Dick Smith Hyundai of Greenville - Service Center

Terrible service department. I only had my brand-new car a year. I call to make an appointment to have my car serviced, and no one answers the phone. Poor customer service. I I only had my brand-new car a year. I call to make an appointment to have my car serviced, and no one answers the phone. Poor customer service. I do not recommend anyone ever buying from this dealership as they lack professionalism. They sell you the car and then good luck, you are off on your own. More

Visiting from Florida and my Tuscon Hyundai was not identifying my key. Stopped at the dealership and was told they couldn't help me - I would need to go to Greer or Anderson because they were short st identifying my key. Stopped at the dealership and was told they couldn't help me - I would need to go to Greer or Anderson because they were short staffed. I asked if they could call ahead for me and was told no - I would need to call. Here, I was from out of the area and they didn't have the common courtesy to help me. I never had this kind of treatment from Toyota - I know where I will be buying my next car. More

Very dissatisfied with the customer service I have received from this service shop. They Did NOT put my oil filter/gasket back on my car. About week later my car was rocking oldly and making weird mot received from this service shop. They Did NOT put my oil filter/gasket back on my car. About week later my car was rocking oldly and making weird motions while in park and trying to drive. I called to make an appointment to have it looked at and they told me it seemed a quart or two was lost from my car (the lake in my driveway says otherwise, I know I Lost ALL my oil.) They sent me on my way telling me it was fixed. Two days later my car barely started. I called yet again, And the general manager (Roy Gilliam), is not willing to help me. He even hung up on me while trying to speak with him on getting to a resolution. My car is unsafe to drive, I am 5 months pregnant. I guarantee if this was one of their loved ones they wouldn't want them driving on the highway in an unsafe vehicle. My car is barely a year old, this is unacceptable for a new car to be going through all of these issues. I just want to be taken care of professionally since this was not even my mistake. More

After my month-long service experience with Dick Smith Hyundai of Greenville, I left feeling absolutely mistreated and taken advantage of simply because I was not sitting in the waiting room, nor did I pu Hyundai of Greenville, I left feeling absolutely mistreated and taken advantage of simply because I was not sitting in the waiting room, nor did I purchase my vehicle from this dealership. This resulted in my car issues not being considered promptly nor a priority after weeks of being at their shop and they proved that repeatedly. It took this facility (30) days to get my vehicle up and running, and charged me $2,846.47 for a Starter, (1) Fuel Injector, (1) Spark Plug, and a Oil Change. Dick Smith Hyundai of Greenville is an unorganized and dishonest facility with mediocre mechanics. More

This dealership has been persistent in the past and now, in the service department you can rely on them to getting the job done. in the service department you can rely on them to getting the job done. More

Dick Smith takes the worry out of owning a car. We have owned six Hyundai’s and had wonderful service each and every time. I highly recommend Dick Smith Hyundai Service Department. owned six Hyundai’s and had wonderful service each and every time. I highly recommend Dick Smith Hyundai Service Department. More

Finished work in a timely manner and kept me informed at every step of the way. Excellent service! Would highly recommend to friends and famili. every step of the way. Excellent service! Would highly recommend to friends and famili. More

We have been very satisfied customers of Dick Smiths Hyundai for over 5 years. We have leased or purchased three new Hyundai’s with them. (Our first Hyundai was back in 1988). We have adopted Dick Smi Hyundai for over 5 years. We have leased or purchased three new Hyundai’s with them. (Our first Hyundai was back in 1988). We have adopted Dick Smith as part of our family because they always make us feel like family. The Hyundai’s are quality autos and the maintenance/warranty programs are top notch. I can say without reservation that we will be part of Dick Smith’s auto family for years to come. Libby and Mike W. More

Awesome!!!! I definitely wasn't planning to buy a car in SC, after much interaction and great customer service I ended up purchasing a car. I was there from VA, I definitely wasn't planning to buy a car in SC, after much interaction and great customer service I ended up purchasing a car. I was there from VA, after finding out my son's car needed a new engine. Mr. Maurice Souders helped us finalize everything with the broken car, even helped us find a tow truck. There was no pressure in purchasing a vehicle, even after all the help that was given. We left to return to VA, but turned around to see if Mr. Maurice could help us find the right vehicle for the right price. He did!!! My son loves it.😁 More

Superb buying experience - Fantastic Service Experience My purchase experience with them was simply superb and very easy. Since that time I have had all of my service work done there and I have NEVER had My purchase experience with them was simply superb and very easy. Since that time I have had all of my service work done there and I have NEVER had one thing to say that would be the least bit negative. They have never once tried to up-sell service, which happens at my wife's Japanese car dealers every time. I always feel confident and comfortable dealing with their service people and will certainly go back to Dick Smith Hyundai to buy my next car - and certainly to have my service done. More