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Dick Scott Chrysler Dodge Jeep Ram - Service Center
Plymouth, MI
603 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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603 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center
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August 09, 2011
We purchased a 2010 Dodge Grand Caravan from Dick Scott Dodge-Fowlerville. Our sales rep was Neil Weaver. The day after purchasing the vehicle, I noticed the plastic key was split at the top. I cannot s Dodge-Fowlerville. Our sales rep was Neil Weaver. The day after purchasing the vehicle, I noticed the plastic key was split at the top. I cannot say it was broken when I bought the vehicle because I did not closely examine each of the keys. I spoke with our sales rep, Neil, regarding the key and he indicated that the key was in good condition when the van was purchased and therefore the cost is my responsibility. Not casting blame on any party .... just want to make a comment that $200 for a plastic key with a microchip is pretty costly. More
by gerard markey
Employees Worked With
Darrell Scott and another service tech whose card I did not get
August 07, 2011
I’ve dealt with dealerships across the Metro Detroit area. As many of us know time is becoming a rare commodity. Depending on where my travels take me basically determines what dealership I use for wa area. As many of us know time is becoming a rare commodity. Depending on where my travels take me basically determines what dealership I use for warranty work. I was working with a different dealership on a problem when two more problems cropped up. Even though the original problem was solved, the other dealership tried to convince me that the new problems were not there. The end of my warranty was two weeks away so I couldn’t sacrifice the time to argue with the dealership. During this process my travels took me to Plymouth. So I did a search on the Dodge web site and came up with Dick Scott. I told Joe Prokes about my two problems and asked if he could help. He told me to bring my vehicle in and have one of the Service Advisers take it for a test drive. I arrived at the dealership and Harley gave my vehicle a test drive. We didn’t even get completely out of the Service Bay and he verified both problems. I was put into a rental covered by the warranty and they started work on my vehicle. One problem was finished the next day while I had to wait on parts on the second problem. I was given the option to return the rental and come back when the parts arrive which was projected the next week. I decided to keep the rental even though I would have to pay for part of it. To my surprise, they received the new part ahead of schedule and the work was completed on one of their evening shifts. I was back in my vehicle before the weekend. When I picked up my vehicle ALL the people in the Service area were extremely nice to me. Harley was busy on the phone so the other Service personnel made sure I knew where to go to settle my bill (didn’t have one it was warranty work). Someone brought my vehicle around. I’ve never had this kind of service before! My vehicle ran great and no new problems. I’ve dealt with six (6) different dealerships in the local area including Dick Scott to which two are no longer Dodge dealerships. Out of all of them to date I would say my best experience has been with Dick Scott. So if you want your vehicle work done in a timely manner, regular notification on the progress of the repair, friendly and helpful Service Advisers, and total satisfaction then I would have to highly recommend Dick Scott. If their sales team contains only half of the customer service that I experienced in the Service Department, I know where I’m going to purchase my next vehicle. More
by pcj654
Employees Worked With
Joe Prokes, Harley Wood, Joe Prokes, Harley Wood
July 02, 2011
Although the service staff were friendly and thorough...the cost (as compared to alternatives) was very very high, and alternatives to reduce cost was available but not made aware of until after thorough...the cost (as compared to alternatives) was very very high, and alternatives to reduce cost was available but not made aware of until after service was authorized and performed. This is very disappointing, given the current state of the economy...and in future will force me to seek a service center that's more cost effective and sensitive to the community they service. We have been loyal customers of Dick Scott...I'm afraid I'm left no alternatives. As they say, it costs 10 times more to win a new customer than it does to retain those already loyal to your company! If you wish to discuss: Dave Ciuffoletti dave.ciuffoletti@durrusa.com 734-634-5175 More
by dave.ciuffoletti
Employees Worked With
service
June 23, 2011
Dear Reader, I leased my 3rd Chrysler 300c from Dear Reader, I leased my 3rd Chrysler 300c from Snethkamp in Redford in May of 2010, because Fox Hills had closed, but I loved my last 300. I have h Dear Reader, I leased my 3rd Chrysler 300c from Snethkamp in Redford in May of 2010, because Fox Hills had closed, but I loved my last 300. I have had my vehicle serviced regularly at Dick Scott for convenience. On May 25, 2011 I went through some water during a heavy rain downpour and my engine seized. I had the vehicle towed to your dealership and called my insurance company (USAA). In 40 years of driving I have never heard of water causing this problem for an engine, but I learn that the engine needed to be replaced. The adjuster was out in a few days and approved the repairs, over 9,000.00 dollars worth, and estimated it would take about 5 days after the parts were received. I stopped into the service department several times to check on the progress of the repairs, because there was little or no communication from my service advisor. On Friday 6-8-2011 when I called, I was told the car was done, but they could not release it until payment was received. I asked what the problem was, and was told by my service advisor that he would contact the adjuster and call me back. The adjuster called me and asked if it was alright to pay the dealer directly, and I said yes, but never got the call from the advisor. I called at 5:45 pm and was told Darryl had left for the day. I stopped in around noon on Saturday, to find out the status and was told I would have to wait until payment had been received. I called both Monday and Tuesday, and received a call back on my way to work Tuesday, that I could pick up the car. I replied that I would pick the car up between 5:00 and 6:00 pm, on my way home from work. Called 15 min. before coming, had to wait behind 4 in line, car was not ready to go or washed! If there was a dealer that was convenient for service I would be there. I feel that poor communication and planning was responsible for the repairs taking 28 days, and meant I was in a rental far longer than I should have been. I have been a good customer! Please don't chase me away. David H. DeLong dhd5055@aol.com More
by dhdelong
Employees Worked With
Darryl Scott
June 06, 2011
Daryl really went out of his way to get the parts and service performed within the day. I did not make an appointmnet - just dropped it off - yet he knew my busy schedule and was able to take care of service performed within the day. I did not make an appointmnet - just dropped it off - yet he knew my busy schedule and was able to take care of things that day for me. Not only was the customer service great - he was also able to fix a couple things on the car with no charge - simple fixes - but many places might charge some nominal fee. I really feel like I can trust these guys - they aren't looking to make every dollar they can -every time I come in. THat is the approcah that keeps me coming back. More
by tbreen
Employees Worked With
Daryl
June 05, 2011
We go out of our way to have our car serviced at Dick Scott because of their friendly and helpful staff and the good quality of their work. We have Chrysler dealerships much closer to our home, but pref Scott because of their friendly and helpful staff and the good quality of their work. We have Chrysler dealerships much closer to our home, but prefer to deal with Dick Scott. More
by Frank Kushner
Employees Worked With
Joe Prokes, Joe Prokes
June 03, 2011
I always have a good experience at Dick Scott. I've been a loyal customer for over 15 years, and even when I've had issues the staff has worked with me to resolve them to my satisfaction. Would recommend a a loyal customer for over 15 years, and even when I've had issues the staff has worked with me to resolve them to my satisfaction. Would recommend and have recommended this dealership to friends and family. A++++ service!! More
by preedy44
Employees Worked With
Harley Wood, Harley Wood
May 27, 2011
Allan was always less than cordial with me, never very helpful, and they could not find the problem with my Jeep after 2 visits, and I was still required to pay the $80 diagnoses fee...they didn't diagnos helpful, and they could not find the problem with my Jeep after 2 visits, and I was still required to pay the $80 diagnoses fee...they didn't diagnose anything. My car still makes the grinding noise it made prior to each visit in. More
by cfeycrash
Employees Worked With
Service rep Allan
May 19, 2011
I've rated Dick Scott Chrysler Dodge Jeep Ram of Plymouth all FIVES/GREAT service due to their friendly and efficient customer service. Laurie, on the phone, was super friendly and answered all of my questi all FIVES/GREAT service due to their friendly and efficient customer service. Laurie, on the phone, was super friendly and answered all of my questions and followed up with me to keep me updated. They quoted me and I decided to go with most of the service (i.e. the required repair) and they weren't pushy about getting all of it done. The service was done in a couple of days and it looks great! Joe and another couple of employees made sure I was satisfied when I picked up my jeep and the bill/paperwork was very organized and all ready for me upon pick up and the invoice was presented in a nice folder. My jeep was detailed inside and I was provided a small sample of touch up paint, which was a very nice touch. I'd keep coming back with super service like I experienced this time! Thank you, Kari Knoll More
by kpknoll
May 16, 2011
I did not purchase my PT Cruiser from Dick Scott. I was unhappy with the service at the dealership I purchased the car from and the next dealer I tried for service also. So, after several years (and 75,00 unhappy with the service at the dealership I purchased the car from and the next dealer I tried for service also. So, after several years (and 75,000 miles) with no service, I had some real issues that needed to be addressed. Checking the dealer reviews I saw a lot of satisfied responses from Dick Scott cutomers and I scheduled my work at the Plymouth Road dealership. Add me to the list of satisfied customers; their service department is fantastic. They provided a loaner for me to use. They completed the work on time. I knew in advance what the price would be. Everything they worked on is as it should be, it feels like I have a new car and it even came back clean. I would not consider going anywhere else for service for this vehicle. More
by Bruce Glazier
Employees Worked With
Joe Prokes, Joe Prokes
