Dick Scott Motor Mall

My husband and I have both traded in our previous cars for a new used one within the past six months. We both had the pleasure of having Joe Murphy as our sales rep. My husband traded in his Mustang for a for a new used one within the past six months. We both had the pleasure of having Joe Murphy as our sales rep. My husband traded in his Mustang for a Jeep Wrangler. Joe gave him a great deal on his trade in value. Although they didn't have what my husband was looking for the first time he was in, Joe took the time to keep looking and called my husband a couple weeks later with exactly what he was looking for. As for me, I traded my Stratus in for a Dodge Avenger. Joe was great to work with. He knew exactly what I was looking for and gave me many options that were within my price range. He was able to get me $3000 for my trade in value, which was $500 over the originally offer, to keep my monthly payment where I was comfortable at. Joe went with me to test drive a couple different models and never made me feel pressured or like I was wasting his time. He took the time to go over some of the features on the Avenger that I had selected and even searched a warranty report at my request. Joe also made sure I had a full tank a gas with my new purchase. He worked with the financial department to make sure I got the lowest APR on my loan that I could and was always in contact with me throughout the whole purchase. Since my purchase, Joe has called to see how everything is going and how well I like the car. Everything is great and Joe was wonderful! Thank you for everything you've done! More

My only comment would be on number of emails and phone calls regarding your next scheduled service appointment. One or two emails should be sufficient but include the sevice that is being provided. The sa calls regarding your next scheduled service appointment. One or two emails should be sufficient but include the sevice that is being provided. The same would be for a phone call to include the service. Identifying the service would make it more personal and less generic. More

I purchased a used car this past year and the service throughout the process was excellent. I would definitely recommend this dealer to others. I have dealt with my sales person, Don Harley, at previous throughout the process was excellent. I would definitely recommend this dealer to others. I have dealt with my sales person, Don Harley, at previous dealerships and he has always provided excellent service. More

Great car buying experience. I got exactly what I wanted for a good price. Joe was friendly and helpful,and not pushy. He answered all of my questions and did not talk down to me because I'm female. Linda w for a good price. Joe was friendly and helpful,and not pushy. He answered all of my questions and did not talk down to me because I'm female. Linda was efficient and made the paperwork process quick and easy. More

Don Harley was great to work with. I told him what I wanted and 1 day later... he had the Jeep ready to go for me. I traded in my old jeep and it went very smooth. The jeep was exactly what I wanted. T wanted and 1 day later... he had the Jeep ready to go for me. I traded in my old jeep and it went very smooth. The jeep was exactly what I wanted. The service department is wonderful. If you have quesitons or concerns they answer you without making you feel stupid. More

I got the car I needed at a great price with excellent service. The sales person was warm and friendly and seemed genuinly concerned about my needs. We discussed a variety of options, looked at what was a service. The sales person was warm and friendly and seemed genuinly concerned about my needs. We discussed a variety of options, looked at what was available. When I found nothing I liked he looked at what was available on the auction block and bought me the car I wanted. Definitely will shop there again. More

They came and picked up my vehicle from my house and are always a pleasure to deal with! The guys in service are great, they touched on all my concerns I had with my vehicle and I was charged exactly what I always a pleasure to deal with! The guys in service are great, they touched on all my concerns I had with my vehicle and I was charged exactly what I was quoted. I wouldn't take my vehicle anywhere else. More

I had trouble with my caliber's transmission and was told by Lansing area dealerships that nothing could be done. Your dealership helped out instantly. You also had a driver come to me so I wouldn't have t by Lansing area dealerships that nothing could be done. Your dealership helped out instantly. You also had a driver come to me so I wouldn't have to drive out to Fowlerville. WONDERFUL customer service. Also helped out with purchasing my lease vehicle and again had a driver come to me to sign the paperwork. My next vehicle will definitely be purchased through your dealership! Thanks!! More