Dick Wickstrom Chevrolet - Service Center

Ryan Kane was polite, thorough, and knowledgeable. All my questions were answered. The work was done on time and done very well. I have already recommended him to my friends. my questions were answered. The work was done on time and done very well. I have already recommended him to my friends. More

Long story short. They put the wrong oil filter on my vehicle the day before my vacation. Oil leaked out onto the Kennedy Expressway. The towing company they use didn't want to deal with traffic. I walk- vehicle the day before my vacation. Oil leaked out onto the Kennedy Expressway. The towing company they use didn't want to deal with traffic. I walk-train-cab'd home. They got it to me next day after lunch. Vacation travel plans delayed about 1/2 day. Emailed Service Mgr, no response. I'd stay away from their service dept. By the way, the oil change that they did wrong took 1.5 hours and some grease ball got my interior dirty. I also asked them to look at a leak I had in one of the tires, couldn't find it. By some miracle I guess, they were able to find it the next day. Guessing the initial person had no clue??? More

I have been going to Dick Wickstrom service department for over 8 years now. I have had my Trailblazer, Trans am, Camaro SS, Corvette and my GTO serviced there. Terry Biernat is my service writer and he h for over 8 years now. I have had my Trailblazer, Trans am, Camaro SS, Corvette and my GTO serviced there. Terry Biernat is my service writer and he has always been overly accommodating whenever I show up with an issue without calling ahead. I have sent many people to him and all of my friends come back with kind words regarding the service. I am never embarrassed after sending someone to see Terry which is why I keep going there no matter what GM car I own. More

I'v taken my Equinox to Wickstrom's Service for the past 5 years...will go no where else. They are professional, timely and well qualified. Thanks! 5 years...will go no where else. They are professional, timely and well qualified. Thanks! More

Terry Biernat, of Dick Wickstrom’s Chevrolet in Roselle, Illinois, has been my go-to guy for repairs/service for SEVERAL years. He has never been without a smile coupled with an enthusiastic “Hello, Mr. Mar Illinois, has been my go-to guy for repairs/service for SEVERAL years. He has never been without a smile coupled with an enthusiastic “Hello, Mr. Marcotte!” or “Good morning, Mr. Marcotte!”, remembers to always ask me something specific regarding my last visit, and in general never fails to make me feel welcome and in good hands. Also, I can’t help but note on his truth and honestly; other service shops have used fear as a motivator for me to get my car worked on in areas I didn't even know needed service. Terry has never once made me feel pressure or fear in any way. He seems to respect my pocket-book and will tell me just how many miles have left before any such issue needs attention. This allows be to be more aware of my vehicle and to not feel anxiety every time I head to the service garage. Dick Wickstorm’s Chevrolet has been in my life for as long as I can remember. My parents went there long before I ever did and also have known and valued Terry’s service. At Dick Wickstorm’s Chevrolet I've always felt like I was the part of their community somehow and blame Mr. Biernat for the majority of that feeling. In the world of dealerships and service shops I put Terry Biernat on the top of the list for excellent customer service, fantastic overall communication skills and tremendous car knowledge that he is able to clearly (and never with condescension) articulate to a non car person like myself. Dick Wickstorm’s Chevrolet and its customers are extremely lucky to have Terry Biernat on staff. More

We have had many vehicles in the last 20+ years and have been to many dealers to get them serviced. We have had all the big three (Ford, Chevy and Chrysler) brands of vehicles and so we have been to many been to many dealers to get them serviced. We have had all the big three (Ford, Chevy and Chrysler) brands of vehicles and so we have been to many service departments to get them fixed. When we went to Wickstrom to get our Trail Blazer in for service. We meet Terry and his team we have been very satisfied ever since. We have been so satisfied that we have told family and friends to bring in there vehicles for service. His professionalism and courtesy has been outstanding. We have very curious kids and Terry takes the time out of his busy schedule to answer all of their questions from the pictures hanging on his desk to equipment used in the shop that they can see from his desk. Thank you again Terry for all your help and expertise. More

I have had the experience of having my cars serviced at many dealerships and other Auto repair facilities in my past 25 years of driving. More often than not i drove away very Unhappy with the outcome. many dealerships and other Auto repair facilities in my past 25 years of driving. More often than not i drove away very Unhappy with the outcome. My first experience with Terry ar Wickstrome Chevrolet changed that feeling! I drove away happy and feeling that i was treated with care and attention. I was Sure my truck at the time was fixed properly and quickly. I could really feel the positive customer service and attention to detail was taken. I now only take my cars there for service. Ii have Recommended Terry and Wickstrome to all my friends and family. Every time one of my family or Friends goes there i hear the same thing. How great their experience was with Terry and Wickstrome. My thanks goes out to Terry and the gang at Wickstrome! Its nice to see that great customer service quality work and attention to details are still found here in Illinois! Jeff A Jurczyk More

My wife and I have purchased six cars from Dick Wickstrom Chevy since 1992. All six vehicles have been serviced by Dick Wickstrom Chevy as well. The service department has always treated my wife and me with Chevy since 1992. All six vehicles have been serviced by Dick Wickstrom Chevy as well. The service department has always treated my wife and me with repect, dignity, and friendliness. Furthermore, we appreciate how the service department provides us a "head's up" on future preventative maintainence. This allow us to budget appropriately. The service department is a big reason why we have purchased our cars from the Wickstrom Dealership. More

I have been buying my cars and trucks from Wickstrom for over 20 years, great service will do everything they can to make you happy. All the people there are frendly and helpful. The service guys know there over 20 years, great service will do everything they can to make you happy. All the people there are frendly and helpful. The service guys know there stuff and don't do or recommened anything not needed. I will be a customer for life. More