Dick Scott Chrysler Dodge Jeep Ram - Service Center

I'm always cautious and on guard when I have to visit any auto repair facility. So....... I had a problem with my Jeep Grand Cherokee (was purchased from Dick Scott Dodge) and took it to get looked a any auto repair facility. So....... I had a problem with my Jeep Grand Cherokee (was purchased from Dick Scott Dodge) and took it to get looked at. Bryan Templeton was the service adviser I dealt with and overall he handled things well. He kept me informed and I felt that I was given an honest diagnosis. I had some warranty remaining and it covered the repair. Since I was happy how they handled the warranty repair, I decided to do more business with Dick Scott Dodge and have them perform some preventative maintenance for me and I felt the price was fair. If I need service or preventative maintenance, I will probably visit their Service Dept, again. My experienc with Dick Scott Dodge has been good so far. I will continue to do business with Dick Scott Dodge and the Service Dept unless they give me a reason NOT to do business with them. More

Great service though it time to process the claim. Not sure if it was their fault though. Did good job. Perhaps will go again if there is a need. sure if it was their fault though. Did good job. Perhaps will go again if there is a need. More

Our van's driver side locks had failed. I brought the van in early Monday morning, 1/28. It was fixed and ready to go in a few hours. Dan was courteous and helpful and Eric Smith did a good job fixin van in early Monday morning, 1/28. It was fixed and ready to go in a few hours. Dan was courteous and helpful and Eric Smith did a good job fixing the locks. Overall, it was a good service experience. I don't like product failures and Chrysler should review the design and quality of the door switch module / parts. More

Brought my 2011 Durango in for oil change and vibration at highway speeds. Thought I had a coupon for a free oil change. Bryan explained about a Valvoline service reminder program I'm signed up for and tha at highway speeds. Thought I had a coupon for a free oil change. Bryan explained about a Valvoline service reminder program I'm signed up for and that the service that would have covered the oil change had already been performed. All was well with that, I finally understood, and I don't think I was a jerk or anything, but Bryan seemed a bit put out, short, and sort of crabby. That is not my usual experience with him, but I certainly felt like I was putting him out. Orher than that, the vibration is gone, my oil changed, and all is well More

My overall impression of the service I recently received is GREAT! Bryan templeton was very courteous, friendly and knowledgable. When the time comes for a potential pay increase I would highly recommend hi is GREAT! Bryan templeton was very courteous, friendly and knowledgable. When the time comes for a potential pay increase I would highly recommend him. I asked to be shown the defective parts from my vehicle and he made them readily available. Also, thank you for cleaning my car prior to returning it to me. More

Dan was wonderful dealing with. The mechanics are the ones I have a problem with. Brought car in for warning light coming on and car not excilerating properly. Mechanics couldn't find anything wrong and ones I have a problem with. Brought car in for warning light coming on and car not excilerating properly. Mechanics couldn't find anything wrong and tried to send me on my way. I didn't even get out of the parking lot and the warning light came on and car started shaking. Ran back into service department were Dan jumped right in, gave me rental and assured me they would fix it. Still waiting, and hoping. More

I exressed my overall positive rating of Dick Scott Dodge Ram due to the following factors: I have been a customer for approximately eight years. I have akways bee treated very courteously and professionally Ram due to the following factors: I have been a customer for approximately eight years. I have akways bee treated very courteously and professionally. All of their work has been completed thoroughly and on time and my questions answered to my full satisfaction. Over the years Harley Wood has been very courteous and Bryan Tampleton has been most helpful in answering any questions that I've had. Richard Perfetto More

I came in for an oil change, waited about an hour. I rated your service as good, everyone was friendly and the wait time was tollerable. A great rating for me would be 30min. or less for an oil change. rated your service as good, everyone was friendly and the wait time was tollerable. A great rating for me would be 30min. or less for an oil change. I did enjoy looking around the showroom and I attracted every sales rep in hopes I was a candidate to buy...sorry. I am in about 6mo.-1yr. and I was dissappointed that you were out of Jeep Catalogs, particularly the Wrangler. More