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Dick Smith Hyundai of Greenville - Service Center
Greenville, SC
46 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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46 Reviews of Dick Smith Hyundai of Greenville - Service Center
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December 11, 2016
0 for 2 on good service experiences I bought a new 2017 Hyundai from Dick Smith over the summer. Decent sales experience. Salesman was knowledgeable, I did have to work for the best deal I bought a new 2017 Hyundai from Dick Smith over the summer. Decent sales experience. Salesman was knowledgeable, I did have to work for the best deal, but at the end of the day I think I walked away with a fair price and I love my car. However... part of the pitch I got was on how great the service center was, that I was buying into the better followup, a year of free oil changes etc. I went for my first free oil change... and despite having an appointment, it took over 3 hours. On a Saturday. It took so long (I guess) because they were performing non-essential recall updates, which is fine, but would have been nice if someone had updated me prior to the two hour mark (I finally got up and asked), and had been asked if I had time for them to do the non-essential recalls or wanted to make another appointment. I could have had plans that didn't include a 3 hour oil change. Free is great, but my time is worth something too. But the biggest issue (and I would give it negative stars if I could) was that one of the tires that came on my car began to bulge after only 5100 miles. I called to inquire about my tire warranty, and the service department said I would have to talk to my salesman. I call the salesfloor, and after being hung up on and calling back, am told he is no longer with the dealership, and I will have to talk to the financial guy, but he's busy and I'll have to leave a message. I do. He has never returned that message. (it is now 2 weeks later) I dig my warranty brochures out of my glove box and call back to inform them that I do in fact have a manufacturer warranty, and they agree to look at the tire. They then tell me that the damage is my fault, that I must have hit a curb, but it is surprising because there is no damage to my wheel which usually occurs, but nonetheless, my fault. I haven't hit any curbs. Nothing but typical SC potholes, which a tire really should stand up to for more than 5000 miles. Even a cheap tire. So now I am in need of a tire. They then proceed to try to sell me the exact piece of junk import tire that just failed for $226 installed. FOR A SINGLE TIRE!!!!!! That doesn't even have a mileage warranty on it. That's just insulting. Why would I put the same tire back on the car to do this again in 5000 miles? I want all of those cheap tires off of my car. It could have blown out and injured me or someone else. So, they will sell me 4 Goodyear Eagles, which I had already priced at $200 less from a Goodyear franchise in town. I say no thank you, so they put my spare on, and I leave. I make plans to take it to Goodyear the next day to get all the tires replaced, but then find they failed to PUT MY WHEEL BACK IN MY CAR!!!! So now I have to make time the next morning to go back by Dick Smith, get my wheel, before I can take it to Goodyear. I am not usually one to write negative reviews. But when I bought the car, my salesman bugged and hounded me multiple times in person and by phone to leave him a 5 star dealertrader review, and I did because it was a decent experience, but since it is so important to Dick Smith that they get their reviews, I wanted to leave another. I am so disappointed in the service experience. I will never buy another car from them after this. That tire had 5000 miles on it. They should have made good on it. For lack of a tire I'm sure cost them less than $100, they have lost a customer. I'll probably get my free oil changes, but will do no further business with them and make sure my friends are advised not to as well. I will say to be fair the service rep that helped me the day of the tire issue was friendly despite me being less than happy about things, but at the end of the day, I got no help and incompetence by the service workers not putting my wheel back in my car and having to double back. I will also say I got a great deal and great tires from Goodyear in Mauldin and have been happy with them and feel much better not driving on junk tires that might blow out. Don't get your car serviced at Dick Smith. Or buy a car there. Because apparently they don't care to stand behind it. More
by sbwelantra
Employees Worked With
Dale in finance (Left the message, never returned). I do not know the service folks' names
April 04, 2016
Pleasant and Fair I found the dealership attractive and clean. My salesman Lance is friendly and full of personality. The price and final deal were fair and the finan I found the dealership attractive and clean. My salesman Lance is friendly and full of personality. The price and final deal were fair and the financing acceptable. Lance always welcomes me and my dog Sassy when we come in for service. The other folks in the dealership are also friendly and welcoming when we arrive, looking for Lance. All in all, I was treated with respect and NO high pressure, given all the time I needed to make a decision. More
by Connie517
Employees Worked With
Lance Hammontree
March 03, 2016
In for service on 07 Eclipse-out with 2015 Outlander Sport!! 2007 ECLIPSE NEEDED SERVICING, WENT TO DICK SMITH DEALERSHIP. BROWSED CARS WHILE WAITING. EYES SAW 2015 OUTLANDER SPORT-BLUE. IT HIT ME, I NEEDED AN 2007 ECLIPSE NEEDED SERVICING, WENT TO DICK SMITH DEALERSHIP. BROWSED CARS WHILE WAITING. EYES SAW 2015 OUTLANDER SPORT-BLUE. IT HIT ME, I NEEDED AN UPGRADE. HAD ASSISTANCE FROM TWO WONDERFUL EMPLOYEES, GORDON ORR AND DALE GOSNELL.. BOTH HELPED ME GET ON WAY HOME WITH NEW OUTLANDER SPORT !!! LOVE THE CAR AND GORDON, "YOU ARE THE MAN"! TINA ROXANNE SCARBOROUGH More
by Roxie
Employees Worked With
Dale Gosnell, Gordon Orr, Gordon Orr
February 06, 2016
Great southern hospitality I decided to drive 370 miles on my birthday to this dealership because I had personally heard of great reviews. I felt like family from the entire loc I decided to drive 370 miles on my birthday to this dealership because I had personally heard of great reviews. I felt like family from the entire location by the time I left. Walter took his time to show me several cars more than once and give me appropriate time and space to think about my decision. I left with an amazing deal & I am so pleased that I decided to make that drive. It was a great experience and I will continue to refer my friends and family! More
by NicoletteCarsillo
Employees Worked With
Dan Amis , Walter Peatross
November 21, 2015
Excellent service and great deal This was the second car from Dick Smith and we highly recommend them. Our sales rep Andy Vacha was great. Very helpful finding just what we wanted, bu This was the second car from Dick Smith and we highly recommend them. Our sales rep Andy Vacha was great. Very helpful finding just what we wanted, but not pushy over over bearing. He was great. Jason Styron, the business manager, that handled the paperwork also did great. He explained every detail is easy to understand terms and was very friendly. We would recommend both of them to anyone and will continue to use Dick Smith in the future. Our Tuscon (2nd one) is great. More
by Tusconsntf
Employees Worked With
Jason Styron, Andy Vacha
June 11, 2015
Great Service on my Mitsubishi Endeavor I was having a nightmare with my Mitsubishi. It had an intermittent starting issue. Had the car in the shop on three different occasions and the pro I was having a nightmare with my Mitsubishi. It had an intermittent starting issue. Had the car in the shop on three different occasions and the problem could not be found. I took it to Dick Smith Mitsubishi and they took me right in. Found the problem and gave me a break on repair costs. Thanks to Chris Stayer and Corey McCall for a fine job. More
by HR
Employees Worked With
Chris Stayer, Corey McCall
June 10, 2015
Amazing Experience I took my car in to get maintenance and the staff was both courteous and knowledgeable. I was in and out quickly and had a great experience. I would r I took my car in to get maintenance and the staff was both courteous and knowledgeable. I was in and out quickly and had a great experience. I would recommend this dealership to everyone! More
by Happycustomer
Employees Worked With
Larry Taylor
December 16, 2014
Larry Was one of the best Car Salesmen I have ever met. I have been working with Larry Taylor for a while on a car deal. Two months ago, Larry asked me if I would be interested in trading in my older Sonat I have been working with Larry Taylor for a while on a car deal. Two months ago, Larry asked me if I would be interested in trading in my older Sonata one day when he noticed I had been coming in for service a lot. I told him I would be interested but only if I found the right deal. I had a long list of requirements that I wanted in a new car. Over the past three months I came in and test drove different cars until we found the right one. We finally found the right car and the right deal at the best price in town. I did my homework by having the car appraised by different vendors and found that Dick Smith gave me the best price in town for both the trade in on the old vehicle and the New Car I purchased. Thanks Larry! More
by gjack329
Employees Worked With
Larry Taylor
April 10, 2014
outstanding all around outstanding overall experience at Dick Smith. I bought a new car and had service done-everyone is terrific! my phone calls and emails were answered-th outstanding overall experience at Dick Smith. I bought a new car and had service done-everyone is terrific! my phone calls and emails were answered-the car is great-the folks there are wonderful. I highly, highly recommend them for a new or used car purchase and service afterward. you cannot go wrong! hooray for Dick Simth! More
by lisamariemd
Employees Worked With
Chris Strayer
March 26, 2014
I have been to the service department on several occasions. Every time I deal with these folks they are fair and take great care of me. I will buy my next car from this dealership becauseof the se occasions. Every time I deal with these folks they are fair and take great care of me. I will buy my next car from this dealership becauseof the service department. More
by c5cs
Employees Worked With
entire service department
