Dick Scott Motor Mall - Service Center

I had my minivan serviced for oil change and tire rotation. The quality of my minivan is awesome, so I typically only use the service department for maintenance type work. Each time I visit Dick Sc rotation. The quality of my minivan is awesome, so I typically only use the service department for maintenance type work. Each time I visit Dick Scott Motor Mall, Fowlerville, MI is a pleasant experience. The counter person is always friendly, smiling, and asks pertinent questions about the service requested and reminds me of other service/products that might be needed. They also point out service specials that might be going on at the time of my appointment. The work is always great - the mechanics take the proper precautions inside my van too, so as not to stain the carpet or seats. The work in done in a timely fashion and I really appreciate that. Also, if a salesperson happens to be in the vicinity of service, they always ask me how I am liking my minivan, am I satisfied, etc. Even if they are not the person who actually sold me the van. Visiting Dick Scott Motor Mall in Fowlerville, MI is like visiting family (the family members that you actually like)!! More

The whole experience from buying the vehicle, Joe Murphy was the salesman,a very nice guy, to returning for service after the sale was the BEST. Then I received a coupon in the mail for an oil change, that was the salesman,a very nice guy, to returning for service after the sale was the BEST. Then I received a coupon in the mail for an oil change, that included new wiper blades. I thought that was great. I have told several of my friends about my experience, I hope they buy a vehicle from you and enjoy the same service after the sale that I did. Thanks, Bob More

Dealership is great. However, we are very disappointed in this 2010 Journey. I uses oil, about 1/2 to 1 quart every 3,000 miles. I wish we would of leased this vehicle instead of buying. We are hoping that C this 2010 Journey. I uses oil, about 1/2 to 1 quart every 3,000 miles. I wish we would of leased this vehicle instead of buying. We are hoping that Chrysler will do something about this. More

Three days prior to leaving on a trip with my wife to Missouri,I noticed my Chrysler 300 was low on anti-freeze from my temperature guage rising. I added the needed mix and the following morning arrived Missouri,I noticed my Chrysler 300 was low on anti-freeze from my temperature guage rising. I added the needed mix and the following morning arrived early to the service department to see why it had been so low. I met the service manager Scot Butash, told him my problem and he quickly assessed that my radiator had a small leak at the bottom. After hearing our travel plans, Scott had a 21 point inspection done also and found some other problems I was not aware of. He assured me that we would still be able to leave on time with all they had to do.I was very happy with Scot as he helped greatly with my warranty coverage, very pleased with the promptness and the quality of the work that was done by all the mechanics involved. I will certainly continue to return with any future work that needs to be done. Thanks to all involved. More

Scott Found Problems that where not under warranty, He Scott Found Problems that where not under warranty, He repaired them at no cost to me.Scott put the extra effort in getting my problem resolved and m Scott Found Problems that where not under warranty, He repaired them at no cost to me.Scott put the extra effort in getting my problem resolved and my vehicle repaired and back on the road sooner than promised. I work construction and this truck is my office.I thank all the people there. More

I've taken my 2008 Grand Caravan SXT 4.0L to Dick Scott several times for problems and for recalls. The guys there treat me well and take care of my van as if it was their own vehicle. The do followup phon several times for problems and for recalls. The guys there treat me well and take care of my van as if it was their own vehicle. The do followup phone calls and keep me in the loop while working on our van. I will continue to go to Dick Scott. More

My only comment would be on number of emails and phone calls regarding your next scheduled service appointment. One or two emails should be sufficient but include the sevice that is being provided. The sa calls regarding your next scheduled service appointment. One or two emails should be sufficient but include the sevice that is being provided. The same would be for a phone call to include the service. Identifying the service would make it more personal and less generic. More

They came and picked up my vehicle from my house and are always a pleasure to deal with! The guys in service are great, they touched on all my concerns I had with my vehicle and I was charged exactly what I always a pleasure to deal with! The guys in service are great, they touched on all my concerns I had with my vehicle and I was charged exactly what I was quoted. I wouldn't take my vehicle anywhere else. More