Dick’s CJDR of Wilsonville

I don’t recognize either name used on the questionnaire. I found the staff to be most incompetent or starting from the time I walked in. Harrison walked me to find the car, we walked all the way around the I found the staff to be most incompetent or starting from the time I walked in. Harrison walked me to find the car, we walked all the way around the indoor showroom before locating the car I had arranged a test drive, right where we started. I left the dealership not understanding next steps, after being left for long periods of time and then Harrison coming back and saying “that’s it for now.” Not to mention, the diamond coat of $10 wax applied to the vehicle and ending up being an automatic “non-negotiable” $1000 charge. When the dealership finally got the check and all the paperwork back from our corporate office, I had to reach out and notify them of the tracking info indicating that it had actually been delivered already (after being told that it hadn’t from dealership staff.) I told Joshua that we would be in approx 30 mins later to pick up our vehicle. Wr arrived at the dealership to find Harrison watching YouTube boxing videos on his computer and he told us “great, the car will be ready in 10 minutes. Feel free to have a seat and wait.” We spent over one hour at the dealership after arriving, waiting for them to get it ready? They had over a week to prepare it to be ready and waited until the last minute. This experience was very poor, the business I work in is based in customer service and we have great training allocated for it. This dealership obviously lacks the framework for such and it’s truly disappointing. While waiting for picking up our vehicle, I spoke with a fellow customer whose car died at 90k miles and he was urged into another vehicle. Dodge and Chrysler have terrible reputations so I steer clear from This brand or group. However, I’ve bought several cars from Dick’s auto group in the past and unfortunately this experience was so poor that I will never be purchasing from this location, and am unsure of Dick’s for any future car purchases as a result of this bad experience and will be sharing this with my friends and colleagues to save them the headache. Please work on customer service training, train your staff to at least appear to be busy, and make sure they communicate what the next steps are before the customer leaves the dealership. More

Car was in service for 5 months. Service from agents prior to Bria was poor. Delays by Stellantis in getting necessary parts were inexcusable. Bria did great. Use of fleet car during Service from agents prior to Bria was poor. Delays by Stellantis in getting necessary parts were inexcusable. Bria did great. Use of fleet car during service period was appreciated. More

Did not meet me in the service drive. Charged me over $250.00 to tell me my key fobs were bad. When I picked my vehicle up they charged me extra for using a credit card. They handed me my Charged me over $250.00 to tell me my key fobs were bad. When I picked my vehicle up they charged me extra for using a credit card. They handed me my keys and I had to go out back and find my vehicle. Will not return. More

I was totally Satisfied with how I was treated and of what the Jeep needed to repair it and how well I was informed what the Jeep needed to repair it and how well I was informed More

What a wonderful dealership! Michael Johnston is thoughtful, kind, and is a good listener, you can count on him to follow through with helping you find and get just what you need Michael Johnston is thoughtful, kind, and is a good listener, you can count on him to follow through with helping you find and get just what you need for your vehicle needs. We got a Jeep Gladiator and just love it! Appreciate everyone at Dick’s Auto Group in Wilsonville! More

Great listeners, showed me the exact product I asked for and able to make accommodations for needs, quick signing, got me a great interest rate, received thorough in person info on how to use the Pacifica, and able to make accommodations for needs, quick signing, got me a great interest rate, received thorough in person info on how to use the Pacifica, overall wonderful experience and I expect to go back for the next car! More

i was happy to find the vehicle I never knew i wanted here at this dealership. I had no idea Ram had a "black out" option on their trucks, so wonderful to find. here at this dealership. I had no idea Ram had a "black out" option on their trucks, so wonderful to find. More

The service provided was great. Kylie did a great job of scheduling and overseeing the repairs. Tyler performed the repairs and the quality of the repairs were exceptional. I highly Kylie did a great job of scheduling and overseeing the repairs. Tyler performed the repairs and the quality of the repairs were exceptional. I highly recommend their service. More

is not pending completion of the service They left the coolant cap open no muy car coolant cap open no muy car More

Very pleased with my service work. Kassidy and Krysta were great and kept me in the loop. Kassidy and Krysta were great and kept me in the loop. More