Dick Scott Chrysler Dodge Jeep Ram - Service Center

Great service Harley was extremely helpful!!! He kept us informed with the repair.We would recommend Harley to are family and friends. I trust Harley when he tells Harley was extremely helpful!!! He kept us informed with the repair.We would recommend Harley to are family and friends. I trust Harley when he tells is what we need to repair. More

BS and half truths un necessary delays second time this happened schedualed an oil change took truck there on time they found 3 recalls on truck plus the lock modual i told them that was i second time this happened schedualed an oil change took truck there on time they found 3 recalls on truck plus the lock modual i told them that was in need of repair did the 3 recalls found the door lock needed a part to late in the day to get part till next day... No problem I said keep it over night just have it by 11:00 AM as I need it then. Was told no problem part to arrive first thing in AM will call me by nine or ten at the latest.I called at 11:30 AM no body new anything about the status of the truck called back five time same run around. how ever one person told me he saw it in the lub area before ten AM so it should be done but call ms service person to check. each time I called I continually got service persons voice mail as phone rang for several times after calling constantlly from 1:00 am till 2: 30 with no answer i told my wife to just take up there I will get someone else to change the oil. When I got there know one knew anything finnaly my service person came by and told me the people who are waiting for an oil change are serviced first. I told him no problem, just get my truck someone else can change the oil. He said just wait ten minutes it should be done. then I had to wait 10 more minutes for the paper work to come at the pay window. some fellow who saw me waiting said he new the truck and he was sure it was done he would go get the paper work he did i thanked him and paid for the oil change . this time was way bettor than the last time that took 3 days and they never even washed the truck! this time it was still driping very cleen. More

Very timely and an overall great experience. I have given an excellent rating because of the level of service I received. They were very prompt and courteous upon my arrival. They went over my ve I have given an excellent rating because of the level of service I received. They were very prompt and courteous upon my arrival. They went over my vehicles concerns and needs. The price was very competive and the services were done in a timely manner. Overall great experience. More

Terrible service I brought our jeep in for a part recall and oil change. When I first checked in I thought it was going to be great service because the associate was v I brought our jeep in for a part recall and oil change. When I first checked in I thought it was going to be great service because the associate was very pleasant and helpful. I asked him if they would also put some air in a particular tire and he said it would be taken care of. He also advised me that he would call me when it was ready. Over five hours later I called for an update and got his voicemail. He returned my call an hour later and informed me it would be ready in 30-45 minutes. He told me not to come pick it up until he called again. Three hours and several attempts to contact service later, we finally had to speak with someone in a separate service center not even located on the property to get answers. They were unable to reach anyone in service either and had to call us back. They finally informed us that the jeep had been ready for hours and we were not informed due to a miscommunication. We were able to make it fifteen minutes before they closed to pick it up but then had to stand around because it wasn't even ready. The service agent assigned to us didn't even talk to us about what was done or even greet us. He had someone else take us straight to the cashier so he did not have to talk to us. When I finally got the vehicle back they had not pumped up the tire. They also had bolted their own advertisement frame to our license plate without asking, which I will now have to remove. More

double price then quote They gave me quote price for transmission flush $ 300 but they charged $500..they have to give correct qoute price before service ..Anyway never had They gave me quote price for transmission flush $ 300 but they charged $500..they have to give correct qoute price before service ..Anyway never had issue with service. More

Worst Customer Service After having my Durango serviced at Dick Scott Dodge in Plymouth for the fourth time for the same problem, they forgot to tighten the lug nuts. After having my Durango serviced at Dick Scott Dodge in Plymouth for the fourth time for the same problem, they forgot to tighten the lug nuts. More

Forced to use them again - then Called Chrysler! 2nd poor review - 2nd bad experience. I purchased a new 2014 Jeep Cherokee Trailhawk. The sales experience was super! Unfortunately, I received Safe 2nd poor review - 2nd bad experience. I purchased a new 2014 Jeep Cherokee Trailhawk. The sales experience was super! Unfortunately, I received Safety Recall P37 – Rear Suspension Shock Absorbers must be replaced. I made an appointment with Service at Dick Scott. When I got there the man checking me in - said "what do you want?" ...What do I want? Excellent customer service that's what I want. Dick Scott Service checked the rear suspension and told me that my vehicle needed work, but they did not have the special tools. They asked that I call back. I called back every week for about 6 weeks, then the service department said, kept claiming my vehicle was fixed ! IT WAS NOT...because they put that in the system, other dealers could not help me. I called Chrysler and they immediately told me to go to another dealer. I found out today that the "special tool" needed was something that the Dealer must purchase at their expense and because a few number of 2014 Cherokee's are affected, Dick Scott did not buy the tool. They told me they were waiting for Chrysler to deliver it. Liars, they put my life in danger by letting me drive around in with a SAFETY recall all the time I thought they were working on it, they were not!!! I guess like GM, saving a few bucks is worth the risk of the drivers ! More

Poor Communication Brought in 2009 Dodge caravan for stalling while driving problem, TIPM was bad, (huge Chrysler probelm) given verbal estimate of $986.00, never recei Brought in 2009 Dodge caravan for stalling while driving problem, TIPM was bad, (huge Chrysler probelm) given verbal estimate of $986.00, never received a written estimate as required by Michigan law, gave ok to proceed over the phone, charged $1009.00 (no big deal) ,asked for return of parts was told there would be a core charge which was not shown on invoice. I am wondering if re-man part was installed? Would bring an attorney to read all docs and understand Michigan law before service here. More

Worst service Service dept had my car for a week, $348 charge for a job that was not done correctly. Butch refused to resolve the problem and said "WE FIXED YOUR PR Service dept had my car for a week, $348 charge for a job that was not done correctly. Butch refused to resolve the problem and said "WE FIXED YOUR PROBLEM, IM DONE DEALING WITH YOU, ILL BE IN MY OFFICE!!" Rude and unprofessional man. I will never recommend or be back. Had to take to another mechanic who said it was the worst job he's ever seen! Contacted the local police for theft for paying for services not done & also the BBB More

we got your money, no go away I recently Purchased a 2012 Town and Country as a gift for my wife. Let me be clear in stating that my sales associate and the finance manager (Collee I recently Purchased a 2012 Town and Country as a gift for my wife. Let me be clear in stating that my sales associate and the finance manager (Colleen Coleman) I dealt with was a pleasure. My contention is with the sales department, the management and specifically Joe Prokes. Please see the letter sent to him and other staff members below. It speaks volumes. I have yet to hear back from anyone in management that can help me. It was been WEEKS. The letter is as follows: Joe, I must start by saying I'm very disappointed that I have not received a call back from you, or anyone at the dealership for that matter, since I called and left messages about the van "wipedown" (I WILL NOT call it a detail) on Monday. Please find attached pictures of all the areas that were not even touched. This clean up job was completed in no more than 40 min. Trash and cleaning supplies were left in the car the seats were never vaccumed the seats are still covered it sticky gook the suede is still severely stained - specifically pointed out by me the third row was not even touched there's an oily overspray on EVERYTHING The roof was NOT EVEN WASHED none of the exterior black plastic was conditioned they DID NOT clay bar it - specifically mentioned multiple times they DID NOT hard wax it NONE of the fingerprints on the visors expressly pointed out by me, were addressed they didn't clean ANY doorjambs none of the cup holders were even wiped out not one bit of the center counsel was even touched no chrome was polished the engine bay was not touched This is all just to name a few. Please view the pictures (there will be another email to follow with additional photos). I hope the embarrassment of this experience helps your shop to step up its game. I'd would also like to offer my services as a consultant to run a weekend seminar on proper vehicle detailing protocol for you and your employees. Your team is in desperate need of it. The deal that was worked out with Chris was for a total price of $25k for the Van. I offered $24k as it sat, or $25k with new tires and a full detail by the time we pick it up and I present it to my wife. The latter was accepted. I've given your dealership the money ($17.5k in cash, upfront, in fact) but you have yet to deliver on the stipulation of a full detail. Not to mention NOTHING had been done on it when we came in accept delivery and that was extremely embarrassing to me because I trusted you and your dealership to deliver 100% of your end of the bargain. It has now been almost 2 full business weeks since we accepted delivery. It is clear that your department has neither the inclination, nor the capability to complete this task. Since this was a stipulation of the sale and you cannot follow through I will require the amount needed to take the Van to an automotive cleaning specialty shop to get this handled. Let me know the process to remedy the situation. I will expect a call back today. I will be available by phone until 4pm --- Paul Van Slambrouck CEO/Owner Health, Wellness and Life Coach Body Transformation Expert Certified Personal Trainer PVS FIT llc More