Dick Smith Ford of Columbia - Service Center

Not Competent or Taking Advantage of Customers? Let's start by saying I feel and it appears as though this particular dealership has one manager "Rick" who will take advantage of what the customer a Let's start by saying I feel and it appears as though this particular dealership has one manager "Rick" who will take advantage of what the customer allows him to. This manager will tell you the service needed is not covered under your warranty, not $100 or $1000 but over $3000 of "not covered warranty work". "Rick" will say he is double checking and that he will call you back; he does not. When you call Ford and they say that the needed service is covered and you confront "Rick" you are told, "I don't know what they did after you talked to them but it was not covered when I checked". Getting a rental (which is covered under Ford warranty) is difficult, you will be told they are trying to complete it that day. You have to go to the dealership and demand your rental and expect your car to be done in 36 to 48hrs from the time you demand/receive your rental. When asked how much things are going to cost (had an oil change and fuel filter change which is standard maintenance), the price was changed 3 times due to "parts fault" and not his. If you do not verify everything, I mean everything "Rick" advises you on, you will spend thousands of dollars on service covered under your warranty or standard maintenance. One question I can not help but think is, are they charging you and the warranty company for the same work? Bottom Line Up Front, either they are not competent or they are trying to take advantage of their customers. Beware and know that although it is close to Fort Jackson the convenience is not worth getting taken advantage of. I do intend on contacting the dealership owner and if I receive the same treatment and explanation as I did from the lane manager/my service advisor "Rick" I will contact Ford and ensure Fort Jackson personnel are made aware of my experience with this particular dealership. More

Great service! I took my car in for an oil change. Daniel, the service technician, was very helpful. The new location is very modern and comfortable. Thanks! I took my car in for an oil change. Daniel, the service technician, was very helpful. The new location is very modern and comfortable. Thanks! More

My Experience Just want to write about my experience. This summer traveling to the beach the check engine light came on in my new Ford vehicle. Drove to Classic For Just want to write about my experience. This summer traveling to the beach the check engine light came on in my new Ford vehicle. Drove to Classic Ford and approached Dean Ray about checking it out. There are four guys standing behind computers and not another customer in sight. He explained they just "had too much to do" and could not provide any help. I explained I just need to know that nothing serious is wrong and ask for the service manager. Dean walks into the service bay and makes a phone call then allows me to see Andy Wilson the service manager while he stands behind me the whole time. Andy Wilson gives me the same "we are just too busy" while I am standing in his office looking at at these three guys (Dean is standing behind me) sitting behind computers. So I have to drive to Dick Smith Ford and explained my situation to Rick Wheeler a service lane supervisor. He immediately left his computer and came back with a code reader. Plugged into my vehicle and explain he was getting "several misfires" as the reason for the light. Explained it could be bad gas, gas cap not on tight, or could me much more serious and asked if I would like the light turned off. He turned off the light, I drove to a nearby gas station filled the tank and have not seen the light since and have driven many miles since. IMHO Classic Ford does not do customer service well and Dick Smith Ford is where you should do business. More

Their opinion is all that matters I had my Company Van towed there because it was closest to where my van caught fire. I had a brand new Ford motor installed in Virginia after my van b I had my Company Van towed there because it was closest to where my van caught fire. I had a brand new Ford motor installed in Virginia after my van broke down on I-95. WIth less than 1,000 mile on the new motor it caught fire. Their motor specialtist came to the conclusion the motor was damaged during installation. It seams the valve cover seals or gaskets were damaged causing it to leak some sort of fluid, causing it to catch fire. My question is how could the gaskets get damaged during installation when they were not even touched when the engine was put in. The motor was installed completely assembled. Because their tech said it was done during installation they are not honoring the warranty. Are you saying you manufacturer is perfect and there is no way it happened during the assembly of the motor. NOW I am fighting about who is gonna pay the 1,000 Dollars to fix it. I did nothing but pay 6,000 Dollar to have my van fixed. Are you kidding, what good is the warranty. More

Service Department Apparently an "appointment" is not arrangement to meet someone at a particular time and place. instead I scheduled an appointment to have a recall don Apparently an "appointment" is not arrangement to meet someone at a particular time and place. instead I scheduled an appointment to have a recall done on my car, only to show up, wait six hours for them to not do anything but get grease in my car and curb one of my tire sidewalls. No work performed. I'm more than upset. What else can you expect from a dealership tho. More

Go somewhere else . You won't regret it! I went in for my first free oil change so I thought I'd check on the prices for a new F 150. I was pressured to make a sale. I went in at 11:00am on S I went in for my first free oil change so I thought I'd check on the prices for a new F 150. I was pressured to make a sale. I went in at 11:00am on Saturday as I verified on Friday. I had another appointment at 1:00pm at another dealership to do the same. It took them over 3 hours to change my oil when I was told it would only be an hour maybe an hour and 15 minutes. My salesman had the nerve to tell me that the offer was only good till 4:00pm. I turned around and walked away and didn't look back. Classic Ford treated me like a human being. Enough said! More

Waste of time and money They charged me $100 to tell me they couldn't hear a noise that had to listen to the whole way home. Took it to my local guy; it was a wheel bearing. They charged me $100 to tell me they couldn't hear a noise that had to listen to the whole way home. Took it to my local guy; it was a wheel bearing. No more noise. What a waste! More

Service department are HUGE LIARS and CROOKS JARROD and Jeremy (service manager)lied to us from the first day we made a appt. Made appt. On a wednesday for a friday afternoon appt. Told us the ca JARROD and Jeremy (service manager)lied to us from the first day we made a appt. Made appt. On a wednesday for a friday afternoon appt. Told us the car wood be ready next day Jarrod called next day at 1:30said Jeremy said it couldnt be looked at but Jeremy was home sick then he said it wood be looked at first thing monday WRONG! All day monday and tuesday they lied and guess what they BROKE A PART on the car and called me to tell me i was gonna have to pay 130.00 for it .I have left out alot of the lies they told us but this is the short version WARNING dont take your car there. More

Try to nickel and dime me. I brought my car in because I heard a hard sound in my engine so I was getting it diagnosed to see what's the problem Tom the services advisor check m I brought my car in because I heard a hard sound in my engine so I was getting it diagnosed to see what's the problem Tom the services advisor check me in I advice him that the sound I heard was coming from my engine ok they say it would take a couple of days to diagnosed so when they diagnosed the car it came back to be catalyict converter on my muffler so I paid 1400 hundred dollars to get replace because they say it was the problem and doing so I assume it was goin fix the problem so I save up 1400 got my car fix supposedly took them 30 mins to locate my car on the property so by the time I got it they where closing didn't really get to check the car out drove it for a couple of days the problem came back then eventually my number 5 cylinder blew from my car while I was on the way to take it back on the fourth day of supposedly getting fix so they tell me of we didn't have a way of knowing the engine was goin go unless we got this fix to see if it wasn't another major problem but if y'all say after y'all fix it n still here unusual sound from the engine but didn't let me know when I got the car would I really felt comfortable takin back off the lot the new engine plus service is 7500 which that's almost 9 grand of work on a car but my think is they don't care bout there customer to let someone drive off with issue still pending on the car and acting like everything is good so I definitely won't advise you using there service department because of the lack of customer caring when handling someone's vehicle and letting u drive off with an unsafe car without telling u about it More

Run from this place!!!! I took my car in because gor sputtering sound. I was assured it could be seen the next morning so we stayed in a hotel next door. When I got there the I took my car in because gor sputtering sound. I was assured it could be seen the next morning so we stayed in a hotel next door. When I got there they did it would be 6 days!!! The only thing they offered to do was fire the guy that said they could take it. More