Dick Smith Ford of Columbia - Service Center

The Service Department texted me as a reminder that service was due. An appointment was made promptly, service was completed timely and to my satisfaction. My Service Advisor Tyler was outstanding and service was due. An appointment was made promptly, service was completed timely and to my satisfaction. My Service Advisor Tyler was outstanding and kept me updated on the progress. After service my car was delivered to my home. Overall it was a wonderful experience. More

Disappointed when I was quoted a battery replacement for $249 that ended up costing nearly $400. $249 that ended up costing nearly $400. More

Service adviser was very upfront and professional in letting me know what needed to be done to get my truck back on the road. The work was completed quickly. letting me know what needed to be done to get my truck back on the road. The work was completed quickly. More

Very bad that service advisor Vicky will not talk to you. Think it’s a black thing.don’t think she really care for all races of peoples. Think it’s a black thing.don’t think she really care for all races of peoples. More

Horrible customer service 4 hours to get oil change and tried to rip me off on purchasing a new tire. Do not buy or get your car serviced at this dealership. They also have zero new cars on the lot. tried to rip me off on purchasing a new tire. Do not buy or get your car serviced at this dealership. They also have zero new cars on the lot. More

The team in service went above and beyond to take care of my wife’s vehicle. They worked for US to accommodate our situation! my wife’s vehicle. They worked for US to accommodate our situation! More

Drive 36 miles around trip from Blythewood, South Carolina to Dick Smith Ford for a oil change and tire alignment. They had stopped doing service work at 9:00 am. If they are not doing service work o Carolina to Dick Smith Ford for a oil change and tire alignment. They had stopped doing service work at 9:00 am. If they are not doing service work on cars they sale, why buy one there. More

My wife tried to make an appointment for an oil change. Service told her first come first serve. She took the car. 4 hours! She finally left. We won’t go back. Bought 2 vehicles. Wont buy again! Service told her first come first serve. She took the car. 4 hours! She finally left. We won’t go back. Bought 2 vehicles. Wont buy again! More

Traveling back home to Alabama and had a charging issue on a 2018 F450. Several ford dealers said they couldn’t even check it for a couple of days! Really? I guess if you’re from out of state, you don’t ha on a 2018 F450. Several ford dealers said they couldn’t even check it for a couple of days! Really? I guess if you’re from out of state, you don’t have vehicle problems. Spoke to Rick in service and he said to bring it in. Repair made and back on the road! Thanks Dick Smith Ford! A+ More

Harry is a great service representative. He care of my truck on the oil change and repair on the sun roof. Thanks Dick Smith for your service after the sale. truck on the oil change and repair on the sun roof. Thanks Dick Smith for your service after the sale. More