Dick Smith Ford of Columbia - Service Center

Great service, questions answered, work completed in less than an hour. Service advisor Ginovani was very good. than an hour. Service advisor Ginovani was very good. More

Very polite and caring for me and my families situation. Got the work done quick. Kept me up to date and in the know with everything. Dude deserves that bronco in the showroom Got the work done quick. Kept me up to date and in the know with everything. Dude deserves that bronco in the showroom More

I always receive good service from this location. Thank you for helping me schedule this online. Thank you for helping me schedule this online. More

All of my issues were taken of , warranty issues applied vehicle running fine. Good job. vehicle running fine. Good job. More

The staff exhibited professionalism, and we assure you that all matters will be addressed. yes that all matters will be addressed. yes More

Exceptional! !!' They were willing to listen to me explain the problem I was having. They were easy to talk to . My overall experience was great ??. I would recomm !!' They were willing to listen to me explain the problem I was having. They were easy to talk to . My overall experience was great ??. I would recommend anyone to Dick Smith. Great ?? job. More

Had a really good experience at Dick Smith. Was having horn/alarm system issues. Giovanni and the technician did a great job going through and finding the issues. I will definitely go back in t Was having horn/alarm system issues. Giovanni and the technician did a great job going through and finding the issues. I will definitely go back in the future. More

Service writer Giovanni went out of his way to satisfy my problem. I highly recommend him for a promotion. problem. I highly recommend him for a promotion. More

Tyler was my maintenance contact. Very professional and made process easy and smooth. Thank you Very professional and made process easy and smooth. Thank you More

I was told my lug nuts were too tight to remove, and would likely be broken if an attempt was made to take them off. I was then told that they would proceed with my permission and let me know as soon as would likely be broken if an attempt was made to take them off. I was then told that they would proceed with my permission and let me know as soon as they made the attempt so parts could be ordered in time for the morning delivery to complete my car. I waited 5 hours for a call back and never received one, so I called back at 5:30 for an update. India had not checked with the tech at all since our conversation, and according to her the tech made no attempt to remove my wheels, meaning we now had no time to order parts in case the lugs or hub assemblies broke. Somehow during this second conversation, India informed me removing the wheels would be no problem and they wouldn’t break anything, despite the tech not touching the wheels since our conversation earlier that day during which he refused to proceed with the car unless I approved them to potentially break parts on my wheels. India did not seem to understand what parts were utilized on my vehicle, could not explain the change in opinion since our earlier conversation, and did not offer any apology for not calling me back or for not following up with the tech to ensure he took a look at my wheels in time to order parts. Thankfully nothing was broken when he performed the work the next morning, but I was very disappointed in the experience I had, the lack of honesty and communication I received, and I definitely won’t be returning for any more work at this location. More