Dickson City Hyundai

Before I begin, I would like to say that never in my life have I ever filed a complaint against a person or a company. This is the first. We tried, multiple times, to overcome what was (and sadly, conti have I ever filed a complaint against a person or a company. This is the first. We tried, multiple times, to overcome what was (and sadly, continues to be)a terrible sales experience. My fiance and I both have worked in some area of customer service for a long time, so we are more forgiving about things of this nature, but this buying experience was too far fetched not to complain about. We had an AWFUL experience from this dealership. We went in, after waiting for a while, we finally were assisted by an associate. Though the wait was extensive, we decided to let it slide since we walked in without an appointment, and it was a decently busy weekend day. We began looking at cars- what we wanted- and price ranges. We were fairly clear that we didn't want the Elantra. We looked around and saw that we did have a few choices, but the combination of school loans and not so great credit for one of us meant that we had to actually apply for the loan before finding out what our payment would be. So. We applied. We were told that BOTH of our names would be on the application- which was our goal, to help improve the credit score. Amazingly, we were told WE were approved for a slightly used car, and it was within our price range. They took the trade in, and said that since we were approved, we could just take the new car home with us and schedule to have it detailed and have he scratches and minor problems fixed. We drove the car home with dealer plates, assuming it was ours, without signing any paperwork. DAYS later, they finally called and said that we could go in and work our final deal out. Shockingly, we had to come up with $800 down, in addition to the trade in, and even at that our monthly payment would be $60 more than we discussed. So basically, they allowed us to take this car, drive it for a week, and then told us the deal was off. BUT if we decided to get the New And Improved Hyundai Elantra (instead of the HONDA we were purchasing), we could get an interest rate of 6% lower, a lower monthly payment, as well. Our one year old daughter was with us, so we had to leave, as she was bored- (we were there for THREE HOURS..second trip. time invested this far: approximately 6 hours). THIRD TRIP: We decide, despite the higher interest rate, undetailed car, that the Honda is what we want to go with, and since they already ran our credit report, we didn't want to have more requests on our credit history than we had already made, and this purchase would help inprove the prior bad credit decisions, anyway. We decide to put $500 down, not $800, which they agreed to. We get there, after getting a babysitter, and even though they knew we were coming, we still had to wait. Literally an hour went by, we still hadn't set a pen to a single paper. When the paperwork showed up, we found out that only MY name was on the loan, not both of us, as we first were told. He lied to my face when I asked if the loan request was submitted in my name only, he said no, in both names. So then the bank took it upon themselves to process this loan request with only my name on it? I highly doubt that. We STILL SIGN, despite it all because now we need a car. (Time invested at this point- 11 hours). Fourth Trip: Drop the car off for promised inspection, minor scratch removal, interior detailing. We called in advance to say we would be coming. Was a car available for us to take, 3 hours later, when we got there? NO! When (finally, after an hour), we get the rental car- GUESS WHAT! AN ELANTRA! We are told we will be able to get our car the next day. No call, no call, no call. The third day of the rental car rolls around, and still no word from them. Apparently they needed a part, which they didn't think they needed to tell us about. Fifth Trip: Three days after that, our car is 'ready'. We, with baby in tow, go to pick up the car. It was clean on the inside. So clean that the seats were still wet. The inspection sticker was placed over a chip in the windshield (which was supposed to be fixed). The scratches and dings are still visible (at 7 at night, in the winter), and there was no gas in the tank. At all. We complained, so they agreed to give us the gas (that they had said in trip three, was 'owed to us'), but not without making us feel like we were completely over the line in doing so. I then called again, after seeing the scratches and was treated like I was an idiot- that "After all, it is a USED car, and USED cars aren't in NEW condition, to expect that would be way over the line." I don't expect that- as a matter of fact, the ONLY thing I expect is honesty. So, after 13+ hours sitting in that building, not to mention drive time, all I have to say is that I honestly would buy a car through some random stranger on EBay rather than set foot in that low rent place again. More

I first arrived at the dealership and looked the lot over for a vehicle that interested me. the salespeople were very friendly, NOT pushy. Every question that I asked about the vehicle they had an answer. I for a vehicle that interested me. the salespeople were very friendly, NOT pushy. Every question that I asked about the vehicle they had an answer. I traded a 2007 Sonata Gls on a 2008 Azera limited. they gave me more than I expected for my trade, and got my payment way below where i needed to be on my new vehicle. The courtesy and time that Sarge took with me and my wife was above and beyond any salesman I've ever dealt with. I already know where I'm buying my next vehicle, and from whom. Also after being introduced to the service staff, and having all of my questions answered there, my confidence in this dealership is very high. Everyone is very knowledgeable and eager to answer all of the questions and concerns that I had. I have never been to a dealership quite like this. They make you feel Welcome, and not like just another number.You have my business for life. Don't change a thing. THANKS AGAIN SARGE. John & Diane. More

Save yourself alot of heartache and stay FAR away from these crooks. A friend of mine bought a car from these guys and told me he was happy with it so I decided to check them out. I only live about 10 min these crooks. A friend of mine bought a car from these guys and told me he was happy with it so I decided to check them out. I only live about 10 mins. away so i would just drive down and check them out. Their price was good and compared alright with alot of other places i checked out. Nothing great, but not highway robbery, just average prices. I came in there and checked out some of the cars in the lot and found a used hyundai. I started speaking to some guy on the lot and he told me he wasnt the right guy and he would send someone out. So there i am standing and waiting, and waiting, and waiting. I finally decide to go inside and tell them I have been out there waiting and the next person tells me they are busy and they will get someone and I should wait. So I wait, and wait, and wait. Finally I stop someone else walking by and he tells me he is sorry for the wait and will be with me in a minute. He comes back about 5 mins. later and I take him out to show him the car I am interested in. He goes on trying to sell something else to me that i told him i couldnt afford. He keeps insisting that they could help me make it work. I told him I wasnt interested and only wanted the one I showed him. He tells me that one just sold that morning. F*$#&IN LIAR! He starts telling me how they could really make the other one work for me and when I told him he was like the banks pushing mortgages on people that couldnt afford it he got all offensive and started acting stupid and insulting me. Told me if the amount I wanted to spend was all I could afford they couldnt help me (the car I showed him in the lot was within my budget). He then gets his manager to come out to try and convince me to go for the better car. His manager was an even bigger idiot than him. Now its a while later and turns out that my friend who was so happy with his car started having trouble with the gem he bought and told me dealing with them for service was a "nightmare". TOO BAD WE DIDNT SEE THE BBB RATING OF *** F *** BEFORE WE WENT TO DICKSON CITY HYUNDAI. I notice that the dealer fights negative comments and keeps posting his own good reviews so i am including the link so you can see for yourself. http://nepa.bbb.org/codbrep.html?wlcl=y&id=S92000895#Ratings More

Sarge is by far the best car salesman I have ever met.He is so honest and genuine.He is the type of person you feel comfortable with and can trust. I will reccomend him to anyone looking for a new or used c is so honest and genuine.He is the type of person you feel comfortable with and can trust. I will reccomend him to anyone looking for a new or used car.I Love my new car and get alot of compliments on it. More

We came to the dealership just "looking" at vehicles. Actually I had been in touch with Sarge by phone because we were looking for a specific loaded Hyundia Santa Fe. He got in touch with us late on a Sa Actually I had been in touch with Sarge by phone because we were looking for a specific loaded Hyundia Santa Fe. He got in touch with us late on a Saturday afternoon so we took a ride. That was no easy task as we live an hour out of Scranton. It was a long afternoon, from 4 till after 9PM, but I believe it was worth the effort. We had a lot to discuss and my trade was not the best. Sarge did treat us to dinner while we waited at a local diner, a nice touch after a long afternoon. Long story short we drove home in our Sanat Fe and so far are pretty happy with the vehicle.Sarge spins a lot of stories and makes you feel right at home. It is tough to keep on your toes with such a glib salesman, but I think we got a good deal. It is the first new car we have purchased in over 10 years. If the service follows suit with the sales I can give this dealership all "5's. Sarge did a great job for me, I am not disapointed. More

I purchased a car off Sarge 2yrs. ago and it was a very pleasant experience. NO high pressure tactics were used by him. He is a very down to earth person and i was so impressed that i told my dad to see Sa pleasant experience. NO high pressure tactics were used by him. He is a very down to earth person and i was so impressed that i told my dad to see Sarge when he was interested in purchasing a new car which he just did in July.Sarge was very helpful,polite and courteous as always and made it another pleasant experience!We will certainly deal with Sarge in the future! More

This is the third Hyundai my wife and I have purchased from this dealership in the last eight years. It was my first experience dealing with Sarge Yevich. He was friendly, personable, knowledgable, cour from this dealership in the last eight years. It was my first experience dealing with Sarge Yevich. He was friendly, personable, knowledgable, courteous and made the entire sales experience enjoyable. He answered all of our questions, went over all the sales information, offered all the additional maintenance coverages available, and made the purchase of my new Hyundai Sonata quick and easy. Having raised two children, my wife and I have always considered, when looking at a new car purchase, what our NEEDS were, not what our WANTS were. We purchased cars that met our needs at that particular time. In 2008 my wife selected the Hyundai Elantra as her car and has been very pleased with it ever since. In 2008 I purchased my first Hyundai, an Elantra, because it met my need for a nice looking, well constructive, economical car. I held it for eight years, put on over 85,000 miles, and never regreted the purchase. Now I have purchased the 2011 Hyundai Sonata. It has everything I NEED and WANT in a car. The price was right; the color awesome (Black Plum), comfortable to drive, with all the "gadgets" I've always wanted in a car. I thank Dickson City Hyundai and, especially, Bill (Sarge) Yevich, for a great purchasing experience More

Sarge was very helpful and friendly throughout my entire car buying experience. He took his time and answered all of my questions and was not pushy like Ive experienced at other places. He wants his custome car buying experience. He took his time and answered all of my questions and was not pushy like Ive experienced at other places. He wants his customers to be happy. This is the second car I have bought from him and would recommend him to anyone looking to buy a car. More

Sarge was great he did so much to help get into my new car. He was absolutely wonderful and we recommended him to all our friends. Thank you so much I love my new car. When we stopped at Dickson City Hy car. He was absolutely wonderful and we recommended him to all our friends. Thank you so much I love my new car. When we stopped at Dickson City Hyundi we had no idea we would be driving out with a new White Elantra Touring wat an amazing day we went looking for an umbrella and came home with a car.(we still dont have the umbrella) Thank you Mary and David Montieth More