Dick Smith Nissan of Lexington

I was charged $300 for a diagnosis of the AC. No one informed me of this procedure before they did it. I had hoped the issue was related to a previous issue that had similar issues 6 months ago. No one informed me of this procedure before they did it. I had hoped the issue was related to a previous issue that had similar issues 6 months ago. I asked for a break since I had spent 11,000 previous but he acted like he couldn’t do that. The estimate for the current repair was $2500. I took the vehicle to a radiator AC specialist, was diagnosed again in 5 seconds with a flashlight, and $450 later have AC working fine again. It is ridiculous how the dealership handled this situation and then recommended me spend another $2500 . More

Friendly service staff, knowledgeable people and took my vehicle into service bay in a reasonable time vehicle into service bay in a reasonable time More

Appoitment went great. I was welcomed, helped, and finished in a timely manner. I am very thankful for their great service. I was welcomed, helped, and finished in a timely manner. I am very thankful for their great service. More

Everything went well. Everyone is very professional and knowledgeable. I highly recommend this dealership to anyone. This location in particular is very clean. The bathroo Everyone is very professional and knowledgeable. I highly recommend this dealership to anyone. This location in particular is very clean. The bathrooms are very clean and well maintained. The service personnel explain everything in great detail and the service department doesn’t try to plus sell any unnecessary services that your car doesn’t need. I love bringing my car here for routine maintenance. More

It’s Not the dealership it’s some of the workers there that are NOT PROFESSIONAL at all I felt threatened and intimidated by one of your MALE service advisor workers . As he followed me around the store a that are NOT PROFESSIONAL at all I felt threatened and intimidated by one of your MALE service advisor workers . As he followed me around the store as I was being taken care of by a manager because that’s how far it escalated More

The service was delivered with great professionalism, making me feel truly cared for and valued. making me feel truly cared for and valued. More

The service was nothing short of excellent. The staff was great, Jaclyn was very accommodating, and she keep me informed on the service every step of the way. I want to thank Dick Smith for hav The staff was great, Jaclyn was very accommodating, and she keep me informed on the service every step of the way. I want to thank Dick Smith for having a knowledgeable and professional staff. I will see you guys on my next purchase. Thanks again for the wonderful Experience. Jack S Lefler. More

I am 80 years old and need a lot of help. Justin was not only very helpful but also very kind. Service was through, Thank you Brenda longno Justin was not only very helpful but also very kind. Service was through, Thank you Brenda longno More

Staff is very professional and hassle free service offered by Nissan. Took care of the car on timely manner and delivered at scheduled time. offered by Nissan. Took care of the car on timely manner and delivered at scheduled time. More

Robina and Maddison are always extremely helpful. They had great communication and took great care of us. We have never had a problem before. I would not take my car anywhere else. They had great communication and took great care of us. We have never had a problem before. I would not take my car anywhere else. More