Dick Scott Chrysler Dodge Jeep Ram - Service Center

Oil Change I appreciated Kyle Comstock's excellent service. I also appreciated that he called me when my car was done and ready to be picked up. I would definit I appreciated Kyle Comstock's excellent service. I also appreciated that he called me when my car was done and ready to be picked up. I would definitely recommend the dealer after the excellent experience I had with Kyle. Keep up the great work! More

From Sales to Service - an unfailing disappointment: 1.) Service Department - Forgot about me in the waiting lounge...for 6 hours: I took my car in around noon to have the tires replaced, I was told if 1.) Service Department - Forgot about me in the waiting lounge...for 6 hours: I took my car in around noon to have the tires replaced, I was told if i waited there, it would take 1 1/2 - 2 hours max. I told them i would wait at the dealership for the work to be finished and provided my cell number to them and went to wait in the lounge. I waited there until about 7pm - when I noticed employees leaving for the day. When I went to the service department (which was closed) they told me that the work on the car was completed around 2:30 - and they didn't know why i was not contacted to retrieve the car. I was provided Service and Parts Director - Joe Proke's contact information and assured he would follow up with me. That never happened. 2.) Service Department - couldn't fix my car, but managed to give it back to me with a new stain: There was some sort of electrical issue with my new charger, it would not start. I took it in once, they were unable to determine the cause and returned it to me. About 6 months later - the vehicle wouldn't start again. I took it in for service and was provided a loaner vehicle while they test drove my car. The dealership had it for approximately 3 1/2 weeks, and then contacted me to let me know they could not fix it. When I picked the car up, not only had not been fixed, they had washed the exterior, and on top of that the interior had a lovely new stain of unknown origins left on the driver's seat. (See attached.) 3.) Sales Department - I was scolded by a sales manager for attempting to get a vehicle at a reasonable price: My significant other and I went to the sales department looking into the possibility of a trade in, the first salesman we worked with was of little assistance in working with us to get a vehicle we wanted with a payment we wanted, we spoke with a sales manager that was of equally little assistance, and we left the dealership. We came back about a month later - looking at a different vehicle, the sales associate sent us again to the sales manager Eric Roundy - who then told us "I remember you, and I see what you're trying to do here. We just cant help you." 4.) Sales Department - Sending incentives for deceiving promotions: We returned to this dealership twice after receiving several notifications in the mail that they were very interested in buying back or providing incentives for customers with a lease of my vehicle. When we inquired about the promotions - both times we were told it does not apply to us. And yet I still frequently continue to receive these false promotions from Dick Scott. Working with this dealership was a complete mistake - I will never purchase a vehicle at this location again. They made it exceedingly apparent that they don't care about customers at all, and I am very much looking forward to ending my lease. I wish that I could give -5 stars. Save yourself the trouble - and go to a different dealership...seriously...ANY other dealership. More

Service Department is excellent! Kyle C. from the service department did an excellent job on keeping me in formed about my vehicle. Great job to the service department I really apprec Kyle C. from the service department did an excellent job on keeping me in formed about my vehicle. Great job to the service department I really appreciate the great customer service and prompt return of my vehicle. I definitely will be recommending this dealership. After I dropped my vehicle off for service I decided to check out the used vehicle lot. Two hours later and a great sale rep name Bob B. I bought me a used vehicle for a great price. Great experience from this dealership. More

Locked everything in my car I had locked literally everything in my car insurance purse keys I was at an appointment in downtown and I was within walking distance to the Jeep dea I had locked literally everything in my car insurance purse keys I was at an appointment in downtown and I was within walking distance to the Jeep dealership. Butch Martain was nice enough to help me out and give me a key so I can regain access to my vehicle . Very grateful for this man today thank you Butch! More

Worst Service Ever Had to have 3 visits in a month to repair 2009 Jeep Heater each time involved me obtaining a rental for 2 to 3 days when they paid for 1 rental ( whic Had to have 3 visits in a month to repair 2009 Jeep Heater each time involved me obtaining a rental for 2 to 3 days when they paid for 1 rental ( which was like pulling teeth to get ), it was ready in 24 hrs still the heater did not work. Was told I was responsible and charged for radiator flush approx $125.00 the last flush I was charged $180.00. Every communication with the service rep Harley was disappointing, even when he would see you walking up to the desk he stayed on his PHONE searching or texting I don't know which, never answered his phone always had to leave a message, very hard to do when your on 12 night shifts. Jeep not washed,They can't get rid of you fast enough. Just poor customer service!! Went to use my windshield washer fluid sure enough broken I could not stomach going back there, got it repaired ended up they didn't replace a seal and left 2 screws out securing it. $ 120.00 out of pocket again. More

Very Pleased and would Highly Recommend I needed winter tires and as usual, Rob Goodlow was extremely helpful in making sure I not only got what I needed but I got the best price too. Rob ga I needed winter tires and as usual, Rob Goodlow was extremely helpful in making sure I not only got what I needed but I got the best price too. Rob gave me the information I needed to make sure I got what was best for me and my needs. While I waited, I also spoke with Jacin (I believe this is his name - has a beard & wears a fedora) in the showroom. Although I bought my car used from another location, Jason has great knowledge about my car and has helped me understand more what it offers. WITHOUT QUESTION, the friendliness and helpfulness of these two guys makes me want to buy my next car from Dick Scott - something I would not say about the 4 dealerships I've dealt with in the past. More

Excellent Rob was professional and informative in educating on the cost-effective and convenient option of selecting the synthetic oil service program. He was Rob was professional and informative in educating on the cost-effective and convenient option of selecting the synthetic oil service program. He was professional and the service was performed quickly. I would highly recommend Rob in particular. More

mostly good Vehicle was returned to me with 20 psi per tire, I find this unacceptable. Brand new vehicle with 4000 miles on it. Light on and bell ringing low tire Vehicle was returned to me with 20 psi per tire, I find this unacceptable. Brand new vehicle with 4000 miles on it. Light on and bell ringing low tire as I left, I returned and service filled them all. It was in for oil change and rear bearings, maybe they lowered the pressure to see if it was the tires making the bearing noise. I found it odd that they were all at 20psi. But I had never checked psi before, but the idiot light and bell never went off before. More