Dick Smith Ford of Columbia

My daughter’s 2018 Ford Focus driver’s clutch broke and had to be towed to Dick Smith’s Ford in Columbia SC. I was out of town working when this happened. The repairs for this was a massive $5,000 plus dol had to be towed to Dick Smith’s Ford in Columbia SC. I was out of town working when this happened. The repairs for this was a massive $5,000 plus dollars for repairs and labor. I called the dealership from Washington DC. I immediately thought of the spectacular customer service I received 4 months earlier on my 2024 Ford Maverick. I spoke to Mr.Leroy Hood who put me in touch with AB an outstanding sales representative for pre-owned vehicles. I talked with AB over the phone and he sent me a site that had a 2022 Ford Escape with all the bells and whistles. I was able to use the Ford Focus for a down payment along with a military rebate on top of my personal down payment with bumper to bumper warranty for 6 years. I was on the phone no more than 30 minutes, my credit score was pulled (800 plus) and my paperwork was still in file from my previous purchase months before. Outstanding service, and customer care. Dick Smith is a community first company that take care of their customers without failed. My daughter had another vehicle within 4 hours. They trusted me as a repeat customer and put my daughter in a vehicle until I could fly back home to sign the papers in person. I will always consider Dick Smith’s Ford as my first choice for a vehicle because they provide the best DAM customer service hands down. They are honest up front. I recommend Dick Smith Ford as your dealership of choice. They have never failed me and they will NOT fail you! More

Awesome people. Very helpful. Both the sales and finance manager were great. Thank you for making this an easy purchase. Very helpful. Both the sales and finance manager were great. Thank you for making this an easy purchase. More

Very bad that service advisor Vicky will not talk to you. Think it’s a black thing.don’t think she really care for all races of peoples. Think it’s a black thing.don’t think she really care for all races of peoples. More

Horrible customer service 4 hours to get oil change and tried to rip me off on purchasing a new tire. Do not buy or get your car serviced at this dealership. They also have zero new cars on the lot. tried to rip me off on purchasing a new tire. Do not buy or get your car serviced at this dealership. They also have zero new cars on the lot. More

The team in service went above and beyond to take care of my wife’s vehicle. They worked for US to accommodate our situation! my wife’s vehicle. They worked for US to accommodate our situation! More

Called to inquire about purchasing a new Maverick. I was able to speak with Ralph Poe and he said they were expecting two units. He called me back to say that they were in and I could come by that weekend. able to speak with Ralph Poe and he said they were expecting two units. He called me back to say that they were in and I could come by that weekend. He made it easy and was up front on price. I felt totally at ease with the process. Did all the details over the phone. Vehicle and paperwork were all set and went smoothly. Very pleased with the experience. Thanks. More

Drive 36 miles around trip from Blythewood, South Carolina to Dick Smith Ford for a oil change and tire alignment. They had stopped doing service work at 9:00 am. If they are not doing service work o Carolina to Dick Smith Ford for a oil change and tire alignment. They had stopped doing service work at 9:00 am. If they are not doing service work on cars they sale, why buy one there. More

My wife tried to make an appointment for an oil change. Service told her first come first serve. She took the car. 4 hours! She finally left. We won’t go back. Bought 2 vehicles. Wont buy again! Service told her first come first serve. She took the car. 4 hours! She finally left. We won’t go back. Bought 2 vehicles. Wont buy again! More

Traveling back home to Alabama and had a charging issue on a 2018 F450. Several ford dealers said they couldn’t even check it for a couple of days! Really? I guess if you’re from out of state, you don’t ha on a 2018 F450. Several ford dealers said they couldn’t even check it for a couple of days! Really? I guess if you’re from out of state, you don’t have vehicle problems. Spoke to Rick in service and he said to bring it in. Repair made and back on the road! Thanks Dick Smith Ford! A+ More

Harry is a great service representative. He care of my truck on the oil change and repair on the sun roof. Thanks Dick Smith for your service after the sale. truck on the oil change and repair on the sun roof. Thanks Dick Smith for your service after the sale. More