Dick Scott Motor Mall - Service Center

My vehicle was BROKEN INTO on their LOT! Where do I begin…. Took my Jeep Trackhawk in for service, it had a broken half shaft and the paddle shifters weren’t working correctly. They would not give us a begin…. Took my Jeep Trackhawk in for service, it had a broken half shaft and the paddle shifters weren’t working correctly. They would not give us a loaner, not a big deal, I’d use my husbands truck in the meantime. It became a big deal when they had my Jeep for 2 months with no communication whatsoever. When it was finally ready for pick up, we picked it up, took it home, only to find a few hours later that the half shaft was still broken and the shifters still didn’t work. We also found that my rim was now completely bent, and there were door dings on my Jeep. We took it in again, this time they gave me a loaner from Hertz. I was told I’d get an SUV (something equal to my Jeep) and I was given a little Hyundai car. My Jeep was there for a week or so when we called to check on it. We were told there was nothing wrong with it, there’s nothing to fix. We were also told my rim was on back order. My husband asked if they had actually put it up on the hoist and checked the half shaft. They did not, when they did, sure enough….my half shaft was broken. This was the beginning on May. Near the end of May we get a call with bad news. Someone had BROKEN INTO MY JEEP while it was on their lot and busted my window and dented my Jeep. They tried to steal my tires and tore through all compartments. We asked 1. Why wasn’t my high end vehicle kept inside??? And 2. How long is this going to take to fix? They actually responded and said they would have to get MY insurance information!! No way!!! Beginning of June rolls around and still no word on my Jeep. I start getting calls from Hertz saying my car is overdue and the dealership is only Paying until May 31st and everything else is on my charge (sure enough $168 in fees were pending on my account). I call the dealership to check on this issue and my jeep because I have a camping trip planned the 13-17th and need something bigger than the Hyundai I’ve been stuck with. Chris, the manager (who we had been dealing with) tells me it should be done “tomorrow” and that even if it wasn’t it would for SURE be done before my trip. The day before my trip my husband calls and says he got a call that my jeep was ready for pick up and told me to go get it. Knowing better, I called and found that the service department did NOT have my file and didn’t know where my keys were, so I couldn’t get it. I ended up taking my husbands truck on my vacation. I came home tonight, my husband got the jeep back today. He said the half shaft is still broken, rim still isn’t replaced, still have a dent on the side from the break in. All of my things are still scattered all over inside. I had to see for myself, so just now, at 10pm I went out to the Jeep. Along with all he found, I found that a few items I had intended to return to Home Depot were also stolen, and a few other things…but the most UPSETTING thing stolen was my great grandmas necklace she gave to me before she passed! I kept it around the rear view mirror (so she watches over me while I drive). I am DEVASTATED beyond words. I would never wish this experience of anyone. In short….NEVER GO TO THIS DEALERSHIP!!!!! More

2 Very bad service experiences with this dealership. First one was a recall work that we were instructed by Chrysler to go to them and that we would be given a rental car but it wreaked of smoke. The se First one was a recall work that we were instructed by Chrysler to go to them and that we would be given a rental car but it wreaked of smoke. The second time we were charged for 2 hours to do a simple check engine light and I only approved for 1 hour. When we asked to talk to the service tech as to why, we were instructed they were too busy to talk to us and that they would call us later that day. Still haven't gotten that call. We decided to not have them do the repair because the estimate was $1,300 and we could not afford it. I did some research and the part only cost $400 from Mopar and that the estimated hours to install is 1 to 2 at the most so by my calculations that would be a cost of about $650. I have reached out to another local dealership and have been given a $700 estimate to do the work. I decided to contact with Mr. Scott to see if he wanted to make this right. He asked me to send him an email with all the data I have and 2 weeks later I have not received any response to my issues. Therefore, I am under the impression that Mr. Scott doesn't care if they loose a few customers. I will make sure that anyone that asks me for my opinion will be told to stay far away. I will also investigate what I need to do to hold them accountable for the extra hour $125 that I was over charged to begin with. More

I brought my new 2020 Gladiator in for its 1st oil change. The lounge is only aloud 1 person at a time. So as I'm sitting in the cold garage. Female employee stomps on the breaks, sliding a foot on change. The lounge is only aloud 1 person at a time. So as I'm sitting in the cold garage. Female employee stomps on the breaks, sliding a foot on the garage floor. Granted the floor was a bit wet. Within a minute a guy hops in, as the Gladiator is started its shifted into gear. Than squawks the tires leaving the garage to go to another garage. Now I'm left Wondering how its going to be treated when I'm not there to see it. I don't think I'll be driving 30 minutes from Lansing for service here again. I brought it here because it's where I bought it from. Jim was my sales guy and he was awesome. Guess not everyone takes the same pride in there work as Jim! More

Terrible handling of service appointment Made an appointment for service on my 9 month lease was told I would be provided a rental or loaner . Dropped my vehicle off was then told no loaners Made an appointment for service on my 9 month lease was told I would be provided a rental or loaner . Dropped my vehicle off was then told no loaners and enterprise car rental no longer worked with them as of a week prior but somehow “Chris” called Enterprise in front of me to ask for a rental then proceeds to tell me that they no longer work with the company as of a week prior and that I can either get dropped off at my employer or reschedule my service appointment. WHAT.. first why call the rental place in front of me if you don’t deal with them any longer? Second why not provide an alternative except reschedule as if my time means nothing? Left the service area upset that I had to take time off of work , with my vehicle still making noises and unable to get a loaner as promised . Called the service area later to speak with “ Autumn” who advised they could get a loaner In that day and if so offered to pick my vehicle up and drop of a loaner? Would of been nice to have that offered earlier . Was also advised they do work with Enterprise but they did not pay an invoice and Enterprise was not working with them at the moment. Why would you not provide truthful information to a customer and avoid an upset inconvenienced customer.? End of the story NEVER received a call from the service area to have my car picked up or to reschedule. Terrible customer service over something so simple and could of been handled better. You have now lost a loyal customer and many of my family and friends . Great work 👍 . More

Awesome Warranty and Customer Service I was in need of some warranty work on my 2019 Dodge Big Horn and from the time I dropped it off to the time I picked it up, I was kept in the loop an I was in need of some warranty work on my 2019 Dodge Big Horn and from the time I dropped it off to the time I picked it up, I was kept in the loop and the job was done right the first time. Easy to deal with and a great staff. More

My van is currently back in your service dept to replace the repair from May. Still waiting- now day 4. Poor communication and staffing. Inconvenient the repair from May. Still waiting- now day 4. Poor communication and staffing. Inconvenient More

Very disappointed. Got the runaround and put off. Service department dropped the ball from start to finish. Dropped off Jeep on Monday said it would take two days by Michael. Needed Jeep Back by Saturday. N department dropped the ball from start to finish. Dropped off Jeep on Monday said it would take two days by Michael. Needed Jeep Back by Saturday. No communication and finally when I got To speak To Chris the manager on Friday was told it was not done and that he would make sure it was done by 10am Saturday and to be there at 10. Upon arrival the Jeep had not even been started. And of course no one is working to make sure it’s done. When I spoke to Chris his response was I did my best. After re assuring me and even promising it would be done for me to pick up. Will never recommend this place to anyone. Unprofessional, and can’t be bothered with the needs of their customers More

Quick lane oil change is better than making an appointment for something simple. Plus Dick Scott is close to my house. Thanks Dick Scott! See you in 3k miles. appointment for something simple. Plus Dick Scott is close to my house. Thanks Dick Scott! See you in 3k miles. More

Great Service Micheal was great when i got there and they fixed my car fast. He has great customer service and explained the bill in detail. Thank you Micheal was great when i got there and they fixed my car fast. He has great customer service and explained the bill in detail. Thank you More

Maintenance on vehicle, oil change Took longer than was told and was notified 20 minutes prior to closing, Michael was very professional and offered to wait for me. Checkout representat Took longer than was told and was notified 20 minutes prior to closing, Michael was very professional and offered to wait for me. Checkout representative (lady) was very professional and had a warm disposition that was a good reflection on the dealership. More