Dick Smith Ford of Columbia - Service Center

The customer service representative was very helpful and prompt with answering my questions. She did a great job! prompt with answering my questions. She did a great job! More

Quick simple service Quick simple service in a short amount of time. Well explained maintenance. amount of time. Well explained maintenance. More

I was on vacation when I had an issue with my car. Dick Smith ford got me in and fixed my car. They were great and I can’t thank them enough! Dick Smith ford got me in and fixed my car. They were great and I can’t thank them enough! More

I have been a customer of Dick Smith Motors for 20+ years. My experiences with them have always been superb! years. My experiences with them have always been superb! More

Very professional I called and was able to schedule a appointment for a oil change and the works special. I had a 2:00pm appointment and I was in my car driving off at 3:05pm. I was extremely satisfied! appointment for a oil change and the works special. I had a 2:00pm appointment and I was in my car driving off at 3:05pm. I was extremely satisfied! More

My experience at the dealership was good. I wait for about hour and a half to get an oil change. I wait for about hour and a half to get an oil change. More

It was a great experience. Every time something went wrong they would call. Giovanni is a wonderful person and a great employer. Every time something went wrong they would call. Giovanni is a wonderful person and a great employer. More

Service department is poorly managed and doesn’t communicate with customer. They create unnecessary delays and are unreliable. communicate with customer. They create unnecessary delays and are unreliable. More

I was in and out in no time, staff was nice and friendly. I'll be back. I'll be back. More

We came in for our 7am (2nd scheduled appt in 2 weeks) appt. This was for a Sync 3 update to get our CarPlay back in our 2016 Ford Escape. My daughter and husband tried to drop off the car. Not only could appt. This was for a Sync 3 update to get our CarPlay back in our 2016 Ford Escape. My daughter and husband tried to drop off the car. Not only could they not find our appt, but then also said we don’t need the update, “we are all up to date”. They tried to tell us that all w need is an apple cord, which is not the case. When questioned, the tech was rude and refused to update it, even saying “it will break everything if they try”. So they left, wasting 1.5hrs of their time, but also a car that was not fixed. I got into my ford app and sure enough “software update available. Current version 1.0.15139. Update to 3.0.23219“. Unreal. They clearly didn’t want their time wasted for a free update. More