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Dick Smith Hyundai of Greenville

Greenville, SC

4.4
1,101 Reviews
Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. We know your time is valuable. We are sure you will find our website a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.
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825 Congaree Road

Greenville, SC

29607

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Showing 1,101 reviews

May 25, 2016

Poor Customer Service Test drove two cars after extensive research. Went inside to discuss costs. Already had my financing in place and a dealers check in hand. After 30 mi More

by Jma123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Conova
Jun 06, 2016 -

Dick Smith Hyundai of Greenville responded

Thank You for your feed Back pertaining to your resent Visit. Consumer input is an important way to help our organization improve future costumer experiences. We did look into your concerns and have discovered the following: For that sales weekend pricing had been lowered on the internet site to an aggressive level. ( Per our marketing team pricing is always posted to be very competitive online or no consumer would ever come to view any model we have available) When a consumer has a special discount given to them they would receive from any of our partners like, Cost co, Sams Club, USAA or many other different entities it is handled as a coupon just like at any other retail business. That discount is taken off of the current posted online price. If you had one of these discounted price points it would have absolutely been applied as long as you presented your certificate or discount notification at time of purchase. There is no way a Manager would know that information until you as a consumer presented said discounted . We do understand you found a more competitive price point, sometimes we are aware that does happen. There are many different scenarios that set pricing, for example if a consumer trades a vehicle and less than actual value was given for that trade it can be sold at a much more discounted price point. We at Dick Smith Automotive strive to be fair on pricing to consumers as well as trade value for trade ins. We are sorry it seemed you waited for a longer amount of time expected but viewing the log a lot of guest were being assisted and we tried to take care of each guest in the order they arrived.( we are looking into the hiring of additional personnel in order to alleviate this issue) We are Sorry your experience was less than Pleasurable and hopefully we will have an opportunity assist you better in the Future. Dick Smith Automotive

May 25, 2016

Rick Harp Rick guided me through the whole process in a professional manner. He went over the operation of my new vehicle before I left the dealership. Rick h More

by trisch10
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Harp
May 20, 2016

Bought another new car from Dick Smith Hyundai This is my 4th car purchase from Dick Smith, very professional and courteous. Highly recommend, not a high pressure sales dealership. Lance did an ex More

by gcefalo
Recommend Dealer
Yes
Employees Worked With
Lance H
May 19, 2016

I purchased a new Santa Fee sport My experienced at Dick Smith was excellent I worked with Jose Robles and I will recommend him to any one that is looking for a Car. Jose was very pr More

by Bernie
Recommend Dealer
Yes
Employees Worked With
Jose Robles
May 19, 2016

Good trade in my 2014 camry for a sonata limited, average price range, but service is nice and fast. Agent is patient to go through all the feature. The on More

by zyan0001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramsey Chebli
May 14, 2016

Buying Experience This was by far the best purchase experience that I have had. The salesman Lance Hammersmith was very professional and knowledge but treated you like More

by Frances & Bailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Hammersmith
May 13, 2016

Impressed Best experience at a dealership to date. Andy, Mo and Dale were all great to work with and had my best interest in mind. Went above and beyond to get More

by Zane22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Souders, Andy Vacha
May 12, 2016

Wonderful experience! We have 3 young kids, so when we came driving in looking for an SUV that would fit all three comfortably, Andy was more than willing to show us our op More

by Hoskins Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Vacha
May 12, 2016

Good I worked with internet sales person Mr Lance Hammontree and he was very excellent in how guided me with my new car. He has helped me understand the ca More

by srikanth5868
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Hammontree
May 11, 2016

Awesomeness!! Thank you for not just one but two great experiences! Lance Hammontree and Dale Gosnell y'all rock. I Will be referring you to others! More

by Dietz family
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dale Gosnell, Lance Hammontree
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