Dick Scott Motor Mall - Service Center

Chris did an excellent job with communication and making sure everything I needed was took care of on my truck. Even recommended to have and alignment because of the miles my truck had accumulated. His com sure everything I needed was took care of on my truck. Even recommended to have and alignment because of the miles my truck had accumulated. His communication far exceeded my expectations. Chris is a great asset to Dick Scott motor mall! More

Got it fixed but I recently had a loose heat shield rattle fixed. When I came to pick up the vehicle, I was told it was out the service area on a particular side. Af I recently had a loose heat shield rattle fixed. When I came to pick up the vehicle, I was told it was out the service area on a particular side. After going that way and not finding it, I came back in and went out the other door. When I found my vehicle it was covered in dirt and mud. It had been test driven on a dirt road. I brought it to their attention, and the quickly took it to get it washed. However, when I get it back, it was better, but still had mud caked in the wheel wells, and the back was muddy. The people were nice enough, but it just bugged me that they had driven it down a dirt road, and felt that was OK to return to me that way. I will still go here because of the convenience, and their shuttle services is excellent...just please be attentive to the details. Thanks, More

Excellent service as always ! Dennis does a wonderful job personally scheduling the vehicle service pick-ups and loaner drop-offs. His efforts help to minimize the impact of any se Dennis does a wonderful job personally scheduling the vehicle service pick-ups and loaner drop-offs. His efforts help to minimize the impact of any service requirements, planned or not. He is the one Dick Scott employee that every customer interacts with, and he always has a smile ! More

Excellent customer service and friendly staff Since purchasing my 2008 jeep I have returned to have service work performed here and then in 2016 I purchased a new truck here and continue to have a Since purchasing my 2008 jeep I have returned to have service work performed here and then in 2016 I purchased a new truck here and continue to have all service work performed at this dealership. The service department is helpful and friendly and been very supportive in my vehicles needs. More

Very upset with Iperation of Service Department I have been waiting for my Promaster City van to be repaired for close to a month now, The trouble is when the Service department order's the part it I have been waiting for my Promaster City van to be repaired for close to a month now, The trouble is when the Service department order's the part it not the part that was in the box. You would think that after the first one like that someone would have been on the phone talking this over, but in stead they have ordered the 4th part and I still sit and wait to find out the static of my van. Its like the right hand doesn't talk the left hand, very - very poor communications at FAC and the Dealer level. Still another day without my Van, it is a month now that i have been waiting for the correct part to come in. I bet if this was the owner's high end Demon - or - Challenger ... This would not be the case. Well back to a sit and wait game, both from the service department and parts department as to when my part will be in to fix this very simple problem. More

My car is a lost cause the department has really tried to fix my car however the fix ended up that my door lock button only works occasionally. I am turning the car in soon the department has really tried to fix my car however the fix ended up that my door lock button only works occasionally. I am turning the car in soon and have no desire to send it back in for service. Don't really understand why - but with the new radio I cannot access my phone book contained in my phone as I did prior to the radio being replaced. Again thank you for all your efforts with this car, it is just a lost cause. The service department cannot be held responsible for this car. They have really tried!! More

Excellent Place The staff at Dick Scott Motor Mall in Fowlerville are very friendly and helpful. Autumn and Chris were very helpful. They fixed everything in a timely The staff at Dick Scott Motor Mall in Fowlerville are very friendly and helpful. Autumn and Chris were very helpful. They fixed everything in a timely manner. More

I had a slight hiccup with my new Grand Cherokee and Chris and his team resolved it very quickly and professionally. Though the part was on back order, the team got one in much quicker than expected. Wo Chris and his team resolved it very quickly and professionally. Though the part was on back order, the team got one in much quicker than expected. Working with a small town dealer, you find that the art of customer appreciate is not lost. Everyone in the Service Department goes out of their way to help you when you're there. Thank you, Chris! More

Prefer not to, due to service dealership changes every 6 months, things that you are promised are not being performed, so until I see a change and a good service I cannot recommend the dealership to anyone months, things that you are promised are not being performed, so until I see a change and a good service I cannot recommend the dealership to anyone. More

Jeep Wave repair I was handled professionally, quickly and Back on road within an hour. I had no appointment and everyone was efficient and they lived up to the time I was handled professionally, quickly and Back on road within an hour. I had no appointment and everyone was efficient and they lived up to the time estimate they gave me when I came in. More