Dick Smith Nissan of Lexington - Service Center

It was a great service and very fast helped me out with pricing and I hat to do next with my car pricing and I hat to do next with my car More

I have routinely received excellent customer service at Dick Smith Nissan of Lexington since 2020. Dick Smith Nissan of Lexington since 2020. More

Our service was above superior! Justin made a situation that could have been awkward, great! His communication skills made me and my family now loyal clients! Justin made a situation that could have been awkward, great! His communication skills made me and my family now loyal clients! More

I have had 3 different people tell me conflicting info about the Nissan Rouge engine recall. And when walking in to pick up my car with all me bags in my hands it took several minutes for someone to ackn about the Nissan Rouge engine recall. And when walking in to pick up my car with all me bags in my hands it took several minutes for someone to acknowledge me when no one was on the phone and there were at least 3 people there. And when acknowledged it was very abrupt as if I entered a private office and they were shocked someone would be coming in. More

I appreciate the dealership always accommodating me when I call. They typically work me in the day I call or the next day. I call. They typically work me in the day I call or the next day. More

I was very pleased with my experience. Turnaround time was great and have very friendly staff. Turnaround time was great and have very friendly staff. More

Thank you for your quick service. Everyone is so kind: even bringing my car to the door when I returned to pick it up. Everyone is so kind: even bringing my car to the door when I returned to pick it up. More

Service was pleasant at check in. Car was ready when suggested. Did not place a Oil change reminder on the windshield. The almost $100 for an oil change is way too much. Will be l Car was ready when suggested. Did not place a Oil change reminder on the windshield. The almost $100 for an oil change is way too much. Will be looking for alternative place More

I was charged $300 for a diagnosis of the AC. No one informed me of this procedure before they did it. I had hoped the issue was related to a previous issue that had similar issues 6 months ago. No one informed me of this procedure before they did it. I had hoped the issue was related to a previous issue that had similar issues 6 months ago. I asked for a break since I had spent 11,000 previous but he acted like he couldn’t do that. The estimate for the current repair was $2500. I took the vehicle to a radiator AC specialist, was diagnosed again in 5 seconds with a flashlight, and $450 later have AC working fine again. It is ridiculous how the dealership handled this situation and then recommended me spend another $2500 . More

Friendly service staff, knowledgeable people and took my vehicle into service bay in a reasonable time vehicle into service bay in a reasonable time More