Dick Smith Ford of Columbia - Service Center

Customer service Took Explorer in for 20k check up. Did not have an appointment. They took us right in and changed oil and did the check up while we waited. best custo Took Explorer in for 20k check up. Did not have an appointment. They took us right in and changed oil and did the check up while we waited. best customer service. More

Great Service Very courteous. Was told up front how long the wait time was for an oil change. Everything was taken care of & they brought my car to me. Very courteous. Was told up front how long the wait time was for an oil change. Everything was taken care of & they brought my car to me. More

Great service Service after the purchase is huge to me. Don't dare make a big sale, then forget or disregard me after the sale. Sick Sith Ford hasn't done that like Service after the purchase is huge to me. Don't dare make a big sale, then forget or disregard me after the sale. Sick Sith Ford hasn't done that like other dealers have. They worked with me to set up the best service schedule according to my needs, not thiers. The gave me a ride home after dropping off my F150. I do feel, they should be able to pick me up and bring me back to get the vehicle when done. I'm alone and it's tough getting rides. Other dealers provide transportation both ways if you purchase brand new as I did. Otherwise A+ rating from me. More

Worst Service Department Ever There is not enough space to include all of the negative treatment we experienced. Suffice to say, we spent a lot of money to repair /replace entire A There is not enough space to include all of the negative treatment we experienced. Suffice to say, we spent a lot of money to repair /replace entire AC system (2500), and had to return in less than a week for the same problem. They kept the vehicle another 3 days to discover a different problem, and cost of repair 2200. They would not honor the warranty, or admit they missed this the first time around. We refused to give them another dime, so we are back where we started, just 2500. poorer. These people are liars and they are cheating their customers. I would never recommend them to anyone. I think they must write their own positive reviews, since Harry was the tech we dealt with, and he was rude, arrogant and incompetent. I would give them a negative star, if that was an option. More

Good Job The staff was helpful and my car was taken care of in a timely manner. I was treated well and I had no problems. I would recommend the staff at Dick S The staff was helpful and my car was taken care of in a timely manner. I was treated well and I had no problems. I would recommend the staff at Dick Smith Ford. More

Service Oil change, checks and service, and recall work, all completed quickly and professionally. Service Rep communicated everything before and after servic Oil change, checks and service, and recall work, all completed quickly and professionally. Service Rep communicated everything before and after service, and answered all questions. Multiple negative experiences at another Ford service center lead me to Dick Smith Ford. For this reason I purchased a new F-150 4x4 Platinum from Dick Smith Ford and will allow only them to perform maintenance. More

Awesome Harry in service was awesome! Took care of all the needs my vehicle required. Also, Emmanuel, my sales rep was ready willing to assist if needed. I Harry in service was awesome! Took care of all the needs my vehicle required. Also, Emmanuel, my sales rep was ready willing to assist if needed. I have the perfect team!! More

Service Center This is a great service center. Harry was very accommodating. The waiting area is very comfortable. Our salesman, Dick Truett greeted us as we entered This is a great service center. Harry was very accommodating. The waiting area is very comfortable. Our salesman, Dick Truett greeted us as we entered the dealership and inquired how he could help us. More

Didn't fix problem Lost my car for an entire day and they didn't even fix the problem. At least they are robot emailing me every day asking for a review. So here it is Lost my car for an entire day and they didn't even fix the problem. At least they are robot emailing me every day asking for a review. So here it is. More