Dick Wickstrom Chevrolet - Service Center

Somewhat disappointed I returned my Equinox AGAIN to correct a leak that developed since the transmission was replaced (at 55K miles) at Wickstrom Chevy. I also decided to I returned my Equinox AGAIN to correct a leak that developed since the transmission was replaced (at 55K miles) at Wickstrom Chevy. I also decided to replace all four tires. After several hours, and not being contacted, I called to check on the status figuring it should be done. I was told they had three of four tires but the fourth was being retrieved from McCook, IL. The wait was quite unreasonable to have four tires replaced. And no apologies for the delay or inconvenience. (On the previous service visit, the car fell off a jack when being pushed into the shop because of the locked trans.) More

Other Chevy delaerships should take lessons from Wickstrom Service was great! As always, the employees were courteous and professional. Would have given 5 stars but there's always room for improvement Just Service was great! As always, the employees were courteous and professional. Would have given 5 stars but there's always room for improvement Just need to make sure there is fresh coffee made for us coffee drinkers while waiting. Thanks! More

Great Service. I just came in for an oil change and was able to be scheduled that afternoon. I was greeted by name. The process was quick and efficient. The waiti I just came in for an oil change and was able to be scheduled that afternoon. I was greeted by name. The process was quick and efficient. The waiting area pleasant and comfortable. The Staff, especially Terry, were friendly and informative. This has been my experience every time I have brought my vehicle in for service. This is the first time I have routinely used a dealership for my service and I have been very satisfied. We had bought a vehicle from Wickstrom in the '80s and we pleased with the way we were treated at that time. That is why I returned to purchase this vehicle. I am pleased to say it has been the right choice. More

Great service I have always had a good experience with Wickstrom. Terry is pleasant and knowledgeable. He kept me informed of the progress. The waiting room is com I have always had a good experience with Wickstrom. Terry is pleasant and knowledgeable. He kept me informed of the progress. The waiting room is comfortable and you can view the shop area on the TV. It makes waiting a little more pleasant. More

Great Service Experience.......Again!! We are always satisfied with the service we receive! That includes the experience of purchasing our Equinox in 2013 (Special thanks to Mark C. for mak We are always satisfied with the service we receive! That includes the experience of purchasing our Equinox in 2013 (Special thanks to Mark C. for making that a super experience from start to finish) to the times we have brought our vehicle in to be serviced. They are always on time, explain everything being done, offer great coupons and have friendly and reliable service! More

Overall, the service experience was pretty good. Overall, I was satisfied. Work was performed in a timely manner. The biggest dissappointment was when my car was being pushed into the service area Overall, I was satisfied. Work was performed in a timely manner. The biggest dissappointment was when my car was being pushed into the service area (transmission was locked), the car fell off the jack/dolly and damage was done to the radiator and condenser. These parts were replaced at no cost to me. After bringing the car home, it began leaking fluid and I brought it back for additional service. More

FAMILY That how you are treated.They even serviced a non chevy vehicle when I had that. Now I am back to Chevrolet and could not find any that can compete wi That how you are treated.They even serviced a non chevy vehicle when I had that. Now I am back to Chevrolet and could not find any that can compete with Wickstrom Chevrolet! More

Great service department. Friendly and on time with service estimates. I've been there twice and they outlined what to expect and they met those expectations. Good people... O Friendly and on time with service estimates. I've been there twice and they outlined what to expect and they met those expectations. Good people... Oh, and they have free coffee and refreshments for you while you wait. ;) More

Always a pleasant experience. I never make an appointment, and they always let me bring it in and drop off both of my Chevys. Never any pressure to buy something I don't need, guys I never make an appointment, and they always let me bring it in and drop off both of my Chevys. Never any pressure to buy something I don't need, guys are always very professional. More

Good News My car was choking out at stop lights. I brought it in to Wickstrom Chevrolet without an appointment and they serviced it that same day. I was havin My car was choking out at stop lights. I brought it in to Wickstrom Chevrolet without an appointment and they serviced it that same day. I was having a bad week as far as progress on an addition that I am putting on my home and the health of my wife's mom. It felt good to have the car problem resolved quickly. It was even more good news when I was told that the car issue was covered under warranty. More