Dick Smith Ford of Columbia - Service Center

Service department is poorly managed and doesn’t communicate with customer. They create unnecessary delays and are unreliable. communicate with customer. They create unnecessary delays and are unreliable. More

It was a great experience. Every time something went wrong they would call. Giovanni is a wonderful person and a great employer. Every time something went wrong they would call. Giovanni is a wonderful person and a great employer. More

I was in and out in no time, staff was nice and friendly. I'll be back. I'll be back. More

We came in for our 7am (2nd scheduled appt in 2 weeks) appt. This was for a Sync 3 update to get our CarPlay back in our 2016 Ford Escape. My daughter and husband tried to drop off the car. Not only could appt. This was for a Sync 3 update to get our CarPlay back in our 2016 Ford Escape. My daughter and husband tried to drop off the car. Not only could they not find our appt, but then also said we don’t need the update, “we are all up to date”. They tried to tell us that all w need is an apple cord, which is not the case. When questioned, the tech was rude and refused to update it, even saying “it will break everything if they try”. So they left, wasting 1.5hrs of their time, but also a car that was not fixed. I got into my ford app and sure enough “software update available. Current version 1.0.15139. Update to 3.0.23219“. Unreal. They clearly didn’t want their time wasted for a free update. More

Took a little longer than expected, but Giovanni worked on making sure he took care of me. on making sure he took care of me. More

My experience was excellent. I will return for future service Vices and assistance. The team was most helpful. Parts and serviced worked in tandem. Thank you I will return for future service Vices and assistance. The team was most helpful. Parts and serviced worked in tandem. Thank you More

The service dept was professional and very caring not to mention amazing,amazing, amazing, amazing! mention amazing,amazing, amazing, amazing! More

Excellent experience. The service department communication was excellent, this was my first time dealing with any Dick Smith dealer, and I will definitely be back when it The service department communication was excellent, this was my first time dealing with any Dick Smith dealer, and I will definitely be back when it is time to service my vehicle again. More

Great customer service and quality service department. Giovanni is very attentive and awesome customer service Giovanni is very attentive and awesome customer service More

Dick smith ford is dedicated to provide quality customer service. The.y explain all services and repairs. service. The.y explain all services and repairs. More