Dick Smith Ford of Columbia

Excellent customer service. The service employee took the time to explain every aspect of the repair and the cost. The service employee took the time to explain every aspect of the repair and the cost. More

Courtesy is excellent, concierge was great. Satisfied. Communication was as expected and prompt. Returned finishes Satisfied. Communication was as expected and prompt. Returned finishes More

I was shocked how fast my warranty repair was completed. It is now 17 July and the repair from weeks ago seems to have fixed the steering linkage issue. Next day service! Thanks! It is now 17 July and the repair from weeks ago seems to have fixed the steering linkage issue. Next day service! Thanks! More

Get experience Gio was very helpful and kept in contact with any update with my vehicle. with any update with my vehicle. More

Very efficient, very courteous! Listened to my questions and concerns! I was very impressed with the quality of the service! Listened to my questions and concerns! I was very impressed with the quality of the service! More

My service was great and performed within a day of drop off. Great communication from service advisor. off. Great communication from service advisor. More

Made an appointment for Monday. Was told Monday that an appointment was a reservation, not an appointment, and it could be 2-3 days before my car was even seen. Tell me that when I Was told Monday that an appointment was a reservation, not an appointment, and it could be 2-3 days before my car was even seen. Tell me that when I make an appointment and I’ll have no expectations. Don’t tell me hours after I leave my car there. When someone finally does get back to me about my car, I’m told that there is no issue. Despite the fact that I’ve driven Mustangs since the 1980s and I know what they are supposed to sound like. My car has a weird whistling noise at low RPM in 3rd gear. I was told by my service tech that “the tech was unable to replicate the sound” AND that “every Mustang sounds like that.” So which is it? My 2019 Bullitt, which has the same engine set-up, never made that sound. I assume I received the treatment I did because I didn’t buy the car there, and I wasn’t a priority. So no answers, several days without a car, and the noise persists. Guess I’ll take my business to a dealership that wants my business. Dick Smith Ford isn’t interested in it, and frankly I wouldn’t want someone who thinks every Mustang sounds like mine to work on my car. More

Very pleasant experience with the service team personnel and performance of my factory recommended vehicle maintenance and performance of my factory recommended vehicle maintenance More

Excellent job! Very professional! Courteous, timely! Would recommend them highly. Service was very thorough. Thanks Very professional! Courteous, timely! Would recommend them highly. Service was very thorough. Thanks More

Tech claimed to be 'unable to replicate my concern' despite the fact that it happens on every occasion that I drive the car. I've had 8 Mustangs with V8s, as recently as last year I traded a 2019 Bulli despite the fact that it happens on every occasion that I drive the car. I've had 8 Mustangs with V8s, as recently as last year I traded a 2019 Bullitt and have NEVER heard the noise my car makes. I was told, however, that every Mustang sounds the same which is a lie. More