Dick Smith Nissan of Lexington - Service Center

I’m disappointed that you no longer offer your customers complimentary drinks and snacks. We already pay more money to get our cars serviced at the dealership at least it should come with extra perks. Also, complimentary drinks and snacks. We already pay more money to get our cars serviced at the dealership at least it should come with extra perks. Also, the staff should pay a little extra attention to what the customer is saying and avoid getting annoyed when we ask questions. We work hard for our money and we just want to ensure that we are not being taken. I love the lady at the checkout desk. She is always so nice! More

Thanks for the great service! Will definitely be back! Have a great day. Thanks again. Will definitely be back! Have a great day. Thanks again. More

I had a question/issue with warning light and sound. I walked into the dealership and was warmly greeted. My car was driven for me to the service dept. And I was introduced to the service writer. The w I walked into the dealership and was warmly greeted. My car was driven for me to the service dept. And I was introduced to the service writer. The wait was about 10 minutes before I was informed of their findings. My car is new to me so things were fine and I was not made to feel foolish for my concerns. Excellent experience! More

Excellent service. Very helpful and courteous staff. Robina was great and explained all services completely. Very helpful and courteous staff. Robina was great and explained all services completely. More

The service staff is courteous, and their calls were done on time to let me know the status of my car's service on time to let me know the status of my car's service More

My family has purchased 4 autos from Dick Smith Nissan of Lexington in the last 12 years. We have used the service department for all the maintenance and repairs. We get the appointment quickly, take t of Lexington in the last 12 years. We have used the service department for all the maintenance and repairs. We get the appointment quickly, take the car in for the maintenance check-up and wait while they service it. The agents are very friendly and knowledgeable. . I am pleased with the ease of it all. More

I had an emergency with my tire, and I was able to get the issue resolved through the prompt service of Service Advisor Robina Caulder. Her accommodations and courteous service allowed me to get everythi the issue resolved through the prompt service of Service Advisor Robina Caulder. Her accommodations and courteous service allowed me to get everything taken care of. More

Did not resolve passenger. occupant airbag light and sensor issue. This is a safety issue known to Nissan for years with no safety recall. The fault should have been addressed occupant airbag light and sensor issue. This is a safety issue known to Nissan for years with no safety recall. The fault should have been addressed when checking the driver airbag recall which was the reason for the service visit. More

Good location. Friendly customer service. Nice waiting area. Knowledgeable reps. I like that car washes are included Friendly customer service. Nice waiting area. Knowledgeable reps. I like that car washes are included More

Prompt service, courteous staff. However, I won't know until my next service check if the problem (low power steering fluid, apparent slow leak) was actually fixed. I certainly hope However, I won't know until my next service check if the problem (low power steering fluid, apparent slow leak) was actually fixed. I certainly hope so! If not, I will get back with you. Thanks for working with me! More