Dick Scott Chrysler Dodge Jeep Ram - Service Center

I dropped off my Jeep for service at 7am without an appointment and was promptly written up. I used the convenient dealer shuttle to get home. Harley called me back around 2pm in the afternoon with an appointment and was promptly written up. I used the convenient dealer shuttle to get home. Harley called me back around 2pm in the afternoon with an estimate for the repair and I approved it. Just to verify the estimate, I called around to a few other shops, and found the price to be similar to what other shops would charge. My vehicle was ready at the promised time the next day. Everything was repaired properly and my Jeep is running great. Since my Jeep was already in the shop, I asked them to change the oil and this is the only part of the service that I had any complaints about. The price was $35, which is not great for a vehicle that only holds 4 qts. of oil, but I figured it was saving me some time. But for that price, I would think they would top up any of the other fluids (like most of the oil change shops will), but that was not the case. They only do a "Fluid level inspection" and they didn't even check the air pressure in my tires. I guess this is a little nit-picky, but sometimes the little things make all of the difference. Other than the oil change, I am completely satisfied with my experience and I will probably go back to this dealer for service in the future. More

despite the confusion with construction i drove into the service garage with no hassle and was promptly written up. surprisingly it didn't take very long for them to call and tell me my vehicle was ready. t service garage with no hassle and was promptly written up. surprisingly it didn't take very long for them to call and tell me my vehicle was ready. thanks More

They held my car for 2+ days. They could not replicate the problem so no repair was done. There was no cost for which I was happy. My unhappiness stems from the fact that they called once to tell me that the problem so no repair was done. There was no cost for which I was happy. My unhappiness stems from the fact that they called once to tell me that they received my car from the tow truck but them never called me again. I had to call them on 4 different occassions looking for information. Each time they said they would call me back with more info but there was never a call. I felt as if they were not paying any attention to my car because of the lack of communication. Everyone I dealt with were very nice and professional. They just need to work on their communication of what is going on. More

My 2007 Jeep Wrangler was going through an excessive amount of oil. I was adding a quart of oil every 750 miles. Mike Torres, in the service department, suggested starting an oil consumption test. Af amount of oil. I was adding a quart of oil every 750 miles. Mike Torres, in the service department, suggested starting an oil consumption test. After multiple (regular) visits to the service department and an attempted correction (PCV valve), it was determined that a short block replacement was required. Dick Scott provided a very nice rental vehicle for my family to use during the week long repair. It has been about three weeks (and 500 miles)since the short block replacement and everything is working great. My experience with the Dick Scott service department has been positive, productive and an effeciant use of my time. I recommend Dick Scott's service department without reservation. More

Was able to pull right into the garage and Darrell greeted us right away. He quoted the job to take 40 minutes and our car was done in 40 minutes. Cashier was also very nice and very helpful. Over al greeted us right away. He quoted the job to take 40 minutes and our car was done in 40 minutes. Cashier was also very nice and very helpful. Over all a very good experience. More

My service rep was very cordial and presented himself as a friend who was willing to help. The amount charged for parts purchased was a little on the high side, hopefully, time will prove out the true value a friend who was willing to help. The amount charged for parts purchased was a little on the high side, hopefully, time will prove out the true value of the parts. More

My car had to be towed from a local parking lot to Dick Scott. After being checked by your mechanic I was told the problem seemed to be with the fuel pump. The pump was replaced and I'm back on the road Scott. After being checked by your mechanic I was told the problem seemed to be with the fuel pump. The pump was replaced and I'm back on the road again. Thank you for your very courteous service. I have recommended your dealership to my friends and family. More

Had a recall on the tie rod ends of my 2009 Ram Truck.Postcard said should be able to be done in 1-1/2 hours. Service man AL wanted to keep it over night. Service write up men weren't the most info Truck.Postcard said should be able to be done in 1-1/2 hours. Service man AL wanted to keep it over night. Service write up men weren't the most informative or courteous. After speaking to the manager Joe, he addressed my issues and was glad to hear them. I will try them again because they have a manager that cares. Service work was quick and clean, I liked that they put plastic on my seats,not all dealerships do that. More