driving out with a new White Elantra Touring wat an amazing day we went looking for an umbrella and came home with a car.(we still dont have the umbrella) Thank you Mary and David Montieth More
by marylpn
Employees Worked With
Sarge
July 23, 2010
We were thirlled. We went to trade in our elantra and came out with a brand new 2010 elantra with lower interest rate and car payment. Max went above and beyond our expectations. He is a great asset to y came out with a brand new 2010 elantra with lower interest rate and car payment. Max went above and beyond our expectations. He is a great asset to your company and made our experience delightful. I would return to see max on mt next trade in. Thank you dickson city jyundai for the awesome experience. More
by sunbright
Employees Worked With
max anthony brodan and carlos
July 06, 2010
Sarge was very helpful. As soon as I walked in he helped me immediately. He also explained my car insurance to me(since I am a little naive) and called my insurance(Allstate) to get a quote from them, then me immediately. He also explained my car insurance to me(since I am a little naive) and called my insurance(Allstate) to get a quote from them, then got me a quote from Ohio Casualty, which was almost $80 cheaper a month! I am so thankful for him taking almost the whole day to help me!! More
by LNeiman
Employees Worked With
Bill Yevich
July 02, 2010
My wife and I found a slightly used car for sale at Dickson City Hyundai. I called and spoke to a sales associate by the name of Gary. He was a really nice guy - polite and professional. We drove down Dickson City Hyundai. I called and spoke to a sales associate by the name of Gary. He was a really nice guy - polite and professional. We drove down to Dickson City to take a test drive and he stayed late to discuss the car with us and go through some of the numbers. The original asking price was about $28,995 and I was going to give a trade in valued at about $2000. This took it down to about 27k. I told Gary that I would do the deal for 25k as I felt that with the deposit we were putting down and the good credit ratings we had we could close the deal without trouble. Gary discussed this with his superiors and replied that he would be willing to do it. I told him that the trade in had problems and told him EXACTLY what the problems were. They still agreed to the price. At this point it was late so I told him I would come back the next day. He tried the classic car sales man maneuver, telling me that we had to close that night to which I told him if the deal was good tonight, it should still be good the next day. He agreed and I told him I would call him the next day. I got in touch with him the next day and he said the deal was still on. I took off of work and my wife got a babysitter for our daughter so we could go up and buy the car. I told him to prepare the paperwork (they had already run our credit the night before) because I was leaving work and wanted to do this quick. He said that would not be a problem. When we came to the dealership at the time I told him I would be there he was nowhere to be found. I waited about 20 minutes until I finally found him. This was understandable. What I couldn't believe was what came next. He sits us down and tells us that the deal is no good anymore. AFTER WASTING 7 HOURS OF OUR TIME, MAKING ME LEAVE WORK, AND PROMISING THAT WE HAD A DEAL, he told me they decided they had to see my trade in before they let the deal through. He called his boss, a guy by the name of Carlos. Carlos is probably a good guy in real life (he let my kid keep a balloon he took while we were leaving), but he lives up to the reputation of a used car sales man at work. Carlos blamed Gary for telling us that the deal was good. I explained to Carlos that his companies inter-communication problems should not be an issue I have to deal with, and that when you make a deal you have to stand by it. Carlos acted as any good two year old would. He argued with whatever points he felt he was able to, and ignored logic and reason on everything else. To Summarize: - I am not upset they did not give me the car for the price I wanted it for. - I am not upset that I drove home that day without the new car I came to get. - I was not humiliated, cursed at, threatened, or mistreated. I am upset that I was lied to. My time was wasted. My gas was wasted (I took 2 drives there - each way a 45 min. drive for a total of 3 hours driving time alone). I was promised a deal, made decisions based on that promise, and that deal was broken by a dealership. And the bummer of it all - there was a similar car I had been looking at at another dealership which I had told them about the night before (I showed Gary the listing online to show him the price). By the time all of this went down, the other car (which was a better deal - cheaper, lower mileage, and a newer model) had sold. All in all - Dickson City Hyundai would do well to reconsider their policy on lying to people. As an employer myself, if one of my employees acted the way Carlos did, he would be looking for a job elsewhere, in places where lying is tolerated - places like Dickson City Hyundai. More
by vitaliti1
Employees Worked With
Gary and Carlos
June 25, 2010
Would not honor "tires for life" contract unless I agreed to $250 worth of unnecessary work, including replacing rear brake pads and rotors because they were "rusty". I complained to Hyundai because the pad to $250 worth of unnecessary work, including replacing rear brake pads and rotors because they were "rusty". I complained to Hyundai because the pads and rotors were still under factory warranty against anything other than normal wear. Hyundai sent me to another dealership, which could find no problem with the brakes. Blatant fraud to pad the bill. And, of course, they never mentioned the front pads, which actually were getting low. More
by EdD
Employees Worked With
Scott in Service
June 25, 2010
We honored our end of the "tires for life" contract by having maintenance work done there. When it came time to replace tires, Scott in service informed us that we would need $250 worth of unnecessary wo having maintenance work done there. When it came time to replace tires, Scott in service informed us that we would need $250 worth of unnecessary work in order to receive the tires. This work included replacing "rusty" rear pads and calipers. Since the pads and calipers were still under factory warranty for all but normal wear, I complained to Hyundai. Hyundai sent us to MotorWorld for a second opinion, and they could find nothing wrong with the brakes. Blatant fraud! And they didn't mention the front pads, which actually were getting worn. They no longer get our maintenance or any other work, nor will they get our future sales. More
by EdD
Employees Worked With
Scott in Service
June 24, 2010
IT was a lot better than I thought it would be . Sarge was very accomodating in helping me lease the vehicle. It was agreat experience and a great car for a great price.I would do business again,and proba was very accomodating in helping me lease the vehicle. It was agreat experience and a great car for a great price.I would do business again,and probably will as my daughter will need a car soon.see you for service, and thanks. More
by frankli
Employees Worked With
sarge
June 21, 2010
I had an appointment with 'Sarge' for 11:15 on a Saturday in mid April. I was at the dealership until 6:30! That is just one of the reasons for the less than shining rating. Here are the others, I was sent h in mid April. I was at the dealership until 6:30! That is just one of the reasons for the less than shining rating. Here are the others, I was sent home with a car that the headlights did not work, my temporary registration and insurance card were 'lost', they have since been returned to me along with the inspection paper work, I bought a used car and the Hyundai I bought I like alot, the former owner did not return all of the keys, so I was given 1 remote control and 1 key, I ask why the dealer did not give me the ones missing and was told that that was all the previous owner returned. so that was all I got. There is a mark on the carpet in the back seat that was not removed. I don't think they even tried to clean it! I went to Dickson City Hyundai on the recommendation of a friend and I will never go back. More
by mithers
Employees Worked With
sarge
June 18, 2010
Sarge was great. As soon as he seen we had been looking at new vehicles, he immedaitley came to our aid to help find what we would like most. He found us a great car a great price.From a scale of 1-10, id at new vehicles, he immedaitley came to our aid to help find what we would like most. He found us a great car a great price.From a scale of 1-10, id give him the complete 10. he was deffinatley a great help, and i do enjoy the Hyundai models. More
by Nyko1992
Employees Worked With
Sarge
