Dick Scott Motor Mall - Service Center

Butch does not care about the customer nor advocates for the customer. Will repeatably tell you the dealer is indemnified where he feels they can do anything and not be held accountable. All about the pro the customer. Will repeatably tell you the dealer is indemnified where he feels they can do anything and not be held accountable. All about the profit and not the a satisfied customer. More

Worst customer experience ever. Performed unauthorized repairs. Car not fixed or able to be driven. Don't go to Dick Scott Motor Mall Performed unauthorized repairs. Car not fixed or able to be driven. Don't go to Dick Scott Motor Mall More

Excellent work! !! my jeep is like brand new!!! great communication fast service!!! highly recommended the Quality is outstanding!!! !! my jeep is like brand new!!! great communication fast service!!! highly recommended the Quality is outstanding!!! More

Terrible service. My 2020 Jeep grand Cherokee had to be towed to the dealership for service on Sunday for my Monday morning appt. This is my only vehicle. They did not My 2020 Jeep grand Cherokee had to be towed to the dealership for service on Sunday for my Monday morning appt. This is my only vehicle. They did not “find the problem “ until Tuesday at which time they said a part had to be ordered , delivered on Wednesday. They called saying it was fixed on Wednesday. I did not get it out of the service before it quit working again. it is now Thursday. They have not repaired yet. I am beside myself. I feel sorry for Anthony, receiving my calls and trying to make valid excuses. He is not the problem. More

Made an appointment to have my wife’s 2017 Jeep Grand Cherokee looked at for a clicking sound heard at low speeds. Was sent a text from them advising I could communicate with them through said text numbe Cherokee looked at for a clicking sound heard at low speeds. Was sent a text from them advising I could communicate with them through said text number. After four days I inquired about the diagnosis and was advised via text that they would get back to me in the next day or two at the latest. I waited another four days and texted again asking the diagnosis and did not receive a text back. The next day I called and was advised that they had just finished an engine job and will move me to the top of the list. Why take my car if you can’t work on it for 9 days? Communication would be nice. If you don’t have time to do it just tell me that, why make an appointment to just have my car sit there. I won’t be going back there again. More

Sold my Black 2017 1500 hemi express murder edition truck for a 2019 Druango awd at DIck Scott's in Fowlerville MI. I informed them of all the accidents on the vehicle along with the truck has water damage f for a 2019 Druango awd at DIck Scott's in Fowlerville MI. I informed them of all the accidents on the vehicle along with the truck has water damage from being submerged in water up to the windows, they sold it with no accidents or flood damage to someone. (also they had all the damage showing on the truck on their website). The 2019 Durango awd I bought from them for 5 months has been brought back over and over, for it constantly said everything was disabled while I was driving the vehicle. The vehicle from day one would read " power steering disabled, breaks disabled, transmission disabled" while the vehicle was in motion, along with it accelerating by itself, with the check engine light flashing. (Meaning I couldn't stop or turn the vehicle even if I wanted to, because the breaks are disabled and power steering disabled. If I take a turn or hit a small bump like a speed bump with the vehicle I would lose traction control, power steering and lose the ability to accelerate the vehicle in the middle of the road. I brought it in every time only to be told there's no code, but I have video proof of what its doing. Every time I've been turned away. The vehicle has finally kept a code and the cost for a diagnostic is 145.00, but my paperwork says 130.00, and now they want 500.00 immediately after having the vehicle for weeks and them claiming that they had the engine torn down. Now there telling me they never worked on it or them telling me never opened the engine as they stated every other day this month that they were working on the car and looking at the engine. The car was there from October 11th to today October 31. They gave me the Durango back with a dent in the trunk in between the rear window whipper and tail light, a broken air vent on the right passenger side, and missing part of it's engine cover and claimed it was me who did it, I can't even reach the engine because I am short. Moreover, there's sensors in the back of the vehicle which makes it impossible to rear end anything while reversing. Do not buy any vehicles or use this dealership for servicing you vehicle. The service manager Butch is the worse of all, I called him out on his lies and he kept asking for money over the phone. I lost both my jobs because of this dealership and lack out honesty is disturbing. They will screw you for their own benefit. More

To whomever might be looking for a place to send your vehicle to I'm sorry to say but I would not bring it to Dick Scotts dealership and sorry to say that but brought my truck to them for a bad valve spr vehicle to I'm sorry to say but I would not bring it to Dick Scotts dealership and sorry to say that but brought my truck to them for a bad valve spring that they found wrong with my truck and after that some how they said my transmission was stuck in limp mode which is in 4th gear and when it was brought to them there wasn't anything wrong with it they had it for two months and kept throwing parts at it which were not cheap and still had to pay for something that didn't work , guess I'll no better next time .... They first said the solenoid pack was bad changed that after 2 weeks and poof it wasn't it then another week went by and they said the TIPM was bad told them it wasn't but said it was so changed that and poof it wasn't finally they told me it would be another week or so before he could look at it again so I bit the bullet and said just put it back together and I went and picked it up so to this day I'm still without my truck they had it from January through February into March just so wrong after I really thought this ace was awesome but I should of read the reviews before I brought it to them I'm just hoping this helps some one else that is looking for a ace to take there vehicle and the ladies up front were really rude and seems the owner should be aware of this but with he don't care or doesn't no about how they operate I've usually had great service from them when being a walk in to get something but other then that please stay away from them if you really need your vehicle fixed (I'm a upset truck owner) More

The sales rep was awesome, the service after wad awesome, until Mr. Butch called me after I took my jeep home from the service department waiting for a call from the manager for items on my jeep that they we until Mr. Butch called me after I took my jeep home from the service department waiting for a call from the manager for items on my jeep that they were looking into. A few days later Mr. B called and said I need to pay my bill. Wasn't sure how I escaped without paying. What the heck? He said I need to pay all they did thus far....I had no paperwork on they did anything yet. Just my keys with a note....customer owes nothing at this time. MR. B said they did oil change as an example. But. No oil change sticker and the reset wasn't done on engine oil life. He threaten to send me to collections. Huh? No billing, no receipt and all the people I was dealing with disappeared. I have never not paid a bill so I was confused. He didn't show any empathy or want to solve my issue. I paid the bill after several calls from him. Did a survey on line. Requested him to call me. Nothing thus far. I will have to go somewhere else. Still don't know when I'm supposed to get my oil changed. More

“World class service” and Top rated service they encourage you to feel the difference. Only applies to sales per this employee. Appointment are made for only consultations the he completes the servi encourage you to feel the difference. Only applies to sales per this employee. Appointment are made for only consultations the he completes the service as he feels fit. He wants you to know “ in a perfect world you would be his only customer and he would complete service as promised.” For a straight forward recall and coolant flush would take half a day. He did not say he would keep our truck for two days and not complete service. Special skills: temper tantrums, lying and hanging up on you. More

Nice and helpful people it was the best experience of my life I need to say a few words about the great wonderful day we life I need to say a few words about the great wonderful day we More