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Dick Wickstrom Chevrolet - Service Center

Roselle, IL

4.7
170 Reviews

170 Reviews of Dick Wickstrom Chevrolet - Service Center

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September 27, 2016

Great Service. I just came in for an oil change and was able to be scheduled that afternoon. I was greeted by name. The process was quick and efficient. The waiti More

by Hody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sep 28, 2016 -

Dick Wickstrom Chevrolet responded

Hody, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Terry provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. All the best, Jim Barry, Service Manager, 630-529-7070

August 18, 2016

Great service I have always had a good experience with Wickstrom. Terry is pleasant and knowledgeable. He kept me informed of the progress. The waiting room is com More

by Sammy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Barry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Biernat
Aug 19, 2016 -

Dick Wickstrom Chevrolet responded

Thank you for visiting our service department and for leaving the kind words, Sammy. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Kind regards, Mike Seydlitz, Sales Manager, 630-529-7070

August 06, 2016

Great Service Experience.......Again!! We are always satisfied with the service we receive! That includes the experience of purchasing our Equinox in 2013 (Special thanks to Mark C. for mak More

by RON&MAURINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Barry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Conover
Aug 08, 2016 -

Dick Wickstrom Chevrolet responded

We appreciate your input, Ron and Maurine. Glad to hear that you are satisfied with the level of customer service we offer here at Dick Wickstrom Chevrolet. If there is anything more we can do for you please come back and see us any time! Take care! Mike Seydlitz, Sales Manager, 630-529-7070

August 01, 2016

Overall, the service experience was pretty good. Overall, I was satisfied. Work was performed in a timely manner. The biggest dissappointment was when my car was being pushed into the service area More

by P Bostrom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Barry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert.
Aug 11, 2016 -

Dick Wickstrom Chevrolet responded

We would like to thank you for sharing your experience. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, Mike Seydlitz, Sales Manager, 630-529-7070

July 19, 2016

FAMILY That how you are treated.They even serviced a non chevy vehicle when I had that. Now I am back to Chevrolet and could not find any that can compete wi More

by RETIRED-Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Barry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2016 -

Dick Wickstrom Chevrolet responded

Gary, thanks for the great review! Please come visit us if you need anything else, be it service or sales. Best, Mike Seydlitz, Sales Manager, 630-529-7070

June 27, 2016

Great service department. Friendly and on time with service estimates. I've been there twice and they outlined what to expect and they met those expectations. Good people... O More

by DarrinT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service counter
Jun 28, 2016 -

Dick Wickstrom Chevrolet responded

Darrin, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Follow us and like us on Facebook to grab hold of some exclusive specials! Best, Mike Seydlitz, Sales Manager, 630-529-7070

June 23, 2016

Always a pleasant experience. I never make an appointment, and they always let me bring it in and drop off both of my Chevys. Never any pressure to buy something I don't need, guys More

by Dan9brown9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Barry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario from sales is also great, he even gave me a ride home.
Jun 24, 2016 -

Dick Wickstrom Chevrolet responded

Dan, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful, professional and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Best, Mike Seydlitz, Sales Manager, 630-529-7070

June 15, 2016

Good News My car was choking out at stop lights. I brought it in to Wickstrom Chevrolet without an appointment and they serviced it that same day. I was havin More

by stexeter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Barry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2016 -

Dick Wickstrom Chevrolet responded

Thank you for your review. We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Mike Seydlitz, Sales Manager, 630-529-7070

April 05, 2016

always excellent Flawless work done quickly and with no problems at reasonable prices. Always friendly and accommodating. I would not go anywhere else. what else can I More

by Camaro45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
terry and robert in service
Apr 12, 2016 -

Dick Wickstrom Chevrolet responded

Thanks for your perfect review! We're glad to hear that our team was friendly, accommodating, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Mike Seydlitz, Sales Manager, 630-529-7070

March 25, 2016

Impeccable Your sense of being the number one priority ,the moment you arrive ,is quite apparent - If you're looking for a dedicated-Five star establishment, go More

by JlhHus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrence Newell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Barry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2016 -

Dick Wickstrom Chevrolet responded

Thank you so much for taking the time to share your feedback with us. Our team is dedicated to provide a welcoming and comfortable experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Regards, Mike Seydlitz, Sales Manager, 630-529-7070