Dick Scott Motor Mall

excellent new vehicle experience Excellent overall customer service. Had a great working relationship with Ashley Smith. She was awesome! I would recommend this dealership to anyon Excellent overall customer service. Had a great working relationship with Ashley Smith. She was awesome! I would recommend this dealership to anyone looking for a great vehicle search experience. More

Long distance purchase Called around to a few dealers and struggled to find the combination of colors and options I wanted for a Dodge Ram 1500. Also, getting someone to cal Called around to a few dealers and struggled to find the combination of colors and options I wanted for a Dodge Ram 1500. Also, getting someone to call you back seemed to be a struggle at a couple different dealers. Just by chance I came across Dick Scott Motor Mall that had the vehicle I wanted 230 miles away on the ramtruck.com website. I called and spoke with someone and left my phone number. The person who answered the phone was very polite and said someone would call me be back first thing in morning as it was 6:00 PM and the dealer was closing. At 7:30 PM the same day (after the dealer was closed) I got a call from Nelson. Nelson asked me what I was looking for and asked other questions germane to my inquiry. He said he would call me first thing in morning with pricing information. As a side note, I had found another vehicle that I would have purchased a day earlier, but a competitive dealer was poor with follow up and I got frustrated waiting for information. My philosophy has always been, if someone does not take care of you during the sale are they going to take care of you after the sale? Nelson called back as promised with competitive pricing. Also, showed an eagerness to do whatever it would take to make the "deal". There was only one problem, how was I going to get the vehicle 230 miles away? I was trying to make arrangements to come and pick up but it just was not going to happen. Well, Nelson suggested that they could delivery to me to my doorstep for no additional charge. Done deal. We had a phone agreement by noon on Friday and the Ram was delivered by Dennis at about 2:30 PM the next day (Saturday)! One day later my new Dodge Ram truck was in my driveway 230 miles away! Oh, by the way, I added a tonneau cover and bed liner that had to be installed and they still made their delivery commitment of Saturday. After Dennis and I talked for a few minutes I found out that a close friend of mind in the Detroit area was great customer at Dick Scott Motor Mall. I since talk to my friend and his favorable impression of Dick Scott Motor Mall was the same as mine. They are doing something right. There was no funny business with numbers which sometimes can be the case with some dealers. They gave their best price out of gate. I never felt pressured by Nelson, only that if that was the vehicle I wanted they would do their best to meet my expectations and put me in the vehicle. I am coming out of a competitive lease hence me shopping for a new vehicle. My wife and I will be shopping for another vehicle this fall and they will have first opportunity to win our business based on the experience with Nelson and the Dick Scott Motor Mall team. And yes, I would strongly urge anyone interested in a Chrysler product to call them and ask for Nelson Cypher. More

Earned My Business I was driving a Ford and was going to stick with a Ford. Then I met Alexis. Whereas Ford treated me like they already had my business, Dick Scott work I was driving a Ford and was going to stick with a Ford. Then I met Alexis. Whereas Ford treated me like they already had my business, Dick Scott worked to earn my business. I walked away very happy and will recommend this team to my friends and family. Can't wait for the next car! More

Fabulous Experience. Alexis did a great job making sure I was taken care of both price and vehicle. The nice thing was the free delivery. This dealership is an hour aw Alexis did a great job making sure I was taken care of both price and vehicle. The nice thing was the free delivery. This dealership is an hour away from my house. Needless to say the next time I have a need for a vehicle she will be the first one I call. More

Just like old friends! Honestly the most pleasent experience buying anything from anyone! I normally would not take the time to write a review but because I so strongly feel Honestly the most pleasent experience buying anything from anyone! I normally would not take the time to write a review but because I so strongly feel that anyone in the car buying market should absolutely take their business to Dick Scott, here it is. It was like sitting down with some old buddies and talking about the good times. The business part of buying our Jeep went about as smooth as anything and the quality of our conversations with both Mitch and Jeff were the best!! No pressure, no double talk, no shock and awe, just good guys there to help you have a great day!! You should be proud of your staff! Thank you very much! More

Very happy with the car buying experience Ashley made us feel very comfortable with the entire car buying experience from the time we got to The Dick Scott Motor Mall to the time we took our 2 Ashley made us feel very comfortable with the entire car buying experience from the time we got to The Dick Scott Motor Mall to the time we took our 2015 Jeep Cherokee home later that night. We test drove as many vehicles as necessary to find the one that was just right for us. I felt Ashley would have stayed at the dealership as long as necessary for us to find the Jeep that made us feel satisfied. We will keep Ashley in mind for the next time we are in the market for a vehicle that is new to us. More

Great Customer Service! My wife and I had a great experience buying our new vehicle at Dick Scott Motor Mall. We showed up at about 8:00pm on Monday March 2nd to look at a Je My wife and I had a great experience buying our new vehicle at Dick Scott Motor Mall. We showed up at about 8:00pm on Monday March 2nd to look at a Jeep. Chris Helka was the salesman and Jeff Lopez completed all the paperwork for the financing. They both stayed until 10:30 that night with no hesitations so we could drive the Jeep home. They had answers to all our questions. We had asked about the underbody rust proofing and since there was a week wait to get this process completed they offered to have us drive it home and they would pick it up and dropped it back off when the process was completed the following week. We also went back on Saturday March 14th to pick up the new license plate and get a key made for my wife’s jeep. When we arrived Chris Helka took us back to the service department. They were extremely busy that morning but Chris took it upon himself to talk with the manager to have him personally get the key made and sync it to the jeep. We were expecting to wait for over an hour and we were in and out of there in less than 20 minutes. Dick Scott’s customer service was fantastic when we purchased the vehicle and has continued to be great even afterwards. We would recommend Dick Scott Motor Mall in Fowlerville to anyone who is looking for a vehicle. More

Amazing Experience!! My husband and I can not say enough about the wonderful experience we had at Dick Scott Motor Mall!! The customer service is what really put the deale My husband and I can not say enough about the wonderful experience we had at Dick Scott Motor Mall!! The customer service is what really put the dealership over the top. Hands down, it was expectional, and better than any other dealership we had dealt with in the past. Don Harley and Mitch worked with us and we will return in the future and will recommend all our family and friends to them. Thank you!! More

SIMPLY WONDERFUL! Chrysler, Ram and Dick Scott Motormall in Fowlerville! Thanks Nelson, Jeff and Jud for all your hard work to keep my family rolling in the best auto Chrysler, Ram and Dick Scott Motormall in Fowlerville! Thanks Nelson, Jeff and Jud for all your hard work to keep my family rolling in the best auto brands in america! Chrysler 300 for mom and RAM Eco Diesel for dad. Great Service,Great brands and GREAT people! Thats what you'll find at Dick Scott Motormall in Fowlerville...Trust me More

Integrity and Efficiency I am so happy to write this review for Dick Scott auto mall. I recently had a car buying situation that needed to be handled in a very short time peri I am so happy to write this review for Dick Scott auto mall. I recently had a car buying situation that needed to be handled in a very short time period due to a family tragedy. Don Harley and Mitch Malkasian went above and beyond to take care of all of the complex trade in arrangements as well as expedite the new car buying process at the dealership. It took less than two hours at the dealership after they handled everything else up front with a couple of phone calls. This is what makes them unique. Anyone can sell you a car, but not everyone can listen and help with the complexities that life situations sometimes bring. If you are looking for someone who cares about people - not just sales- this is your place. If you want to just be sold a vehicle, you might have to go somewhere else. More