Dick Scott Chrysler Dodge Jeep Ram - Service Center

Only took 3 times under warranty to find the noise. Normally I don't bother to write reviews. But since this dealer has wasted so much of my time trying to determine the problem, I am. I live an hour a Normally I don't bother to write reviews. But since this dealer has wasted so much of my time trying to determine the problem, I am. I live an hour away from this dealer and don't like the local dealer by me. They have the worst customer service so I reluctantly drive the hour for service. The first time the van went in I was told the noise that could be heard UNDER 10 mph on rough surfaces was loose fuel lines and they were shimmed up. Problem came back within 50 miles. The second time the van went in I was told we didn't take out our 3 car seats and all the other "stuff" that kids have so they couldn't find the noise. Had the service person who took our information and LOOKED IN THE VAN told us this, we would removed all the stuff. The third time the van went in it was 6000 miles from warranty expiration and I wanted this taken care of. I took EVERYTHING out that didn't come with the van including mundane things like a box of Kleenexes. A few days later I got a call from the service center saying they can't find the noise and wanted me to come back. I'm an hour away and it isn't convenient. I found time on a Saturday and was told that a technician would ride with me to diagnose the issue. When I got to the dealer I was told that the tech wasn't there and the person going for the ride didn't HAVE A LOT OF TIME TO WASTE ON THIS! My response was less than nice as I informed him that I also bought a Dodge Grand Caravan that is a year newer with only 4000 miles on it and it too was making the same sound. I made it clear that they should probably fix this one so that they don't waste time on the second van which they will get. The conditions that this noise occur are at PARKING LOT speeds (10 mph or less). This person who I was driving with could not get this thru his head. I knew of a parking lot that I was able to replicate the noise on. It was literally 6 miles away but remember, he didn't have time to waste on this. I eventually made him drive as he could not find the noise. When sitting in the rear seats, I could clearly hear the noise coming from the rear quarter trim panel area. My thought was that the shocks were rattling or something behind the trim panel(s). The dealership FINALLY found the noise by changing out both rear shocks and shimming a wire harness connector behind the passenger side rear quarter trim panel. I just wish the people who do the write up/description for the techs would put down what the customer says, not what is a standard problem description in the computer (the person put noise was at 25 and 35 mph, not under 10 mph as stated by me). In all, I spent over 11 hours traveling, test driving and removing/installing seats and other kids stuff to which the dealer didn't really care. This to me is unacceptable customer service. Hopefully this can help someone else who has a low speed 10 mph or less that is annoying. More

Fast oil and Filter Change My 1st visit to Dick Scott service was fast and professional. I will return. Only issue was service is expensive at $50. I just used my points. My 1st visit to Dick Scott service was fast and professional. I will return. Only issue was service is expensive at $50. I just used my points. More

Return to the dealer for another expensive repair to my vehi This Jeep Cherokee has several times required me to service the vehicle under emergency circumstances. While several of the many very expensive repair This Jeep Cherokee has several times required me to service the vehicle under emergency circumstances. While several of the many very expensive repairs were under warranty, many other also expensive repairs have been necessary that have occurred shortly after the basic warranty expired. I have done routine service of my vehicle at this facility at or above Fiat Chrysler Jeep recommendations. Overall this vehicle gives me no confidence in a Jeep product. More

Disappointed Lack of communication after multiple attempts of trying to get an update. Repair took longer than estimated By almost 2 days. This is very inconven Lack of communication after multiple attempts of trying to get an update. Repair took longer than estimated By almost 2 days. This is very inconvenient as it is our family vehicle and I also use it for work. More

Told us it was fixed and it was NOT. Have had our van for a They had our van over a week, said it was fixed. We picked it up. It did exactly what it was doing when we took it in. They never fixed it. They could They had our van over a week, said it was fixed. We picked it up. It did exactly what it was doing when we took it in. They never fixed it. They couldn't even find it when we went to pick it up. Took it right back. They've now had it since March 26th. Still nothing from them. More

unexpected transmissions pan leak I was met by Mr. Rob Goodlow. After checking my Jeep, he was very friendly, listen to what I had to say without interruption. Parts were on hand and I was met by Mr. Rob Goodlow. After checking my Jeep, he was very friendly, listen to what I had to say without interruption. Parts were on hand and he explain what all the procedures were to take place. He took a real interest in my problem and did a great job. I would like to see all the service Personal follow in his fooot steps. More

Great Polite and professional, they told me it was going to be an hour and a half but it was way shorter (I think it was like 30 minutes) Polite and professional, they told me it was going to be an hour and a half but it was way shorter (I think it was like 30 minutes) More

Oil Change Great experience- Kyle got me in right away, explained everything and got me out on time! Thank you Kyle and the all of the Dick Scott crew. Great experience- Kyle got me in right away, explained everything and got me out on time! Thank you Kyle and the all of the Dick Scott crew. More

Very,Very, Very Good!! I brought my Jeep in at about 9:30 AM on SATURDAY not expecting too much they could do over the weekend. Boy w as I wrong Had my Jeep back by noon I brought my Jeep in at about 9:30 AM on SATURDAY not expecting too much they could do over the weekend. Boy w as I wrong Had my Jeep back by noon and was told a non-essential part was backordered but would be in by noon on Tuesday. Received an e-mail from Steve Sanborn as promised that the part was in and could be installed at my convenience. Had it installed this afternoon within 30 min and out the door. More

collision review Great experience. Done just as it was explained. Paint job was superb. Highly recommended. Took just a bit longer than original quote but the work Great experience. Done just as it was explained. Paint job was superb. Highly recommended. Took just a bit longer than original quote but the work done made it worth it. More